Hong Kong DPO announces four AI projects to upgrade 1823 services
Digital Policy Office — Hong Kong's Digital Policy Office (DPO) is building an AI government hotline, launching four AI Efficacy Enhancement Projects for 1823 by end of 2026. LLMs and speech recognition power a Call Assistant drafting case summaries, an Email Extraction tool cutting data entry by 30%, priority sorting of department replies, and a district-level Dashboard. AI Agents get piloted across departments in Q4, widening automation into public-sector case handling.


