30 entries on the record in retail & consumer — 30 deployments. Each one is traced to a named source and dated. Maintained continuously by the Industrial Research Unit; the record was last updated 14 Sep 2026.
Carrefour Belgium — Two Waterloo sites, a hypermarket and a franchised Carrefour Market, mark Carrefour Belgium's rollout of AI shopping trolleys. Smart carts for grocery shopping, built from Instacart's Caper Cart, detect products on contact and weigh loose produce automatically.
Allegro — Allegro has made a voice AI agent, built with ElevenLabs, the first point of contact on its Allegro Delivery hotline after a testing period. The agent answers questions on parcel collection and delivery status, and hands more complex cases to a hotline employee.
Seznam.cz — Seznam has switched on AI agent shopping across Zboží.cz, its Czech price-comparison platform, as a pilot. A signed-in shopper's agent completes the purchase, cutting checkout to two clicks and skipping manual delivery entry. Compatible retailers are joining gradually, and Seznam plans to extend this automated buying feature sitewide.
Åland Islands1 Sep 2026Högskolan på Åland — Högskolan på Åland's Light in the Dark project has produced Tourism Business Idea Generator, an AI for tourism businesses tool with a €20,000 budget. Small and medium operators around the Baltic Sea can use it for custom low-season products and marketing content, no prompt engineering required. The AI tourism idea tool targets quiet-season gaps with tailored suggestions over generic templates.
Best Buy — Best Buy launched 'Ask Blue', a conversational AI assistant drawing on product details, reviews, availability and pricing, helping shoppers compare items, check compatibility and answer questions, and routing them to self-service or live support. Incoming chief executive Jason Bonfig announced the phased rollout, without technology or adoption figures.
Sainsbury's — Sainsbury's says it will extend Facewatch facial-recognition technology for loss prevention to about 200 stores in 2026, following a false shoplifting accusation against a customer. The retailer put the incident down to human error, not the technology, and says the system is 99.98% accurate, with a trained manager reviewing every match.
Dollar General — Dollar General has deployed RELEX Solutions' AI platform for replenishment, allocation and demand forecasting across 21,000-plus stores and 34 distribution centres, uniting forecasting and replenishment in one system. Jeff Vaughan, the retailer's SVP of global inventory management, said it gives teams more visibility across the network.
Marks & Spencer — Marks & Spencer has put CattleEye's AI welfare monitoring on all 46 farms in its dairy milk pool, with cameras and video analytics scoring each cow's feeding, lying time, mobility and body condition into a 'cow comfort score'. M&S claims a retail first on dairy farms; earlier trials prompted new bedding, feeding schedules and cubicle designs.
The Home Depot — Home Depot's Magic Apron AI assistant is now live in all 2,000-plus US stores with localised store knowledge, helping customers and associates find products, get answers on specific items and plan projects in the aisles. Shoppers reach it via the Home Depot app or an in-store QR code and can type, dictate, upload photos or use their preferred language. The retailer says it already fields millions of questions a month.
Lotte Department Store — Lotte Department Store's in-house 'Brand AI' analyses more than 4,000 brands for AI merchandising strategy and emerging-brand scouting, the company says. Launched in late July 2026, it processes the data buyers need into visuals, with a natural-language chatbot due in the second half of 2026.
Carrefour Belgium — Carrefour Belgium has launched an AI shopping assistant inside ChatGPT, built with Mealz.ai, that places grocery orders, checks stock and draws up shopping lists. It proposes priced meal plans, remembers dietary preferences and connects to the Carrefour Bonus Card, with home delivery or in-store pickup, following Carrefour France's earlier launch.
Canadian Tire — Canadian Tire is giving corporate staff Microsoft 365 Copilot alongside AI pricing and retail-intelligence tools. Its DaiVID platform sets prices and promotions, while MOSaiC, built with Microsoft on Azure, had found over 1,000 customer 'life occasions' and 180,000 demand signals by the first quarter of 2026. Staff numbers were not disclosed.
Rotana — Rotana has introduced H2O Hospitality's AI hotel check-in at 15 Rotana-branded Abu Dhabi properties, 4,240 rooms across Rotana Hotels & Resorts, Arjaan and Centro. Guests send passport details and a face photo over WhatsApp a day or two ahead, and facial recognition confirms them at the front desk. Both firms are discussing expansion outside Abu Dhabi.
AllSaints — AllSaints has taken a Klaviyo-based customer engagement platform live worldwide, using AI to tailor content and open new customer channels. The retailer calls the platform the first project of its new engineering team at its Global Capability Centre in India. No store, country or customer figures were given.
Just Eat Takeaway.com — Just Eat Takeaway.com has taken its AI voice assistant Europe-wide after UK and German launches, letting customers search restaurants, grocers and shops by speech on iOS and Android. Early UK company data show users finding things about 40% faster than with text-only AI and 30% likelier to choose a recommended dish or restaurant; no independent evaluation exists.
Kroger — Kroger now runs 500 Simbe 'Tally' shelf-scanning robots across its stores, the 500th going live at its Smith's Marketplace banner, Simbe says. The autonomous robots patrol aisles checking on-shelf availability, price accuracy and inventory; Kroger has published no figures for its fleet.
Morrisons — Morrisons has begun putting Everseen's 'Evercheck' computer-vision system on self-checkouts in up to 200 stores, where real-time image recognition spots possibly mis-scanned items and prompts customers to correct them. The retailer says it checks transactions rather than people, with no facial recognition, and aims to keep queues moving and cut staff interventions.
