Your essential monthly update on Applied AI, with Hong Kong specially tracked.
Services 91.5% · Industry 6.2% of gross value added — World Bank, 2024
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The Digital Policy Office has 30 AI projects running across 13 government departments, and AI has halved the environmental impact assessment timeline.
Evidence of adoptionGovernment & Public SectorHong Kong1 Oct 2026
Upskill Hong Kong will run AI courses for clerical workers
Labour and Welfare Bureau — Upskill Hong Kong, formerly the Employees Retraining Board, will offer AI training for clerical workers and administrators, Secretary for Labour and Welfare Chris Sun said on 27 September 2026. A reskilling campaign for some 40,000 staff starts in the first half of 2027, with AI for All passing 200 courses by the first quarter of 2028.
DeploymentGovernment & Public SectorHong Kong17 Sep 2026
Hong Kong will build a HK$200 million AI City Brain for emergencies
Hong Kong SAR Government — Hong Kong's government will build an AI City Brain pooling big data from separate departments for AI emergency response and urban management. Phase one, priced at HK$200 million, is due by the first quarter of 2028; full maturity may take six to nine years. Chief Secretary Eric Chan, heading the task force, rules out crime detection as a use.
RegulationGovernment & Public SectorHong Kong16 Sep 2026
Hong Kong will create a Commissioner for AI post
Hong Kong SAR Government — Hong Kong's Government will create a Commissioner for AI post within the Digital Policy Office, the 2026 Policy Address says, turning Hong Kong AI policy support for bureaux on risk governance into a named job. The Chief Secretary for Administration will coordinate the new AI oversight role.
DeploymentGovernment & Public SectorHong Kong27 Aug 2026
Hong Kong DPO announces four AI projects to upgrade 1823 services
Digital Policy Office — Hong Kong's Digital Policy Office (DPO) is building an AI government hotline, launching four AI Efficacy Enhancement Projects for 1823 by end of 2026. LLMs and speech recognition power a Call Assistant drafting case summaries, an Email Extraction tool cutting data entry by 30%, priority sorting of department replies, and a district-level Dashboard. AI Agents get piloted across departments in Q4, widening automation into public-sector case handling.
DeploymentGovernment & Public SectorHong Kong20 Aug 2026
Hong Kong will approve nine in ten licence renewals by AI
Transport Department — The Transport Department said its Easy Licence Application Approval project will go live by the end of 2026 and automatically recognise, cross-check and verify the documents behind online vehicle licence renewals, pushing automatic approvals past 90 per cent and cutting processing from up to ten working days to one. The same AI vehicle licensing work is to cover the Northbound Travel for Hong Kong Vehicles and Southbound Travel for Guangdong Vehicles schemes, where the department is aiming at over 50 per cent of cross-boundary driving permit applications approved automatically and manual processing times about 20 per cent shorter. Automated licence approval is the largest of a set of AI projects the department set out that day.
DeploymentGovernment & Public SectorHong Kong17 Aug 2026
Hong Kong rolls out 30 AI projects across 13 government departments
Digital Policy Office — Hong Kong's Digital Policy Office has run 30 AI 'Efficacy Enhancement Projects' across 13 government departments since mid-2026, spanning complaint handling, environmental protection and hygiene, leisure and sports facilities, and transport and food-business licences. It credits AI in government services with up to 90% shorter waiting or processing times in some cases and some internal workflows cut from days to hours by the AI projects; no independent evaluation exists.
Evidence of impactGovernment & Public SectorHong Kong17 Aug 2026
AI halves Hong Kong's environmental impact assessment timeline
Environmental Protection Department — Hong Kong's Environmental Protection Department has used AI environmental impact assessment to cut the process from 36 to 48 months down to 15 to 24 months. The government says the saving spans environmental data collection and completing the assessment itself.
DeploymentGovernment & Public SectorHong Kong17 Sep 2025
Hong Kong to embed AI in 200 public service procedures by 2027
Hong Kong Government — John Lee's 2025 Policy Address pledges AI in public service delivery across 200 procedures in Hong Kong by end-2027, with 100 converted within 2026. Licence approvals, customer service and data analysis are targeted, coordinated by a new AI Efficacy Enhancement Team through AI-driven administrative processes.
