Industrial Research Unit · Straits Institute for Applied AI
Applied AI in Media, Telecom & Entertainment
Every entry is dated and traced to a named source: 139 deployments, 14 regulations, 10 pieces of evidence of adoption and 5 pieces of evidence of impact.
Entries
168
Countries
97
Most recent
28 Oct 2026
More on Media, Telecom & Entertainment lands here as we find it.
Akron journalists withhold bylines over USA TODAY Co.'s DeeperDive AI chatbot
USA TODAY Co. — USA TODAY Co. has installed DeeperDive, a chatbot producing AI summaries of reporting, on the Akron Beacon Journal and Kent Ravenna Record-Courier sites, prompting unionised staff at both Ohio papers to strip their names from stories featuring it for 14 days from 28 October, through the November 2026 general election. The Akron NewsGuild says the generated digests skip the publisher's own human-review rule and wants them halted.
Comcast cuts service contact rates 20% as it widens AI in customer care
Comcast — Comcast cut customer service contact rates 20% this year and removed more than 30 million service interactions so far in 2026 year on year, citing simpler journeys while widening AI in customer service with Cresta and Sierra. Steve Croney, Comcast's connectivity and platforms COO, told third-quarter investors that a Cresta agentic front end now steers bot-to-human hand-offs in assisted channels, with Sierra eventually taking bot-to-bot traffic.
Japan Actors Union publishes guidelines on AI use of performers' voices
Japan Actors Union — The Japan Actors Union has issued AI voice generation guidelines asking companies, in principle, to keep the dead out of new productions and to stop machines replacing film and drama dubbing. Protecting voice actors' livelihoods drives these synthetic voice rules, and reviving a late performer remains possible only with permission from bereaved relatives.
73% of surveyed Nigerian telecom licensees use or pilot AI, NCC finds
Nigerian Communications Commission — 73 percent of licensees polled by the Nigerian Communications Commission run or pilot artificial intelligence in live operations and 27 percent have no governance arrangements for those systems, an AI in telecoms snapshot presented by NCC Internet Governance head Ibiso Kingsley-George at the Internet Governance Symposium in Lagos, Nigeria, on Thursday 15 October 2026. The poll covered 47 organisations, from mobile operators to academia and civil society. 94 percent back telling consumers when AI is on the line; which telecom AI applications they run was not asked.
Qudox — Qudox's State of Digital 2026 study puts AI adoption at 37% of Salvadorans surveyed, for personal or work tasks. Rebeca Salazar and Natalia Chacón previewed the AI use figure before the Hilton San Salvador launch on 22 October. The yearly internet and social media survey also tracks TikTok's rise and creators' sway.
Denmark tables a bill banning deepfakes made without consent
Danish Ministry of Culture (bill L 49) — Culture Minister Zenia Stampe has put bill L 49 before the Folketing, banning lifelike copies of a person's face or voice shared without permission. The Denmark deepfake law amends the Danish Copyright Act, sparing satire, parody, caricature and critiques of power or society. Stampe wants this likeness protection running by early 2027, after a June 2025 political deal.
Orange Spain staff have built more than 1,000 AI agents
Orange Spain — Orange Spain employees created over 1,000 bespoke agents on Gemini Enterprise, scaling AI agents in customer care. Teams use the agents to settle customer requests sooner and to identify, categorise and route technical faults, showing agentic AI for telecom staff.
Colombia's ENTER.CO adds an AI journalist under a human editor
ENTER.CO — ENTER.CO, Colombia's technology outlet since 1996, has hired Julian Bailey, an AI journalist covering tech, innovation and fintech, with a human editor approving each story. Julian Bailey is a pen name with a synthetic portrait, not a person. ENTER calls the move its entry into machine-written news, complementing rather than replacing reporters.
Deutsche Telekom says its chatbot handled 2.6 million service calls
Deutsche Telekom — Deutsche Telekom's Frag Magenta chatbot fielded about 2.6 million customer service calls in the first half of 2026, per the company's AI Investor Day in Bonn, Germany. On networks, a telecom AI agent named RAN Guardian Agent shrank incident handling from several hours to roughly a minute. Management expects automation savings near 1.1 billion euros gross outside the United States versus 2023, a 2.5 billion euros indirect-cost cut by 2030, and 100,000-plus staff trained. All are company figures; no independent evaluation exists.
MTV Lebanon fact-checks live talk-show guests with AI
MTV Lebanon — MTV Lebanon brought AI fact-checking to political programme Sar El Wa2et from season nine's 17 September 2026 premiere. Marcel Ghanem's editors prepare shows with the Rudy Hachach-designed platform, whose on-air claim verification tests guests' assertions live and shows viewers sourced verdicts.
Viva uses Totogi's AI to decide where to invest in its network
Viva (NuevaTel PCS de Bolivia) — Viva, run by NuevaTel PCS de Bolivia, now steers network spending with Totogi Ontology, an AI investment planning platform from US firm Totogi that scores each cell site on revenue, beyond raw traffic. Commercial and network systems on premises and in Microsoft's Azure cloud feed the platform, tying site performance to Viva's SuperApp and advertising arm without replacing existing systems. The third-largest operator, with about 2.5 million customers, applies this capex modelling across all sites.
German states propose making AI providers liable for generated content
Rundfunkkommission der Länder (Broadcasting Commission of the German States) — Germany's Rundfunkkommission der Länder floated AI content liability in a Digitale-Medien-Staatsvertrag Teil 2 draft. Operators of AI-based answer engines would bear responsibility for whatever those tools output. Broadcasters, trade groups and the public can weigh in on this chatbot accountability rule until 13 November.
Zong brings AI sign-language interpretation to its customer service centres
Zong — Zong has brought AI sign-language interpretation to customer service centres in Islamabad, Lahore and Karachi, switching on ConnectHear's SILA for Pakistan Sign Language on 23 September 2026, the International Day of Sign Languages. Deaf and hard-of-hearing visitors sort out SIM services, bills and account matters by signing in real time, calling on trained human interpreters whenever nuance demands. Zong treats this as stage one of an accessibility plan, with automated signing due to reach further services.
SKN Carnival limits AI-generated content to 20 percent in competitions
St. Kitts-Nevis National Carnival Committee (SKNNCC) — The St. Kitts-Nevis National Carnival Committee (SKNNCC) limits AI in carnival competitions, capping AI-generated creative content at 20 percent across Soca Monarch, Road March and Calypso Monarch. Fully AI-generated songs and cloned vocals are banned; AI-assisted technology is permitted. AI rules cover Junior and Senior Calypso Monarch contests.
Malta Gaming Authority launches a voluntary AI Gaming Charter
Malta Gaming Authority — Malta AI regulation gained a gambling rulebook as the Malta Gaming Authority and the Malta Digital Innovation Authority unveiled the voluntary AI Gaming Charter. Licensees receive principles for accountable, transparent machine learning, shaped by industry polling, licensee talks and formal consultation. Operators already use such systems to protect players, spot fraud, serve customers and guide decisions; these AI rules for gaming sit beside the EU AI Act.
Djibouti Telecom certifies 35 of its engineers in AI
Djibouti Telecom — Djibouti Telecom has certified 35 engineers after AI training, with Communications, Posts and Telecommunications Minister Mohamed Abdoulkader Moussa Helem presenting the certificates. Helem expects the upskilling to bring better networks, tighter cybersecurity and broader data analysis.
Post Bellum opens 30,000 hours of witness testimony with AI
Post Bellum — Post Bellum has thrown open the record of its Paměť národa collection: some 30,000 hours of survivor testimony, machine-transcribed and free to interrogate through a new AI assistant for oral history. Put a plain query rather than chase keywords, and the tool locates the passages that bear on it. Landing as Post Bellum and Paměť národa reach 25 years, the release carries the director's caution that no witness will be falsified by AI-assisted archive search.
Hubei Provincial Museum adopts an AI guide in 12 dialects
Hubei Provincial Museum — Hubei Provincial Museum made ByteDance's Doubao its official AI museum guide, speaking 12 Chinese dialects including Cantonese, Hokkien, Shanghainese, Hakka and Wuhan. Visitors press a guide button, aim a phone at an object and get a tailored explanation. The virtual docent answers follow-ups by video call.
Guadeloupe's ETV puts AI presenters on air and labels every AI clip
ETV — ETV has fronted its bulletins with AI news presenters for over a week, adding on-screen captions that tell viewers which footage a machine made or altered. Cindy Martin delivers Guadeloupe bulletins and flashes; Jean Louis handles Caribbean coverage. Clips carry the caption "IA — GÉNÉRÉ PAR IA". Synthetic anchors also compress the production chain, which the broadcaster credits for six different editions daily.
MTN South Africa turns AI on data tunnelling fraud
MTN South Africa — MTN South Africa has set telecom AI fraud detection onto behaviour patterns to pinpoint likely data tunnelling, chief executive Ferdi Moolman says. Tunnelling dresses billable traffic up as visits to zero-rated sites; network traffic screening raises anomalies for investigators, sparing analysts a manual sweep of each exempted destination.