Asda — Asda has extended Auror's AI retail-crime intelligence platform to every store after a 10-week pilot in 30 London stores. Asda's own pilot figures, not independently evaluated, show over £100,000 of goods recovered, incident reporting cut from about 25 minutes to under five and crime-prevention rates up 55%. Chief operating officer David Lepley said staff now report incidents and identify repeat offenders faster.
Rohlik Group — Rohlik bills the new offering as among Europe's earliest AI shopping apps living inside ChatGPT. Ordinary conversation covers finding goods, turning up recipes, assembling or revising a basket, and steering a whole order to completion. Rohlik's in-house Model Context Protocol server enables the hookup and reaches others, alongside Maia, the grocer's own conversational shopping tool; no user or order counts are given.
Swisscom — Swisscom is piloting an AI system named KIRA that analyses customer conversations in three Swiss retail branches, located in Bern, Aarau and Lausanne, as part of a broader push toward AI in retail customer service. Motion sensors monitor shopper movement while microphones capture sales discussions with customer consent, and anonymised transcripts are then reviewed through AI-driven retail analytics to surface what shoppers are actually seeking. The trial is scheduled to last two to three months, and if it proves effective, Swisscom intends to roll KIRA out to 10 to 15 branches by the end of the year.
Tourism Development Department — The Tourism Development Department and Dynamik Technologies have switched on Nakhoda, a booking hub whose AI trip planner drafts a tailored route around a holidaymaker's likes and wallet. Operators use the same website to post services, build packages and collect money without cash. Nakhoda arrives before Visit Brunei Year 2027, handing tourists AI itinerary planning early.
Mironet — Mironet, a Czech retailer, now leans on five home-grown AI agents in e-commerce — DÉDAL, ATLAS, IRIS, FÉNIX and ARGOS — covering code, analytics, mail, freight and security. Work once eating a whole shift of hand-built exports and spreadsheet formulas now wraps up daily. Mironet reckons the agentic automation platform worth up to 19 million crowns yearly, equal to 20 percent of wage costs and to 24 posts, contractors included.
Anguilla27 May 2026Anguilla Tourist Board — The Anguilla Tourist Board has put an AI concierge for tourism into visitors' hands with the 27 May 2026 launch of its Xcape destination app, part of its "Taste, Feel, Live" summer campaign. The concierge weighs weather, safety concerns and user ratings, flagging unsuitable sea conditions or tides and suggesting safer options, alongside GPS routes, nearby beaches and sights, and where to eat. Wilson Jno Baptiste and Gavin Jean built the platform; Destination Experience Manager Keri Rogers said the idea came from wanting to help visitors find their way, and anyone can download it at no cost from the App Store and Google Play.
Rohlik Group — Rohlik Group has wired card payments straight into Maia, making AI grocery shopping one unbroken flow: pick items, check out, approve the charge on a saved card, never quitting the thread. Maia also takes spoken orders via Siri and Google Assistant, plus product hunts, recipes, lists and complaints. An MCP server lets ChatGPT and Claude plug in behind secured OAuth verification; the voice commerce assistant operates wherever Rohlik claims a Net Promoter Score beyond 90.
Woolworths Group — Woolworths has made its Olive tool an agentic AI assistant for all roughly 200,000 group staff, live a week before an executive described it at a conference. Combining search and chat, it adds requested items to carts, suggests recipes from meal photos and offers cheaper or organic swaps, while in-house 'agentic judges' vet answers for accuracy and compliance first.
Guatemala14 Apr 2026CEMACO — Guatemalan hardware, home and decoration chain CEMACO has launched MACO, an AI shopping assistant that helps customers choose purchases. Shoppers reach the virtual adviser through in-store digital kiosks, WhatsApp or the chain's website.
Metro Slovakia — Metro Slovakia runs an autonomous store retail site in Mlynky, part of the Môj obchod partner network, staffed by day and switched to unattended AI-run operation once employees leave. Computer-vision cameras log every item taken from shelves, giving shoppers 24/7 access without a cashier on duty. Staff return each morning, so the shop is only self-operating outside normal opening hours.
Loblaw Companies — Loblaw has put a PC Express app inside ChatGPT, letting Canadians order groceries and plan meals with their local store by chat. OpenAI models already run behind its own tools, including Robin, an AI assistant for store owners and managers, and agentic supply-chain systems for inventory accuracy and logistics. Corporate staff will get ChatGPT Enterprise.
Pyramid Continental Hotel — A humanoid figure named Ayen now greets diners at Pyramid Continental Hotel in Juba, marking South Sudan's first AI robot waitress hospitality installation. She wanders the dining floor, converses with patrons, and reinforces food and beverage staff, sharpening the overall guest experience — billed as the nation's debut humanoid service robot hotel case.
Allegro — Allegro has opened its AI selling assistant to every marketplace partner after positive early feedback, and made its shopper-facing AI Assistant fully available in the Allegro app after well-received tests. The Polish marketplace, with over 80 million products from more than 150,000 sellers, announced both with its first-quarter 2026 results. It runs close to 100 AI projects and aims for AI to underpin about 40% of its technology portfolio by year-end.
Belgium
Poland
Czechia
United States
United Kingdom
South Korea
Canada
United Arab Emirates
Netherlands
Switzerland
Brunei
Australia
Slovakia
South Sudan