Evidence of adoptionGovernment & Public SectorHong Kong8 May 2025
80% of Hong Kong organisations use AI, PCPD compliance check finds
Office of the Privacy Commissioner for Personal Data (PCPD) — Hong Kong's Privacy Commissioner for Personal Data checked 60 organisations, finding AI adoption in Hong Kong businesses at 80%, up 5% on 2024. Over half, 54%, ran three-plus AI systems in daily operations, mainly client support, marketing and back-office tasks. No Personal Data Ordinance breaches turned up.
RegulationGovernment & Public SectorHong Kong15 Apr 2025
Hong Kong issues generative AI technical and application guideline
Digital Policy Office — A move on Hong Kong AI regulation arrived 15 April 2025: the Digital Policy Office issued the Hong Kong Generative Artificial Intelligence Technical & Application Guideline for developers, vendors and users. It draws deployment limits, flags pitfalls like data leakage, model bias and system errors, and sets principles to manage them. Non-binding, it serves as a template for responsible AI adoption in Hong Kong.
RegulationGovernment & Public SectorHong Kong31 Mar 2025
Checklist on Guidelines for the Use of Generative AI by Employees
Office of the Privacy Commissioner for Personal Data — The Office of the Privacy Commissioner for Personal Data issued the Checklist on Guidelines for the Use of Generative AI by Employees, Hong Kong AI policy helping organisations draft staff rules under the Personal Data (Privacy) Ordinance. Workplace AI governance topics are permitted scope, data security, lawful and ethical use, personal data privacy and breach penalties.
RegulationGovernment & Public SectorHong Kong31 Mar 2025
Hong Kong privacy watchdog issues generative AI checklist for employers
Office of the Privacy Commissioner for Personal Data (PCPD) — Hong Kong's PCPD released a generative AI checklist for employers: the Checklist on Guidelines for the Use of Generative AI by Employees. It helps firms set internal rules on lawful staff use of these tools under the Personal Data (Privacy) Ordinance, spanning data protection, security and penalties. This AI use policy for employees came with a new AI Security Hotline.
DeploymentGovernment & Public SectorHong Kong2025-03
EMSD launches Engentica AI agent for government building management
Electrical and Mechanical Services Department (EMSD) — Fault fixes sped up 40%, paperwork dropped 30% and power use fell roughly 10% at five Hong Kong government sites piloting Engentica, an AI agent for building management built by the Electrical and Mechanical Services Department (EMSD). Engineers use it to spot faults, plan maintenance and cut energy waste, pulling from EMSD's live operational data, service logs and technical manuals. The tool exemplifies AI-driven facilities management by linking directly into E&M infrastructure records rather than working as a separate add-on.
RegulationGovernment & Public SectorHong Kong2024-07
Guidelines on the Use of Generative Artificial Intelligence for court personnel
Hong Kong Judiciary — Hong Kong's Judiciary introduced its first policy on generative AI in courts, covering judges and support staff. It sets broad principles for AI use by judicial officers in judicial and administrative work, framed around guidance from other jurisdictions and the government's Ethical AI Framework.
RegulationGovernment & Public SectorHong Kong11 Jun 2024
Artificial Intelligence: Model Personal Data Protection Framework
Office of the Privacy Commissioner for Personal Data — Hong Kong's Office of the Privacy Commissioner for Personal Data published the Artificial Intelligence: Model Personal Data Protection Framework on 11 June 2024, giving organisations recommendations for AI data protection compliance under the Personal Data (Privacy) Ordinance. It sets out four areas: AI strategy and governance, risk assessment with human oversight, system customisation and management, and stakeholder communication. The guidance targets procurement, implementation and use of AI systems while safeguarding personal data protection in AI systems.
RegulationGovernment & Public SectorHong Kong1 Jan 2021
Ethical Artificial Intelligence Framework
Digital Policy Office — The Digital Policy Office's Ethical AI Framework, anchoring Hong Kong AI policy, steers government bureaux and departments to design and deploy ethical AI and big data analytics IT projects. Revised August 2023 and December 2025 for generative AI, this ethical AI guidance bundles guiding principles, leading practices and an AI assessment template.
The Monetary Authority has selected 36 AI cases for supervised trials in finance.