57% of Yemeni investigative journalists use AI at work
University of Aden — Dr Sahar Muhammad Ahmad Ali, assistant professor at the Faculty of Media, University of Aden, puts AI in investigative journalism at 57% among Yemeni practitioners, from a digital questionnaire answered by 30 reporters. Dependence rates as middling for 53%, with hunting down information and checking facts the top applications and ChatGPT the favoured tool. Barriers to AI-assisted reporting: poor instruction, at 93%, and frail digital infrastructure, at 86%.
San Antonio's KSAT uses an AI voice for teases in its new newscast
KSAT 12 — KSAT 12 in San Antonio has launched The Rundown, a weekday 1 p.m. half-hour newscast without studio anchors, where AI-voiced teases link some stories. Newsroom staff approve each synthetic voice clip before air; reporters front stories from the field, with a live weather anchor.
KT — KT now runs AI stadium operations daily at Suwon KT Wiz Park, from facial-recognition entry and synthetic-voice announcements to motion-recognition fan cameras and live translation for foreign spectators. KT says entry, previously 50 to 60 seconds a person with bag checks, is about 30 seconds faster, more than halving delays. Foreign spectators' attendance share rose 57% in the first half against a year earlier after translation launched.
T-Mobile cuts Czech live-chat handling by up to 28 minutes with AI
T-Mobile Czech Republic — T-Mobile has cut AI customer support resolution times in Czechia by up to 28 minutes per live-chat request, using the Sprinklr platform and its AI assistant, versus roughly 80 first-quarter users. Over 500 staff now access the tool, which surfaces information and drafts replies. This marks a scale-up in AI-assisted customer service, though the savings figures are not independently verified.
MTN Nigeria adds voice to its Zigi AI digital assistant
MTN Nigeria — MTN Nigeria launched Zigi Voice, an AI voice assistant letting customers talk live in the myMTN NG app. Requests include NIN enquiries, data purchases, balance checks and personalised recommendations. Spoken AI support runs in English and Pidgin, with more local languages being developed.
Broadcast Solutions runs the Supercup on automated AI cameras
Broadcast Solutions — Broadcast Solutions produced the inaugural Franz Beckenbauer Supercup's tactical feed with automated camera production systems from Studio Automated, plus Egripment equipment. The company says the systems delivered the tactical coverage but gave no detail on the automation behind it.
The Washington Post builds AI agents to query its internal data
The Washington Post — The Washington Post has built AI agents on ChatGPT and OpenAI's APIs that answer recurring advertising, subscription and content questions from its internal datasets, within permission rules. Cross-dataset lookups become an on-demand assistant, leaving analysts free for judgement, per a trade-news summary with no scale figures or named sources.
WPP and Omnicom become first agency partners for ChatGPT Ads in India
WPP & Omnicom — WPP and Omnicom are the first agency partners for OpenAI's ChatGPT Ads in India, covering strategy, creative work, campaign execution, measurement and brand safety. OpenAI says the deal is non-exclusive, that over 50 brands planned to advertise on ChatGPT there in launch week, and that self-serve access follows in early September.
Verizon deploys Google's Gemini across customer service and network operations
Verizon — Verizon has deployed Google Cloud's Gemini AI across marketing, network operations and customer service. In some channels Gemini handles most inbound consumer calls and chats, diagnosing issues and passing complex cases to staff; AI agents patch and re-route network systems automatically via programmatic access. Financial terms, timelines and figures went undisclosed.
Digicel's AI assistant resolves 55% of Jamaican customer interactions unaided
Digicel — Digicel's AI customer care assistant Ruby has handled 55% of more than 535,000 conversations in Jamaica without a human agent, the telecoms group's 2026 Sustainability Report says. Built on Canadian firm Ada's platform, the virtual assistant takes routine jobs such as bill payment, plan activation and balance checks across voice, web, WhatsApp and the MyDigicel app, supporting care teams without replacing them, says Digicel.
Curaçao Innovation Hub's all-AI film places second worldwide
Curaçao Innovation Hub — Curaçao Innovation Hub placed second worldwide at the SparkVision AI Film Festival 2026, a contest open only to work made 100 percent with artificial intelligence. The Ministry of Economic Development (MEO) released the placing, casting the hub's AI filmmaking as what emerging technology and innovation yield beside Curaçao's culture, language, identity and local talent, and as proof the island can compete internationally in fast-moving technological and creative industries. Makers of the AI-generated short film say the point was to let people see and feel a possible island future, one now waiting to be built.
Nigerian journalists get an AI line to report election attacks
International Press Centre — The International Press Centre piloted WAFLO, a WhatsApp-based AI election incident reporting system, during the Osun State governorship election. Journalists on duty logged harassment, intimidation, assaults, threats and other press freedom violations live over the WhatsApp line for monitoring and documentation. It runs under Component 4 of the European Union Support to Democratic Governance in Nigeria Phase Two programme, with the Centre for Media and Society.
Telefónica embeds generative AI in its Spanish business phone services
Telefónica — Telefónica has built generative AI into its business voice services in Spain as 'Centrex AI', across corporate mobile lines and Centrex IP and Centrex 365 virtual PBX products. Features include speaker-labelled, near real-time call transcripts, AI summaries and virtual agents that check records and book appointments, in 100-plus languages. Spanish firms and public administrations come first.
TV Asahi airs Japan's first fully AI-generated TV commercial
TV Asahi — TV Asahi has aired Japan's first AI-generated TV commercial: a 30-second spot for Suntory's GREEN DA-KA-RA drink, made wholly from machine-generated visuals. Its AI Creative Studio, formed April 2026, steers generative AI advertising across animation, drama and promotional output.
Bell launches AI-based detection to block spoofed calls for customers
Bell — Bell has launched AI-based 'Suspicious Call Detection', which automatically spots and blocks spoofed calls on iOS and Android for customers of Bell, Virgin Plus, Lucky Mobile and its other mobile brands, with no opt-in. Bell calls itself Canada's first carrier to flag spoofing with AI; its existing anti-fraud technology had analysed 4.4 billion calls and blocked or labelled over 540 million suspicious ones.
TelevisaUnivision dubs telenovelas into Portuguese and Korean with AI
TelevisaUnivision — TelevisaUnivision confirms it already uses AI dubbing on part of its catalogue to take productions faster into markets where Spanish is not the main language. It works with ElevenLabs and other specialists whose voice replication translates into Portuguese, Korean and more far quicker than conventional dubbing.
Telekom Srbija deploys SAS AI suite for unified marketing
Telekom Srbija — Telekom Srbija, Serbia's leading telecoms operator, has rolled out SAS Customer Intelligence 360, SAS Intelligent Decisioning and SAS Viya to unify AI in telecom marketing for over 8 million customers. Nine previously separate teams are now merged into one system, enabling live personalisation and AI-driven decisioning across mobile, web and self-service touchpoints.
Annahar airs a news bulletin read entirely by AI presenters
Annahar Media Group — Annahar Media Group aired a bulletin read entirely by AI news anchors in Beirut on 27 July 2026. Digital presenter Noor interacted directly with digital correspondent Nahar, billed as a first for Lebanon and the Arab world. Points Information Technology, a Lebanese firm led by Bilal Kassassir, runs the strategy.
Annahar gives its Lebanon newsroom an AI news correspondent
Annahar Media Group — Annahar Media Group has equipped its newsroom in Lebanon with an AI news correspondent, Nahar, assembled with Points Information Technology. Nahar sweeps thousands of outlets within moments, follows world affairs, weighs rival accounts, renders languages and condenses documents. Editor-in-chief Nayla Tueni cast the AI reporter as a colleague enlarging what journalists achieve.
Orange Liberia launches Lorpu AI voice assistant for all phone users
Orange Liberia — Orange made Lorpu AI reachable by basic call or SMS, skipping smartphones and data plans entirely. The AI voice assistant Liberia now hosts spoken lessons and live commodity prices for students and small business owners, priced at L$0.5 once LAD is texted to 2026.
BusinessDay launches SIA, Nigeria's first AI news assistant
BusinessDay — BusinessDay has unveiled Nigeria's first AI news assistant, SIA (Strategic Intelligence Assistant), becoming the first newspaper AI chatbot in the country. Readers pose questions in ordinary language and get responses pulled straight from the paper's own articles, with the tool condensing dense subjects and locating pertinent pieces across markets, policy and companies. No other Nigerian title had rolled out such a tool before.
Tigo starts AI phone customer-service trial in regulator's sandbox
Tigo (Colombia Móvil and UNE EPM Telecomunicaciones) — Colombia's Communications Regulation Commission (CRC) has opened the testing phase of ConTIGO Digital, Tigo's project for AI customer service by phone. Full Tigo subscribers are first to try the phone AI, linked to the operator's internal systems, and the CRC will use the results to weigh regulatory changes.