RegulationFinance & InsuranceHong Kong15 Oct 2026
HKMA launches ART framework for responsible AI adoption in banking
Hong Kong Monetary Authority — The Hong Kong Monetary Authority (HKMA) has handed lenders the ART Framework for AI adoption in banking, built on accountability, resilience and trust. Matching Supervisory Guidance for Responsible Adoption of Artificial Intelligence draws on the Generative AI Sandbox's second cohort. Banks deploying AI tools now answer to those three pillars.
Prudential Hong Kong gives every consultant an AI underwriter
Prudential Hong Kong — Prudential Hong Kong has given every financial consultant AI Underwriter, built with Alibaba Cloud, cutting preliminary AI insurance underwriting checks from several days to minutes. Prudential reports accuracy above 95% and hallucination rates under 2%. Human underwriters keep the final decision; the automated triage supports rather than replaces them.
Prudential Hong Kong launches AI Underwriter for insurance sales
Prudential Hong Kong — Prudential Hong Kong's AI Underwriter, built with Alibaba Cloud, is now fully live, bringing AI insurance underwriting to financial consultants at the point of sale. A chatbot returns initial guidance in minutes, not days, using customers' financial, medical, occupational and residential details. Human underwriters keep final say on automated underwriting advice.
Hong Kong regulators select 36 AI cases for supervised finance trials
Hong Kong Monetary Authority — The Hong Kong Monetary Authority, the Securities and Futures Commission, the Insurance Authority and the Mandatory Provident Fund Schemes Authority, with Hong Kong Cyberport, have picked 36 use cases from nearly 100 proposals for the first GenA.I. Sandbox++ cohort. 30 financial institutions and 27 technology partners take part, including Ant Bank (Hong Kong), WeChat Pay Hong Kong and Hang Seng Bank, focusing on agentic AI in finance for customer interactions, insurance claims, payments and onboarding, and on AI giving dynamic oversight of other AI applications' actions.
Bupa Hong Kong deploys Cognizant AI platform to transform health claims processing
Bupa Hong Kong — Faster claims turnaround, stronger fraud checks and smoother regulatory compliance are the targets of a fresh five-year Business-Process-as-a-Service pact between Cognizant and Bupa Hong Kong, built around AI in health insurance claims processing. AI-driven claims automation sits at the core of the arrangement, Cognizant's first such BPaaS launch in the region, meant also to lift customer satisfaction.
Fubon Bank becomes Hong Kong's first retail bank to adopt Moody's GenAI for credit
Fubon Bank (Hong Kong) — Hong Kong retail banking sees its first generative AI credit origination tool as Fubon Bank (Hong Kong) rolls out Moody's Automated Credit Memo for corporate lending. The system builds credit memos automatically, cutting the time spent gathering and reviewing data before origination decisions. Fubon is named as the first such lender in the territory to deploy this kind of AI-driven credit memo automation.
Circular to licensed corporations on use of generative AI language models
Securities and Futures Commission — Hong Kong's Securities and Futures Commission (SFC) now holds licensed corporations to conduct standards for generative AI language models used in regulated activities. Senior leadership must answer for outcomes, oversee model risk, and guard against cyber and data threats. Scope covers any firm offering AI-driven services tied to regulated business, effective immediately.
Policy Statement on Responsible Application of AI in the Financial Market
Financial Services and the Treasury Bureau — Hong Kong's Government set out an open, prudent stance on AI in financial market activity through its Policy Statement on Responsible Application of Artificial Intelligence in the Financial Market. Financial institutions must balance innovation against risk management, adopting a risk-based AI governance strategy for financial institutions.
Consumer Protection in respect of Use of Generative Artificial Intelligence
Hong Kong Monetary Authority — Hong Kong Monetary Authority guiding principles now cover generative AI in banking, setting GenAI consumer protection safeguards for authorised institutions in customer-facing tools. The principles build on the 2019 BDAI framework, requiring embedded safeguards before deployment. This extends existing Hong Kong Artificial Intelligence Use oversight rather than a separate regime.
DeploymentHealthcare & Life SciencesHong Kong29 Oct 2025
Queen Mary Hospital chest pain centre to use AI in ECG triage
Queen Mary Hospital — Dr Carmen Chan says Queen Mary Hospital will widen chest pain services on 29 October 2025, folding AI ECG triage into heart attack care to speed diagnosis. Her team's model sorts arrivals by low, moderate or high risk, and the highest-risk group gets routed straight to the on-call cardiologist. Since opening, the centre has already managed 1,400 acute cases in electrocardiography-based patient assessment.
DeploymentHealthcare & Life SciencesHong Kong20 Feb 2025
Six Hong Kong public hospitals to trial generative AI for medical reports
Hospital Authority — Six Hong Kong hospitals will pilot generative AI medical reports under a Hospital Authority scheme unveiled 20 February 2025: Princess Margaret, Caritas Medical Centre, United Christian, Tseung Kwan O, Queen Elizabeth and Tin Shui Wai. Chief Executive Tony Ko Pat-sing called it a self-built AI-assisted clinical documentation tool, aimed at letting clinicians pull up case files faster and generate first-draft write-ups automatically. Staff physicians must still confirm and sign off on every output before it becomes official.
RegulationHealthcare & Life SciencesHong Kong3 Jan 2024
Technical Reference for Artificial Intelligence Medical Devices TR-008
Department of Health, Medical Device Division — Hong Kong regulators set new evaluation rules for artificial intelligence tools used in diagnostic and treatment equipment under Technical Reference TR-008, effective from 3 January 2024. The Department of Health's Medical Device Division published the standard, which spells out listing criteria for AI medical devices within the Medical Device Administrative Control System. Machine learning-based products now face defined technical benchmarks for approval, marking a shift toward structured oversight of AI in healthcare technology.
Hong Kong police roll out NSmarties AI learning platform to schools
Hong Kong Police Force — The Hong Kong Police Force and Hong Kong Qianfan Technology have put the Education Bureau-backed NSmarties AI Interactive Platform in schools. The AI national security education tool uses real-time generative AI for storybooks, short videos and quizzes. Some 700 teachers and students attended the security lessons' launch at Precious Blood Primary School (South Horizons).
HKUST gives students and staff access to Hong Kong's first homegrown AI model
Hong Kong University of Science and Technology (HKUST) — HKGAI V1, Hong Kong's first homegrown large language model, is free for HKUST staff and students, reflecting growing AI adoption in higher education and AI use in universities. Built on DeepSeek and tuned for Cantonese, Putonghua and English, it joins 10-plus tools on the GenAI Platform, including GPT-4, DALL-E and DeepSeek-R1, with faculty training via the Center for Education Innovation.
DeploymentLegal & Professional ServicesHong Kong13 Jul 2026
JSM law firm deploys Microsoft Copilot AI agents for legal work
Johnson Stokes & Master — Johnson Stokes & Master runs internal AI agents on Microsoft Copilot under a governance-first structure, applying AI in legal services at the Hong Kong firm. Its Employment Legal Advice Copilot Agent handles high-volume employment advisory work, sorting matter context, flagging key issues, drafting first-pass output. Lawyers approve everything before clients see it, keeping Copilot-based legal document drafting under human sign-off.
RegulationLegal & Professional ServicesHong Kong14 Apr 2026
Hong Kong Judiciary drafts generative AI guidelines for lawyers and court users
Judiciary of the Hong Kong SAR — Hong Kong's Judiciary is writing generative AI guidelines for legal practitioners and for court users, and told the Legislative Council that consultation with the profession follows later in 2026. The planned rules build on July 2024 guidance letting judges, judicial officers plus support staff use such tools carefully, and exploration of adjudicative and back-office uses goes on.
DeploymentMarketing & CreativeHong Kong23 Dec 2025
JCDecaux completes AI audience measurement pilot for MTR advertising
JCDecaux Transport — SmartRetail's computer vision now tracks how riders move past ads in Hong Kong's transit network, part of a completed JCDecaux Transport trial at Tsim Sha Tsui Station. The system logged crowd flow, directional patterns, rider demographics and ad-screen attention, marking what JCDecaux calls Asia's first AI audience measurement effort in metro advertising. Ipsos verified the outcomes independently, underpinning this AI-driven ad analytics test.
DeploymentMarketing & CreativeHong Kong23 Oct 2025
HKTB launches first AI-powered campaign for Wine & Dine Festival
Hong Kong Tourism Board — Hong Kong Tourism Board debuted its first AI-driven travel marketing push for the 2025 Hong Kong Wine & Dine Festival, built with dentsu Hong Kong and StackAdapt. It targets high-intent travellers via AI-generated insights, retargeting them on Agoda, Expedia Group, Skyscanner and Tripadvisor.