Moov Africa Malitel launches MIA, an AI voice assistant for all
Moov Africa Malitel — Moov Africa Malitel, Mali's biggest telecom carrier, unveiled an AI voice assistant called MIA (Moov Intelligence Artificielle) on 12 June 2026, reachable by dialling 35201 even from basic handsets lacking internet. Callers get instant guidance on farming, schooling, wellbeing and daily needs, billed from 25 FCFA per minute. The voice-based AI assistant push targets broader digital access nationwide.
MTN Nigeria replaces 200 SIM workers with 13 AI agents
MTN Nigeria — MTN Nigeria runs 13 AI agents for SIM registration verification, work more than 200 workers did by hand. Using computer vision, the agents beat manual processing on speed and accuracy. MTN is extending automated SIM checks to Ghana, Cameroon and Zambia, among other African markets.
BelTA uses AI to animate archival photographs and build graphics
BelTA — BelTA has built AI photo restoration and video work into daily production, director general Andrei Mokhor told the 34th Council of Heads of CIS State News Agencies in St Petersburg. The Belarusian Telegraph Agency animates archival and historical photographs, produces colourised archive footage, generates billboards, posters and infographics, and upscales old frames for large-format exhibitions. Writing or editing copy stays off limits — Mokhor calls that a taboo.
South Sudan Media Authority approves AI use in newsrooms
South Sudan Media Authority — AI in newsrooms now has official backing in South Sudan, as the Media Authority tells outlets to embrace the technology carefully. Speaking in Juba, Sapana Abuyi said nothing bars its use, but pushed for training staff on verifying AI-generated material before publishing. News came via a gathering run by the Union of Journalists of South Sudan and Norwegian People's Aid.
Armenia's 485 Center releases an 80-minute AI-animated epic film
485 Center for Generative Technologies — Little Mher, an 80-minute animated feature drawn from the Armenian epic Daredevils of Sassoun, reached Yerevan screens on 31 May 2026 and went on general release across the country. The 485 Center for Generative Technologies confined AI film animation to drawing frames and moving them: script, vocals, score and art styling stayed with a crew of actors, musicians, screenwriters, illustrators, cinematographers and machine-learning experts, according to director-producer Hovhannes Margaryan. Matching machine-made pictures to Armenian dialogue proved hardest, since such models mostly learn from English. Its makers bill it a regional first.
Mexico bans AI cloning of performers' voices and faces without consent
Congreso de la Unión / Diario Oficial de la Federación — Mexico's Federal Copyright Law reform, in the Official Gazette on 14 May 2026 and effective next day, imposes an AI voice cloning ban on performers' voices and faces without consent. Fines reaching 40,000 days' minimum wage shield voice actors, dubbing artists and announcers from unauthorised clones.
Qatar News Agency uses AI to add Russian, Hindi and Urdu services
Qatar News Agency — Qatar News Agency has added AI-produced news services in Russian, Hindi and Urdu, lifting its publishing languages to eight with Arabic, English, French, German and Spanish. The director-general says AI had already been part of the agency's news system for a while.
Kriol Think's election AI answers 802 voter questions in 14 days
Kriol Think — Kriol Think fielded 802 queries over a 14-day run at 100% uptime through the AI electoral assistant Nós AI Eleitor 2026, built by Edson da Veiga for Cabo Verde's legislative elections. Anthropic's Claude Haiku 4.5 drafted every reply strictly from the parties' own electoral programmes, three loaded, MpD, PAICV and UCID, while PTS and PP awaited release, and each response pinpointed the underlying passages. Guardrails barred political views, party endorsements and fabricated material, obliged the assistant to concede gaps, and excluded identifiable personal data, stored query wording and tracking cookies. Unaligned and free, this election AI tool emerged from a non-profit civic venture whose running costs Edson da Veiga chased via GoFundMe; the usage totals are Kriol Think's own, surfacing on an archive page after the ballot.
Punktum.fo — Heini Festirstein and Eyðstein Johannesen have launched Punktum.fo, a Faroe Islands news site built on AI news writing. Punktum.fo pulls stories from vetted sources into short, plain-language Faroese summaries, each with an audio option. Every source stays visible on the page. The pair made it partly to push Faroese-language AI forward, calling that transparency non-negotiable for AI-generated news.
Cuban state television puts AI-generated presenters into Cuerda Viva spots
Television Cubana — Television Cubana has fielded two AI-generated presenters, Ava and Chico, across trailers for the music show Cuerda Viva, appearing as announcers, or reading round-ups and listings. Cari Rojas, communication director of Television Cubana, dates Ava to a Cuerda Viva festival; Ana Rabasa, who runs the show, brought in Chico later. Felito Ruiz, the team's designer, assembled both on no-cost software of limited scope, and calls these virtual TV hosts wholly invented looks, resting on no prior pattern.
RTL Hungary makes a prime-time show intro with AI in half a day
RTL Hungary — RTL Hungary assembled the opening of its 'A legjobb ajánlat' second-season intro through AI video production, wrapping it inside half a day. Creative director Verebély Marcell put the choice down to a David Lynch-styled promo whose surrounding imagery resisted conventional filming; the team worked it up during April. Generative editing tools also salvaged murky, washed-out January footage.
Somalia's information ministry deploys AI for translation and content generation
Ministry of Information, Culture and Tourism (Somalia) — Somalia's Ministry of Information, Culture and Tourism now uses AI translation for government media, folding automated content generation for public broadcasting into one digital distribution pipeline. A ministry communications consultant told the East Africa Science and Technology Commission summit the shift has cut editorial production time sharply, replacing manual steps with a faster information network.
Amendments to the Law on Audiovisual Media mandating AI content labelling
National Assembly of the Republic of Armenia — Fines of AMD 300,000 now apply under Armenia's RA Law on Audiovisual Media, amended to force AI content labelling. Providers must flag generative AI or machine-learning output as 'Created by AI', or 'Digitally processed' if merely altered. This synthetic content labelling duty catches subtle edits, not just wholly generated media.
Radio Ndeke Luka's StopAtènè unit flags an AI-made Kim Jong-un video
Radio Ndeke Luka — Radio Ndeke Luka's Bangui verification desk, #StopAtenè, ran AI deepfake detection, the tool Hive Detection, against a clip alleging Kim Jong-un's pledge of North Korean military backing for Iran. It measured a 98.5% probability the clip's voice was synthetic, with manipulation markers elsewhere in the footage, and separately caught the clip misdating a Kim address to 25 March 2026 against his genuine 23 March appearance. #StopAtenè's verdict, published 2 April 2026 through AI-generated video verification, found no proof behind the claim.
Philippe Shangti premieres a fully AI-made feature film in Andorra
Philippe Shangti — Philippe Shangti unveiled Remember the Future: 2320 at Cinemes Illa Carlemany in Andorra la Vella, a 95-minute sci-fi title billed as the nation's earliest AI-generated film. Some 45,000 visual prompts fed the assembly across almost twelve months. Camera crews sat out this AI filmmaking.
Benin's media regulator bars AI manipulation in election coverage
Haute autorité de l'audiovisuel et de la communication — The Haute Autorité de l'Audiovisuel et de la Communication forbade newsrooms to doctor what goes to air, or what candidates say, using “uncontrolled and irresponsible” artificial intelligence. That Benin AI regulation shaped the presidential ballot of 12 April 2026, the opening round's canvassing window running 27 March to 10 April. Outlets straying from the AI campaign rules risk penalties reaching instant removal from official election coverage.
Centrafrique Check's AI tools unmask a fake MSF arrest photo
Centrafrique Check — Centrafrique Check, a Bangui fact-checking outlet, ran AI image detection with two tools, MyDetector and TruthScan, on a photo attached to claims a French national had been arrested in Zémio, Haut-Mbomou, circulating from around 7 March 2026. Médecins Sans Frontières had confirmed the detention, around 4 March 2026, of two of its own staff, one French and one Central African, taken to Bangui. Both tools put roughly 98% odds on artificial generation, pointing to a skin-tone mismatch on the soldier's hand where it gripped the detainee. AI-generated photo verification found the arrest genuine, the picture false.
Conseil de Presse (Tunisian Press Council) — Tunisia's Press Council has drawn formal boundaries for AI in journalism, launching the National Charter for AI Use in Journalism on 15 March 2026 to sort applications into allowed, borderline and banned categories. Signatory newsrooms must disclose AI-generated material to readers and keep a human reviewing every automated output. Compliant outlets earn a trust label for artificial intelligence in news production.
Kyrgyz Parliament introduces AI news anchors Myrza and Aiyym
Jogorku Kenesh (Parliament of Kyrgyzstan) — Kyrgyzstan's Jogorku Kenesh has unveiled AI news anchors, Myrza and Aiyym, reporting on legislative business. These virtual news presenters turn out written summaries and clips explaining debates, keeping citizens informed of deputies' activities. Speaker Marlen Mamataliev tied the launch to the legislature's digitalisation push.
NTT DOCOMO puts agentic AI to work on mobile network maintenance
NTT DOCOMO — Since 4 February 2026, Japan's mobile network has run agentic AI network maintenance under NTT DOCOMO, with the platform scanning alarm and traffic signals from more than one million connected devices to surface anomalies and propose fixes automatically. Engineers now resolve complex faults over 50% faster, per the carrier's own measurement. Built on one of the world's largest telecom datasets, the deployment marks a shift toward AI-driven fault detection at scale.
St Peter's Basilica follows Mass in 60 languages with AI
Fabric of St Peter — The Fabric of St Peter brings AI simultaneous translation to St Peter's Basilica, carrying liturgies live in up to 60 languages, partnered by the Dicastery for Communication and the technology company Translated. Cardinal Mauro Gambetti, archpriest of the basilica, unveiled the scheme four centuries after the 1626 consecration. A QR code inside the church opens a browser page relaying readings, prayers and chants as sound and text in each pilgrim's tongue, nothing to download. Antonio Autorino, communications head there, dates full running of the machine interpreting to spring 2026, trials among chosen worshippers having already begun.
BBC — The BBC has extended Style Assist, an AI in journalism tool, to further UK newsrooms to convert Local Democracy Reporter Scheme copy into BBC style and tone. A senior journalist checks every piece pre-publication. My Club Daily, an expanding newsroom AI pilot, sends personalised AI-generated audio bulletins to football fans.
Ministry of Media and Saudi Data and Artificial Intelligence Authority (SDAIA) — Saudi Arabia's Ministry of Media and SDAIA launched the AI Principles in Media document at the fifth Saudi Media Forum on 3 February 2026, establishing formal guardrails for AI in media nationwide. Eight principles anchor the rules governing content creation, editing, publishing and distribution, spanning disclosure of AI-generated material, privacy safeguards, credibility, information integrity and a ban on misleading content. This marks artificial intelligence deployment in journalism now under structured national oversight.
Tele2 deploys Latvian AI to analyse customer call content
Tele2 — Mobile operator Tele2 has rolled out AI customer call analysis from Latvian startup asya.ai for customer service. Pitch Patterns, an AI conversation analytics tool, reads tone, intonation and speech pace in Latvian and other languages, flagging unsuccessful interactions to improve service quality without manual listening.
Only 13% of news leaders call their AI initiatives transformational
Only 13% of 280 news leaders in 51 countries called their newsrooms' current AI initiatives 'transformational' in the Reuters Institute's 2026 survey (44% promising, 42% limited). The report flags growing 'disillusionment', a sober turn after last year's claim that most newsrooms were transforming.
Grupo OPSA launches Chekeabot AI chatbot to fight election disinformation
Grupo OPSA — An AI chatbot for election disinformation, Chekeabot, went live from Grupo OPSA's EH Verifica and LA PRENSA Verifica, resolving voter queries on ballot procedures during Honduras's 2025 elections. Staff wrote and vetted every answer rather than letting the system run unchecked. This reflects the group's push toward AI-assisted fact-checking alongside standard newsroom practice.
TRT Avaz launches Turkey's first fully AI-animated series
TRT Avaz — "Oyun Avcıları" (Game Hunters) debuts on TRT Avaz as Turkey's first AI animation in television production, an AI-generated animated series of 13 parts. Makers combined 18,000 visual assets and 60,000 seconds of machine footage, merging over 10 distinct AI systems into one pipeline.
LG Uplus launches Agentic Callbot with OpenAI technology
LG Uplus — LG Uplus released Agentic Callbot, South Korea's first subscription-based AI customer service callbot, using OpenAI's generative AI. Instead of pre-programmed scenarios, agentic AI reads customer intent and conversational context to resolve complex inquiries. The automated call handling links to applications in manufacturing, distribution, hospitals and universities.
Radio Tel Aviv launches Odelia AI, Israel's first AI radio host
Radio Tel Aviv (102FM) — 102FM Tel Aviv gave Odelia AI a daily 2pm-4pm afternoon berth, the first AI radio host anywhere in Israeli broadcasting. Songs, traffic bulletins and comic banter fill its airtime, part of a wider lineup shake-up the station touts as groundbreaking for AI-driven radio presenting.
83.8% of Portuguese journalists have no AI training, study finds
NOVA FCSH / Calouste Gulbenkian Foundation — NOVA FCSH's White Paper on Artificial Intelligence in Journalism finds 83.8% of journalists nationally have never been trained in AI, and 64% work in newsrooms lacking an AI code of conduct. Funded by the Calouste Gulbenkian Foundation and presented in Lisbon, Portugal's first national study of AI in journalism sets out 10 strategic recommendations for ethical newsroom AI adoption.
Topnet deploys Topy AI assistant for customer service
Topnet — Topnet, a Tunisian internet service provider, now runs Topy, offering AI customer service in telecommunications 24 hours a day, 7 days a week through an AI virtual assistant for customer support. It gives instant, tailored replies on billing and technical issues, plus visibility on network status. Topnet says the goal is faster responses, with the assistant working alongside, not replacing, human support staff.
Dish Home launches Khusi AI agent for customer service
Dish Media Network (Dish Home) — Khusi, an AI customer service agent from Dish Media Network, parent of ISP Dish Home, now answers subscriber queries in fluent Nepali. This AI customer support agent gauges caller mood, catches technical faults unaided, and rings lapsed accounts to urge renewal. It debuted on Facebook Messenger and webchat.
Briefly News builds AI tool that boosts article output by 75%
Briefly News — Briefly News nearly doubled output with "Editorial Eye", an AI in journalism tool for proofreading and grammar checks. Daily articles rose from 80–90 to 150–200; page views grew 22% in six months, via Microsoft's Thomson Reuters Foundation editorial software programme.
One NZ deploys Network Concierge AI agent on Amazon Bedrock
One New Zealand — Coverage complaints get resolved 80% faster at One New Zealand via Network Concierge, an AI agent network diagnostics telecom system on Amazon Bedrock. It merges alarm feeds, incident history and performance stats automatically, enabling this AI-powered network troubleshooting. Storms trigger another use: ranking cell towers for backup generators.
Tobinco Media Group unveils Ghana's first AI newscaster Margaret Tobbin
Tobinco Media Group — Bullet TV, under Tobinco Media Group, now airs Ghana's first AI newscaster, Margaret Tobbin. The AI news anchor fills in when staff work remotely or step away, keeping bulletins on schedule. Her debut came in November 2025, timed to the station's founding anniversary.
Ooredoo Maldives launches AI eKYC for instant SIM activation
Ooredoo Maldives — Instant AI eKYC (electronic Know Your Customer) now activates SIM cards across Ooredoo Maldives' digital channels, trimming registration to 10 seconds from a previous 60, with automatic sign-off for over 90 percent of applicants via this AI-driven identity verification. A tiered screening pipeline drives the gain, combining facial recognition, liveness detection and anti-spoofing safeguards to confirm each customer. Physical paperwork and in-person queues disappear entirely, so resort guests and locals alike can complete SIM registration straight from a handset.
SPH Media launches AI voice clones for Berita Harian and Tamil Murasu
SPH Media — Berita Harian and Tamil Murasu now feed articles through AI voice cloning for news, replacing generic narration with synthetic voice narration built from replicas of each newsroom's own reporters. SPH Media built the tool, powered by BeyondWords, straight into both titles' apps and sites, giving Singapore's Malay- and Tamil-speaking readers a recognisable voice rather than a robotic one. Playback has climbed to five times the publisher's normal benchmarks, suggesting audio built on real staff voices lands better than standard text-to-speech.
Dominican digital outlet Diario al Día adopts AI workflows for news production
Diario al Día (Santos Media Group) — Manual newsroom effort has been replaced by seconds-long automation at Diario al Día, a Dominican outlet: ChatGPT now handles data verification, source checking, grammar fixes and copy prep in a fresh AI in journalism setup. Clip-making sped up too, dropping from a prior 20 to 30 minutes to mere seconds through combined use of ChatGPT, HeyGen and ElevenLabs — an example of generative newsroom tools taking over hand-done work.
Hamrah-e Aval launches IVA, Iran's first AI voice assistant for telecom customer service
Hamrah-e Aval (MCI) — IVA (Interactive Voice Assistant) handles MCI calls as Iran's first fully Persian AI voice assistant for telecom customer service, running 24 hours a day, seven days a week via Persian natural language processing. Hamrah-e Aval, the biggest carrier, folds this AI-powered telephone customer service assistant into digital transformation.