DeploymentMedia, Telecom & EntertainmentHong Kong13 Aug 2025
TVB premieres Hong Kong's first AI-generated short drama series
TVB — TVB became the first Hong Kong broadcaster to stream an AI-generated short drama, "You Are The Only One In My Heart", on myTV SUPER and TVB Plus from 15 September 2025. Episodes stay under two minutes, made with AI video tools, extending TVB's earlier AI beauty pageant.
DeploymentMedia, Telecom & EntertainmentHong Kong26 Feb 2025
RTHK uses CPII AI media assistant for live Hong Kong budget speech broadcast
Radio Television Hong Kong (RTHK) — RTHK ran CPII's AI media assistant a second straight year for its Budget Speech broadcast, live-transcribing and translating the Financial Secretary's remarks in Cantonese, English and Mandarin. A new chatbot took audience questions while scored summarisation joined the rolling summaries carried over from before.
AI fragrance system KAORIUM debuts in Hong Kong at @cosme store
SCENTMATIC — Tsim Sha Tsui's new @cosme HONG KONG flagship, the brand's first shop outside Japan, now runs SCENTMATIC's AI fragrance system KAORIUM. It performs AI scent matching, turning fragrance into a 16-word Scent Index for description-based browsing. Choices sync to the @cosme app across online and in-store visits.
Maxim's Group deploys AI agents to unify customer data across restaurant brands
Maxim's Group — Maxim's Group has turned to AI customer data unification to merge fragmented records across its Hong Kong restaurant portfolio, which spans quick-service outlets to upscale dining rooms. Staff without technical backgrounds now query an agent built on Microsoft Copilot Studio using everyday language to pull tailored reports, while a second agent trawls thousands of files for marketing campaign details. Both feed into single customer profiles covering every visit occasion, an early instance of AI-driven unification of customer data reshaping how the group reads its dining network.
DeploymentTransport & LogisticsHong Kong4 Aug 2025
SynCab and HKU roll out Hong Kong's first AI-powered taxi dispatch system
SynCab (Chung Shing Taxi Ltd.) — Hong Kong's first AI-powered taxi dispatch system is now running, a joint venture between Chung Shing Taxi Ltd's SynCab fleet and the University of Hong Kong. Branded the Smart Dispatch Decision System, it pairs riders with cars by crunching live congestion levels, weather patterns and EV charge status. Drivers logged into this AI cab dispatch system cannot decline whatever booking gets pushed to them.
DeploymentTransport & LogisticsHong Kong2 Aug 2025
MTR deploys AI systems for train deployment and crowd control in Hong Kong
MTR Corporation — MTR Corporation runs two AI-powered systems handling train deployment and AI crowd control at major Kai Tak Sports Park events, and they are already dispersing passengers. A ridership prediction model built with Hong Kong University of Science and Technology on billions of MTR and government data sets joins an intelligent crowd diversion system.
Evidence of adoptionBusiness OperationsHong Kong23 Oct 2025
88% of Hong Kong employees use AI tools, HKPC survey finds
Hong Kong Productivity Council (HKPC) — Hong Kong Productivity Council's AI Readiness in Workplace Survey 2025, drawn from around 800 local companies, found that workplace AI adoption already reaches 88% of staff for daily tasks such as customer service, data analysis and marketing. A further 92% of organisations intend to build AI into formal workflows, with 24% targeting full rollout within a year, yet only 45% currently operate official AI platforms. Talent shortages and data privacy concerns remain the biggest barriers, and 54% still lack a complete AI governance framework, showing AI adoption in the workplace has outpaced structured oversight.
Evidence of adoptionTechnology & SoftwareHong Kong2 Jun 2026
94% of Hong Kong organisations use AI tools, survey finds
HKIRC — A poll of 800 organisations by Hong Kong Internet Registration Corporation found 94% had adopted AI tools at work, reflecting widespread AI adoption in Hong Kong businesses. Yet 63% had no formal policy covering workplace AI tools and 68% skipped staff training on the technology. Unauthorised AI tools were in use by staff at nearly half the firms surveyed, without company approval.
Your essential monthly update on Applied AI, with Hong Kong specially tracked
We research and keep track of applied AI globally. Hong Kong's record gained 3 entries in October. Your next dispatch will open with Hong Kong, then the most important news about how AI is being used, applied and regulated globally.
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Method and sources
Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 4731 entries across 249 countries.
Hong Kong1 Oct 2026
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