K-Towers deploys AI platform to manage remote mobile towers in PNG
K-Towers — Kacific subsidiary K-Towers has fitted 64 remote towers in Papua New Guinea's Western Province with PowerX for AI tower maintenance. It reads power and telemetry data to catch faults alone and rank which sites need attention, ending manual checks that often needed helicopter trips. Automated infrastructure oversight now gives crews instant tower visibility.
ICIR launches Native AI tool for journalists and researchers
International Centre for Investigative Reporting (ICIR) — Native AI gives Nigerian journalists their first homegrown AI transcription and translation tool, built by the International Centre for Investigative Reporting. The free system converts English audio into written Hausa, Igbo and Yoruba, easing workloads for students and researchers too, as a language-conversion aid tailored to Nigerian tongues.
CNN Prima News (Skupina Prima) — CNN Prima News debuted Nora, an AI news presenter, on AI News, a video podcast airing every week from 1 November 2025, co-created with the Czech AI Association and YDEAL. Beside human co-host Laura Doubková, the digital anchor showcases everyday AI software.
DR uses AI to personalise local election news coverage for each user
DR (Danmarks Radio) — DR built Mitvalg, an AI personalised election news tool ranking Danish local stories by relevance for the 2025 municipal and regional elections. Algorithms comb 63 hours of daily P4 radio across nine districts, breaking broadcasts into items labelled by place, topic and subject. Editors verify each piece before it goes live at dr.dk/mitvalg, so this AI-driven local news personalisation stays supervised.
SoftBank puts Japan-built Large Telecom Model to work on mobile networks
SoftBank Corp. — Mobile network operations at SoftBank now run partly on its Large Telecom Model (LTM), a generative AI foundation model for telecom operations built around the company's own Sarashina large language model and hosted inside Japan-based data centres it controls. Forecasting accuracy topped 90 per cent against real readings when the system was tested during a fireworks festival, matching predicted signal quality to actual outcomes. A later upgrade added reinforcement learning, letting the model retune base-station settings on its own through an autonomous feedback loop for AI in mobile network management.
News UK launches Octave AI to automate audio ad creation
News UK — Minutes, not days: that's the new turnaround for radio commercials at News UK, whose Octave AI system now drives automated audio ad creation from concept to finished file. Made with AudioStack, the tool blends synthetic voices, scored soundtracks and sound effects into spots cleared for broadcast or podcast placement. A Dynamic Creative Optimisation function then tailors each version to whoever's actually listening, an approach to AI-generated radio advertising already being trialled by launch partners Marks & Spencer and WPP Media.
Six in ten Uruguayan journalists use AI tools, survey finds
Quatromanos — Quatromanos polled over a hundred Uruguayan reporters: 60% have relied on AI in journalism, 26% habitually and 37.5% occasionally. Leading uses were converting interview audio to text (41.7%), background research (20.8%) and brainstorming angles (13.5%). Most AI-assisted reporting sits in groundwork, not the writing.
Channel 4 becomes first UK programme to use an AI presenter
Channel 4 — Kalel Productions gave Channel 4's Dispatches documentary Will AI Take My Job? an AI presenter television had never broadcast before on British screens. Seraphinne Vallora crafted the AI news anchor's face, voice and gestures purely by algorithm, keeping viewers unaware until a late reveal.
Liberty Puerto Rico deploys AI billing checks and virtual assistant LiBi
Liberty Puerto Rico — At Liberty Puerto Rico and the US Virgin Islands, an AI customer service telecom platform screens each invoice ahead of dispatch, holding precision at 99.9%. LiBi manages payments and requests, sensors detect internet glitches within two minutes, and chatbots back up phone support teams. Managers link these AI billing accuracy improvements to healthier NPS and churn nearly halved.
Boomerang Stream — Simón Bolívar returns as an AI-recreated podcast host on Boomerang Stream's "Un Casacho con Simón", pulling one million views within seven days. Actor Luis Bredow lends the performance, blended with digital post-production so this virtual interviewer built with AI can question guests from Bolivia's culinary, cultural and film scenes.
DR rolls out AI-powered source archive to help journalists find experts
DR (Danmarks Radio) — DR Nyheder reporters can scan 77,000 articles spanning five years by meaning, surfacing 45,395 possible expert voices even without exact wording matches. This AI source archive for journalists swaps out an older keyword-only directory resembling a digital phonebook, using a semantic search tool for finding expert sources built into a Microsoft platform under a formal data processing agreement.
ITV launches GenAI Ads Manager for SMEs to create TV ads
ITV — ITV's new AI ad creation for SMEs tool, GenAI Ads Manager, lets small businesses build a TV commercial from photos and logos already sitting on their phone. Powered by Magnite's streamr.ai engine, it turns those digital assets into a finished spot in under thirty seconds, checking each one against the UK Code of Broadcast Advertising as it goes. ITV has trained its entire commercial team on the system, part of a wider push toward AI-generated TV advertising.
Globe Business deploys Salesforce AI, cutting customer workload by 34%
Globe Telecom — Globe Business, the enterprise arm of Globe Telecom, runs AI customer service automation on Salesforce's Service Cloud, Sales Cloud, Einstein for Service and piloted Agentforce, cutting workload 34 percent. Duplicate tickets vanished, trimming volume 28 percent; intent tagging scores 80 percent accuracy. This Philippines telecom's AI-powered customer support shift proves efficiency gains.
MEO deploys AI assistant for field technicians and call centre agents
MEO (Altice Portugal) — Two AI systems have entered advanced deployment at MEO, reflecting broader AI in customer service across Portugal. An automated tool speeds fault resolution for field crews, while call centre staff use software that handles enquiries faster. Shown at Tech Trends 2025 in Funchal, these AI customer support tools sit beside a billing AI still under construction.
Banglalink launches Bangladesh's first AI-powered complaint management system
Banglalink — Bangladesh gets its first telecom AI-powered complaint management system, launched by Banglalink. Handset, SIM and network readings feed the tool, which flags faults and drafts self-diagnosis reports largely without staff, escalating unsolved cases to a live agent. The launch adds an AI-driven diagnostic layer to the country's telecom customer support.
ORF starts AI-powered live subtitling on 29 September
ORF — Deaf viewers in Austria gain AI live subtitling as ORF flips the switch for Bundesland heute regional news and ORF Sport+, streamable via ORF ON or teletext page 777. Roland Weissmann frames this automated captioning debut as answering a long-held demand and a push toward covering 100 percent of all broadcast output.
Delfi Meedia — Delfi Meedia runs AI newsroom automation across 12 brands, an example of AI-powered news production tools: a live translation feed linking Estonia, Latvia and Lithuania, a 25-year searchable archive, court filing summaries pushed via Teams, and an advertising chatbot. Ivar Krustok said eight years built the unified data store underpinning it all.
Show TV uses AI to de-age actor 20 years for Veliaht series
Show TV (Veliaht) — Ercan Kesal looks 20 years younger on screen after Mojo FX ran an AI de-ageing actor process for his part as Zülfikar Karslı in Show TV's Turkish drama Veliaht. Serkan Semiz called it Turkey's first use of this digital rejuvenation method in television production. No recasting needed; software altered his appearance directly.
Philippine state radio debuts AI reporters Aivan and Aira
Presidential Broadcast Service-Bureau of Broadcast Services (PBS-BBS) — Radyo Pilipinas rolled out AI in broadcast journalism Saturday: virtual hosts Aivan and Aira front its AI Talks show for the Philippine state network. Staff at the Presidential Broadcast Service-Bureau of Broadcast Services (PBS-BBS) vet every line before the AI-generated anchors speak it, said Fernando Amparo Sanga, who pitched the pair as a fix for wider reach against fake news.
CJ Onstyle deploys AI chatbot AiON for live shopping
CJ Onstyle — CJ Onstyle's live shopping chatbot AiON, co-built with AWS's GenAI Innovation Centre, tripled reply speed and scored 85.7% satisfaction in a 'Transit Beauty' mobile broadcast trial. The live commerce assistant sorts viewer messages into five types — delivery, product, authentication and order — answering in under 10 seconds on average. Six top channels received it first.
Ålandstidningen uses AI cameras to stream live sports
Ålandstidningen — Ålandstidningen, a Swedish-language paper in the Åland Islands, offers live AI sports streaming of football, ice hockey and volleyball. One staff member positions a three-lens camera at each venue, and the AI-driven broadcast captures audio and pictures unaided.
Bouygues Telecom launches agentic AI platform for all employees
Bouygues Telecom — Over 5,000 staff joined Bouygues Telecom's agentic AI platform, Studio IA, within weeks, building 800-plus AI agents, 51 at scale in the catalogue. Built on Prisme.ai, opened company-wide, it shows enterprise AI agent adoption scaling fast once self-service tools reach everyone.
ABC — Frame-level searches across decades of radio, TV and digital archives are now possible for reporters using ABC Assist, a multimodal AI assistant for journalists built internally at ABC. Roughly 600 to 700 employees had already begun relying on this AI research tool in newsrooms, ahead of a wider push to reach the broadcaster's full 5,000-person headcount.
Urug.mn launches Mongolia's first AI news commentator
Urug.mn — Soningoo (Өрөг овогтой Сонингоо), Mongolia's first AI news commentator, now fronts Urug.mn's weekly Saturday recap of major headlines and emerging trends. The virtual presenter lets the outlet trim staffing costs without sacrificing professional, ethical coverage, reflecting a push toward automation and fresh technology in local journalism.
BH Telecom launches Moj Asistent generative AI assistant
BH Telecom — BH Telecom's new generative AI virtual assistant, "Moj Asistent" (My Assistant), now fields fault reports, account queries and package picks around the clock, launched to mark the telecom's founding anniversary. Web and social channels reach it 24/7, where it personalises answers and troubleshoots technical issues, reflecting wider telecom adoption of AI-driven virtual assistants.
O2 deploys AI grandmother Alenka to tie up phone scammers
O2 Czech Republic — Alenka, anti-scam AI in telecoms from Czech operator O2, poses as an elderly woman, wasting fraudsters' time and blocking up to 100,000 scam calls daily. Built on Deepgram and ChatGPT, this conversational AI fraud prevention tool keeps criminals talking so real victims never pick up. O2 seeded her number into scammer lists over summer before the rollout.
TV Markíza uses AI to recreate wartime Bratislava for drama series
TV Markíza — Recreating wartime Bratislava for the 11th season of historical drama Dunaj, k vašim službám, TV Markíza turned to AI video generation, transforming archival photographs into convincing Second World War bombing footage. Producer Peter Kelíšek said this marked the broadcaster's first collaboration with the technology, and he found it remarkable how believable the AI-generated imagery looked when built from nothing more than old photographs. The series premiered in August 2025.
Safaricom and Huawei deploy AI-driven Idea-to-Cash platform for telecom offers
Safaricom — Kenya's Safaricom and Huawei's CBS Billing team have rolled out 'Idea to Cash', using large language models for AI in telecoms offer design, configuration and marketing. Since July 2025 a cross-functional group has applied telecom AI to hyper-personalised campaigns, offer concepts and tariff configuration from natural-language requirements.
Zain Kuwait launches region's first AI assistant for site engineers
Zain Kuwait — Kuwait hosts the region's first AI assistant for site engineers: Zain Kuwait's FME Mate, built with Huawei, is now live network-wide. The tool mines large language models to flag fault causes and recommend fixes for wireless upkeep. Zain's figures show efficiency above 20 percent in about 90 percent of cases, cutting projected yearly downtime past 2,250 hours — unverified independently.
KLM — KLM's AI email marketing tool Airmail has sent 50 newsletters to 6.3 million customers, cutting email creation time by 90% with no drop in customer satisfaction scores. Airmail lets the Netherlands airline's local marketing teams assemble AI-generated campaigns from nearly 60 destinations and five themes.
SoftBank introduces autonomous generative AI to Y!mobile customer support
SoftBank — SoftBank has deployed voice AI customer support for Y!mobile PIN code inquiry calls in Japan, using an autonomous-thinking generative AI platform. Reading speech from several angles for context and intent, the platform questions callers and verifies details; a large language model plus a proprietary knowledge-reasoning engine handles complex conditional judgments and non-standard inquiries. SoftBank has used call-centre AI since 2019, co-developing generative AI platforms with Microsoft since March 2024.
Discover Pakistan launches world's first fully AI-powered news channel
Discover Pakistan — Discover Pakistan built an AI news channel called Pakistan Today English News, staffing it entirely with synthetic anchors, reporters and analysts instead of human presenters. Machine learning and language-processing systems animate each figure through more than 1,500 facial movements, enabling non-stop 24/7 output from a London base transmitted by satellite across the globe. Marketers describe this synthetic-broadcast approach as the first fully AI-powered English-language channel anywhere.
Telkom launches PoliPal AI-powered HR chatbot for employees
Telkom — Telkom's PoliPal is an AI-powered HR chatbot letting staff search internal company policies directly. It joins R46 million the South African telecoms group spent on AI in the 2025 financial year, funding Bafo, an AI contact-centre platform, and Voice of the Customer analytics.
TVB premieres Hong Kong's first AI-generated short drama series
TVB — TVB became the first Hong Kong broadcaster to stream an AI-generated short drama, "You Are The Only One In My Heart", on myTV SUPER and TVB Plus from 15 September 2025. Episodes stay under two minutes, made with AI video tools, extending TVB's earlier AI beauty pageant.
Mediacorp deploys AI tools to speed up video production
Mediacorp — Mediacorp's AI video production suite compresses prime-time bulletins into digital clips within minutes, near 90 per cent accuracy, replacing a sixty-minute manual routine. Visualiser GPT drafts narrative structure, AI Smart Frame handles automated editing, and a clipping engine preps broadcasts for release. Manual formatting has largely yielded to automated video editing at Singapore's broadcaster.
RTI's La 3 uses AI to animate Ivorian history in documentary series
Radiodiffusion Télévision Ivoirienne (RTI) — AI in documentary filmmaking reaches African screens via Imhotep Académie, a Cocody school specialising in cultural-heritage tech, teaming with La 3 to resurrect colonial-era Ivorian musicians on screen. Their short film, Quand l'Afrique chantait sous la censure, forms episode two of L'Ère des Indépendances, deploying digitally rendered figures for historical narration to chart Côte d'Ivoire's independence-era story.
du launches region's first Arabic telecom LLM for internal ops
du — du has switched on an Arabic telecom LLM built solely for in-house use, co-created with Microsoft, Nokia, Khalifa University and the ITU. Rather than facing customers, the Large Language Model runs on the UAE operator's own systems so its engineers and support teams can triage device faults, field complaints and draw operational insights, all in Arabic. du calls it the first system of its kind regionally, part of a wider move toward telecom natural language processing.
WELT TV launches Germany's first AI-moderated news programme
WELT TV — Germany gained its first fully AI-produced news broadcast when WELT TV launched KI-WELT, fronted by an AI news anchor modelled on WELT correspondent Paul Klinzing. This AI-generated news presenter tackles weekly robotics and digital-trend segments, yet human journalists retain final editorial sign-off before anything airs.
KT deploys proprietary AI Mi:um across customer service centres
KT — Five seconds off every call and 4,500 staff-hours reclaimed monthly: that's KT's payoff from an AI customer service deployment running its own generative AI model, Mi:um, across KT, K Bank and KT M Mobile. Wrap-up paperwork, once a third or more of an agent's shift, now takes barely 3%, KT says.
Paradise Mobile deploys agentic AI across operations
Paradise Mobile — Bermuda's Paradise Mobile built Skippy, an internal assistant giving staff instant answers on customer service, technical support and sales. Pari, its customer-facing counterpart, answers website visitors, part of the operator's push into agentic AI in telecommunications. Paradise Mobile brands itself among the earliest telecoms worldwide embracing this agentic AI for telecom operations model, an unverified claim.
Customer service agent, technical support staff, sales staffroyalgazette.com
Grupo OPSA deploys MarIA AI editor across its Honduran newsrooms
Grupo OPSA — MarIA (Módulo Autónomo de Revisión con Inteligencia Artificial) handles daily editing, proofreading and SEO at Grupo OPSA's EL HERALDO and La Prensa, a case of AI in journalism in Honduras. Honduran staff built it via WAN-IFRA's LATAM Newsroom AI Catalyst scheme, using each outlet's style rules. WAN-IFRA later ranked the group among Latin America's four most inventive media firms for this newsroom AI push.
Infobae makes AI platform ScribNews mandatory for all 478 journalists
Infobae — All 478 reporters at Infobae must now run their work through ScribNews, spanning six newsrooms in Argentina, Mexico, Colombia, Peru, Spain and Miami. This AI journalism tool packs 25 assistants that handle SEO tags, write captions, flag keywords, pull images and produce podcast audio. Leadership issued a top-down directive folding generative AI for news production into daily routine, leaving no option to opt out.
La República newspaper publishes first AI-generated edition
La República — A Colombian business daily let ChatGPT run its entire newsroom for one day, producing what its director calls an AI-generated newspaper edition unlike anything the country had seen before. Fernando Quijano, who leads La República, said the chatbot drafted, revised and ranked all 43 stories, 49 photographs and 15 infographics, plus columns, captions and headlines, while Gemini joined ChatGPT in generating the pictures. He described it as the first fully machine-assembled issue from any Ibero-American paper — a milestone for AI in journalism.
El País de Cali launches AI chatbot using its own news archive
El País de Cali — 12 months of verified journalism now feed an AI chatbot news archive tool at El País de Cali, named "Pregúntale a El País", which lets readers pose questions and get replies linked back to the original stories. Engineers built this AI-powered news assistant by vectorising the paper's historical reporting and applying embeddings, creating the retrieval foundation behind it. Bosses intend to push the assistant beyond the web onto WhatsApp, and a sponsored-question advertising model is already taking shape.
Thai PBS deploys three AI features for smarter news website
Thai PBS — Thai PBS has launched three AI-driven features on its news website, blending synthetic voice, story digests and content recommendation into one push for AI news personalisation. News out Loud reads out articles by mixing machine-generated speech with human anchor tones, while AI in Brief compresses stories into quick summaries. A third tool, Playlist for You, tailors suggestions to individual viewers through VIPA, the broadcaster's OTT streaming platform, delivering personalised recommendation and summarisation. Kuala Lumpur's ABU Con-Fest served as the stage where Thai PBS unveiled the trio, tied to a broader accessibility drive in digital journalism.
Bulgaria's Capital deploys AI voice cloning for article audio
Capital (Economedia AD) — AI voice cloning for articles now powers spoken versions of stories at Capital, Bulgaria's leading business title owned by Economedia AD. It tested several vendors before picking one able to reproduce Bulgarian pronunciation. A new Storytel subscription brings AI-generated audio for news articles to readers, plus themed article playlists.
Survey finds 67% of Moldovan media outlets now use AI tools
Centrul pentru Jurnalism Independent — Two-thirds of Moldovan newsrooms, 67 per cent, now use AI in journalism, a Centre for Independent Journalism poll of 101 outlets shows, reflecting broad newsroom AI adoption. Leading uses: automatic translation, 63 per cent; text generation, 57 per cent; automated proofreading, 54 per cent.
NOESIS museum launches Greece's first AI visitor assistant
NOESIS Science Center and Technology Museum — Greece's first AI visitor assistant, NOE515, now stands at the ticket counter of Thessaloniki's NOESIS Science Center and Technology Museum, an AI-powered guide for museum-goers still being trialled in beta form. Built atop Google's Gemini and hosted locally rather than in the cloud, it quizzes each party on numbers attending, hours free and personal interests, pairing their answers with a fitting ticket and suggested walking route. Staff wrote the code in Go and HTML, aiming to switch it on fully come September 2025.
Monaco Telecom launches gen AI virtual assistant for customers
Monaco Telecom — Altores, a Monaco-based startup, teamed with Monaco Telecom to build a multilingual AI virtual assistant for customer service, live on the operator's website and WhatsApp. It fields questions non-stop, 24 hours daily, then hands trickier cases off to a human agent. The rollout gives Monaco's telecoms sector one of its first homegrown deployments of a generative AI customer service assistant.
92 News introduces Pakistan's first Urdu AI news reporter
92 News — Pakistan's first Urdu AI news reporter went live on broadcaster 92 News, presenting bulletins in the national language to a mainstream television audience. Live updates and pre-written segments both come from the digital anchor, the channel says. The "first-ever" claim remains unverified independently.
Magyar Telekom launches Magenta AI assistant in its mobile app
Magyar Telekom — Hungary's Telekom app now offers an AI assistant telecom app feature called Magenta AI, drawing on Perplexity search technology since May 2025. Live web answers rely on GPT-4.1, Claude Sonnet 4.7 and o4-mini, whereas customer support questions get forwarded onward to the existing Vanda chatbot. Magyar Telekom positions this as everyday public access to an AI-powered search assistant, aimed at the wider consumer market.
AT&T México launches Wim digital operator with AI chat and internal GenAI tool
AT&T México — Wim gives AT&T México a mobile brand built on AI-powered customer service chat with no human agents. AT&T Ask, its internal generative AI tool, serves finance and strategy staff. Both back AT&T's 'digital telco' push on AWS cloud infrastructure via conversational AI customer service.
Mobiuz launches Moobina AI voice assistant for customer calls
Mobiuz — Uzbekistan's Mobiuz fields 25 to 30 per cent of call-centre traffic via its AI voice assistant for customer calls, Moobina, resolving tens of thousands of daily calls. Atop the Omilia AI platform, this AI customer-service bot confirms caller identity, verifies balances, guides tariffs and unblocks numbers unaided, work begun in 2024.
Asahi Shimbun rolls out Microsoft 365 Copilot to nearly all staff
Asahi Shimbun — Asahi Shimbun deployed Microsoft 365 Copilot across nearly all departments after a four-month pilot with 300 staff found roughly two hours saved weekly per person. This AI in journalism rollout followed an AI Committee formed that April by its CEO, backed by a company-wide "AI full-commitment" mandate; adoption reached over 90% of staff within five months. Agent-building tools within Microsoft Copilot Studio are now under trial, extending generative AI in newsrooms into daily reporting.
e& UAE deploys AI-powered autonomous drones for telecom tower inspections
e& UAE — e& UAE has deployed AI-powered autonomous drones for telecom tower inspections nationwide, monitored from a central operations hub. The drones spot structural faults and feed results into e&'s infrastructure platform for predictive maintenance. This AI-guided drone inspection pairs live analytics with autonomous flight to boost safety.
TV JOJ introduces AI avatar Adam as hockey presenter
TV JOJ — Slovakia's TV JOJ runs Adam, a self-built AI avatar hockey presenter, at the 2025 Ice Hockey World Championships. Adam handles fan queries on teams and players, forecasts outcomes, and shows up live on air plus across social posts. TV JOJ next wants this AI-powered digital presenter stretching past hockey.
Ooredoo launches GPT-4o powered AI chatbot Obot across customer channels
Ooredoo Qatar — A new virtual assistant called Obot now handles support duties for Ooredoo Qatar, built on GPT-4o and reachable through the Ooredoo App and website, ahead of a planned WhatsApp and social media rollout. This is an example of an AI chatbot in telecom customer service, fielding questions and recommending products while refining replies from ongoing interactions. Ooredoo introduced the system at Web Summit Qatar 2025 as part of its wider AI-driven customer engagement strategy.
VG (Verdens Gang) — Norwegian readers can now put questions straight to heiVG, the AI chatbot news tool Schibsted's VG has switched on for its full audience following a testing phase. Behind the scenes it merges OpenAI's GPT-4 with VG's own stored coverage, so replies stay grounded in what the paper has actually published on sport, culture and current affairs. Schibsted Media AI Labs co-developed the conversational news assistant alongside Aftonbladet, its sister title in Sweden.
France Télévisions deploys MedIAGen AI assistant for journalists
France Télévisions — MedIAGen now gives 1,200 journalists at France Télévisions secure access to a private generative AI assistant for journalists, built on the broadcaster's own cloud infrastructure, with all 9,000 staff due to gain entry by October 2025. Staff can upload documents spanning several hundred pages and interrogate them through a RAG setup pulling on OpenAI, Google and Mistral models. On France Info, the French public broadcaster also runs automated voice-to-text subtitling, stretching live captioning 12 hours beyond what manual work alone covers.
Radio Vaterland launches as AI-powered radio station in Liechtenstein
Vaduzer Medienhaus — No human touches the microphone at Radio Vaterland, an AI radio station run by Vaduzer Medienhaus. Software condenses newspaper articles into spoken summaries voiced through cloned copies of staff members, while also curating the soundtrack. This automated approach to radio broadcasting removes editorial and presenting jobs from the on-air workflow entirely.
Astro deploys AI personalisation on its sooka streaming service
Astro Malaysia — Astro's sooka streaming service runs on ThinkMediaAI, delivering AI personalisation streaming for recommendations, curation, and metadata enrichment. The Malaysian broadcaster credits the rollout with higher usage and viewing time, though the gains are self-reported, not independently audited. AI-powered content recommendation now drives sooka's engagement.
Hormuud launches Caaqil, an SMS-based AI assistant in Somali
Hormuud Telecom — Somalia's biggest telecoms firm, Hormuud Telecom, built an AI assistant in Somali called Caaqil, reachable purely by text message where smartphones or data plans are scarce. Dial *1000#, text a question, and get replies spanning health, farming, schooling, money matters and general topics. Basic handset owners, the bulk of the country's mobile users, are the intended audience for this AI-powered SMS service.
Teleuniverso becomes first Dominican regional TV to integrate AI in newsroom
Teleuniverso Canal 29 — A first among Cibao regional broadcasters, Teleuniverso Canal 29 in Santiago now embeds AI in newsroom operations as standard practice, ranking among the earliest nationwide to do so. Automated tools now handle social media content generation, editorial optimisation for the outlet's website, and newscast script writing, marking a shift from occasional use to routine editorial infrastructure powered by artificial intelligence in news production.
Ooredoo Palestine launches Moeen, an AI customer service chatbot
Ooredoo Palestine — Moeen (معين), Ooredoo Palestine's AI customer service chatbot, now handles more than 70% of customer questions without staff involvement. Reachable through WhatsApp or the company's site, the virtual assistant for customer queries manages tasks like checking balances, paying bills, activating services and updating accounts, forwarding trickier cases to human staff. Ministry of Telecommunications and Digital Economy officials heard about the rollout at the Palestine Digital Conference.
Circuito Líder launches Venezuela's first fully AI-run radio show
Circuito Líder 94.9 FM — Circuito Líder 94.9 FM in Caracas became Venezuela's first station to run AI-generated radio content without any human hosts, launching 'Vacílate Esto IA' on weekdays. The format clones the voices and personalities of its creators, systematising output through Perplexity and ChatGPT.
Mobicom brings AI-powered customer personalisation to Mongolia
Mobicom Corporation — AI-based customer personalisation has arrived in Mongolia's telecom sector via Explore, built by Mobicom Corporation with partner Circles. Usage patterns feed one-to-one promotions to curb subscriber loss across a market of 3.5 million people. Smaller operators increasingly use such AI-driven personalisation tools to cut churn.
Finnish media houses adopt AI widely across newsrooms
Suomen Lehdistö (Finnish Media Federation) — AI in newsrooms now touches nearly every desk across Finnish media, a survey revealed. Viestimedia's Renki raises editorial productivity by 20% through 25 built-in capabilities, and Alma Media runs close to 20 separate systems spanning headline writing and transcription. Roughly half of Yle's reporters lean on YleGPT weekly as their AI aide, whilst Bauer Media pipes radio bulletins through automated voices across 11 channels — AI adoption in media houses reshaping daily production.
Maxis launches Mia, a Gen AI concierge for business customers
Maxis — Roaming help, destination advice and custom suggestions reach Maxis's B2B accounts 24/7 via Mia (Maxis Intelligent Assistant), a generative AI concierge — an AI-powered virtual assistant on AWS's Amazon Bedrock. Reached through the Maxis Business Hub portal, it handles routine queries without human staff.
News Corp rolls out NewsGPT AI tool to Australian staff
News Corp Australia — NewsGPT now runs across News Corp Australia's editorial and business teams, blending OpenAI's ChatGPT, Google's Gemini and Anthropic's Claude into one enterprise generative AI tool for newsrooms. Journalists and staff use this AI-assisted journalism workflow to draft copy, condense lengthy files and speed everyday tasks. Access opened in March 2025, reaching every employee within days.
KDDI launches au Support AI Advisor with digital human and generative AI
KDDI — KDDI brings AI in customer service to its call centre with au Support AI Advisor, merging a 3D digital-human avatar and generative AI to read voice, text and image queries. Ponta-point questions launch first; full au service coverage follows by fiscal 2025's end. It joins existing automated customer support: voice recognition since 2023, generative AI chatbots since 2024.
Over half of Fiji media practitioners use AI in their work
Fiji media sector — Over 50 per cent of surveyed media workers in Fiji already use AI in journalism, relying on tools such as ChatGPT on the job, per ABC International Development's State of the Media: Fiji 2025 report. Editing, research and drafting social posts topped their listed uses, though many flagged worry about losing a human touch, showing cautious AI tools adoption among newsroom staff.
KBS launches AI broadcasting systems including AI anchor and AI animation
KBS — South Korea's KBS has proclaimed 2025 the launch year for its AI broadcasting push, weaving automated tools into news, animation and emergency alerts. A synthetic-voiced radio host now anchors bulletins on KBS Hanminjok Broadcasting, and a generative AI animation series draws on the classic horror drama 'Legend of the Hometown'. Since 2023 the broadcaster has run a CCTV network of roughly 12,000 cameras nationwide to catch earthquakes and floods automatically, a setup now broadened for AI-powered TV production so wildfires trigger the same automatic alerts. KBS has additionally drafted an ethics guideline steering how artificial intelligence gets used across its content.
Reshet 13 uses Kaltura AI TV Genie to produce news segments
Reshet 13 — Kaltura's AI TV Genie and Content Lab now compress Reshet 13's hour-long evening bulletin into brief, focused clips, an instance of AI video production in journalism handling footage indexing and themed reel assembly. The Israeli broadcaster's site draws 3.5 million unique visitors monthly. Reshet 13 joined over 50 organisations testing this automated news-clip generation software at its March 2025 launch.
Umniah launches AI call analysis service at MWC 2025
Umniah — Umniah launched an AI call analysis service with Globitel at Mobile World Congress. This AI-powered contact centre analytics tool scores agent performance and caller sentiment via tone detection, feeding dashboards for service centre monitoring.
Benin updates media ethics code with AI provisions
Conseil National du Patronat de la Presse et de l'Audiovisuel (CNPA) — Benin's media sector now follows a 33-article Code of Ethics covering AI in journalism, swapping out rules that had stood for 25 years. Reporters must check facts before publishing and resist disinformation, while new guidance points artificial intelligence in newsrooms toward safeguarding integrity and ethical conduct. A countrywide drafting effort, spanning the diaspora, shaped the update.
Tele2 deploys AI assistant Dzirkstele in its e-shop
Tele2 Latvija — Dzirkstele, an AI customer assistant, now handles shopper queries at Tele2 Latvija's online store, covering internet plans while drafting device descriptions unaided. Sentiment, language and context analysis power its replies. Tele2 calls this virtual assistant just the launch stage of a larger AI rollout.
Clip News deploys AI-powered radio and TV monitoring platform
Clip News — Clip News, a Cyprus media intelligence firm, runs an AI-powered radio and TV monitoring platform across 39 stations, 24/7: 15 in Cyprus, 24 in Greece. Built with Italian partner Digital Wave Form, it applies Automatic Speech Recognition above 90% accuracy for instant alerts and transcripts for marketing and communications staff, marking Greece's first use of automated broadcast transcription monitoring.
RTHK uses CPII AI media assistant for live Hong Kong budget speech broadcast
Radio Television Hong Kong (RTHK) — RTHK ran CPII's AI media assistant a second straight year for its Budget Speech broadcast, live-transcribing and translating the Financial Secretary's remarks in Cantonese, English and Mandarin. A new chatbot took audience questions while scored summarisation joined the rolling summaries carried over from before.
New York Times opens internal AI tools to newsroom staff
New York Times — Echo, a new summarisation system from The New York Times, condenses articles, briefings and interactives amid a wider rollout of generative AI tools newsroom-wide. Staff can also draw on GitHub Copilot, Vertex AI, NotebookLM and OpenAI's API for SEO headlines, social posts, edit suggestions and interview questions. This AI in journalism push keeps Echo in beta.
MTN Zambia deploys AI customer service assistant Call Natasha
MTN Zambia — MTN Zambia's Call Natasha, built with blackNgreen, automatically handles up to 83% of queries, cutting response times and costs, MTN says. This AI customer service tool answers financial tips, news and general questions in real time, an automated support tool covering everyday account queries in Zambia. The 83% figure is MTN's own, unverified.
Indosat deploys 14 AI use cases across its telecom operations
Indosat Ooredoo Hutchison — Indosat Ooredoo Hutchison's around 14 AI use cases lifted network prediction accuracy from 70-72% to 88%, saving approximately USD 25 million in six months. The Indonesian AI in telecom work, under the AI North Star strategy, covers churn reduction, network optimisation and customer experience. Indosat targets nearly 200 telecom AI use cases.
85% of researchers say AI has improved their efficiency
85% of researchers in a Wiley survey of 2,430 (August 2025) credit AI with better efficiency. Nearly three-quarters saw gains in both quantity and quality of work.
Code of Practice for Content Regulation with synthetic media and AI clause
Utilities Regulation and Competition Authority (URCA) — Bahamas broadcasting regulation now compels licensed operators to draft or update governance rules for artificial intelligence, synthetic media and deepfake tools. The Utilities Regulation and Competition Authority delivered this shift through a revised Code of Practice for Content Regulation (ECS 78/2024, 20 December 2024), weaving AI-generated content rules into broader service standards rather than issuing a standalone deepfake measure.
Ministry of Media and Saudi Data and Artificial Intelligence Authority (SDAIA) — Saudi Arabia's Ministry of Media and SDAIA opened the Artificial Intelligence Center for Media (AICOM), the Middle East's first such body, launched by the Minister of Media and the SDAIA President at the Saudi Media Forum. It tracks AI in media, forecasts coming applications of artificial intelligence in media for journalism, and backs the Kingdom's bid to lead the sector.
Reach's AI tool cuts breaking-news publishing to 90 seconds
Reach plc, the UK's largest commercial news publisher, uses Guten, an in-house AI tool that turns trusted news-wire copy into stories for its titles, which journalists review before publication. At WAN-IFRA's Newsroom Summit, chief digital publisher David Higgerson said Guten cut breaking-news publishing from nine minutes to 90 seconds and supported about a quarter of output.
Your essential monthly update on Applied AI, with Media, Telecom & Entertainment specially tracked
We research and keep track of applied AI globally. Media, Telecom & Entertainment's record gained 11 entries in October. Your next dispatch will open with Media, Telecom & Entertainment, then the most important news about how AI is being used, applied and regulated globally.
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