Industrial Research Unit · Straits Institute for Applied AI
Applied AI in Canada
Canada's AI sits in its banks and its city halls — the first enterprise-wide agentic workspace in Canadian banking, 17,000 Calgary intersections scored for pedestrian risk — under the second phase of the Pan-Canadian AI Strategy.
AI readiness
0.71
Rank 20 of 171 — IMF AI Preparedness Index
On the record
55
entries across 12 industries
National programme
2022
Pan-Canadian Artificial Intelligence Strategy, second phase — C$443m
National programme
Pan-Canadian Artificial Intelligence Strategy, second phase
Announced 2022, C$443m. Its pillars are commercialisation, research and talent, standards.
Services 64.1% · Industry 27.4% · Agriculture 1.9% of gross value added — World Bank, 2022
Kind
Role
55 entries
Government & Public Sector
17
Calgary has scored 17,000 intersections for pedestrian risk, and Toronto police have put AI plate readers across the force.
Evidence of adoptionGovernment & Public SectorCanada9 Sep 2026
Canada launches $13 million AI literacy drive for students and teachers
Government of Canada — The Government of Canada has begun a $13 million National AI Literacy Initiative with the Alberta Machine Intelligence Institute (Amii), aiming at as many as one million post-secondary students and 50,000-plus educators from kindergarten to Grade 12, Minister of Artificial Intelligence and Digital Innovation Evan Solomon announced. Institutions may sign up from 21 September, when an educators' course opens its first chapter; a version for all Canadians comes later this year.
DeploymentGovernment & Public SectorCanada31 Aug 2026
Toronto police put AI plate readers across the force
Toronto Police Service — Toronto Police Service has deployed AI-powered cameras that read licence plates plus vehicle makes and models, which the service rates highly effective against crime. The system logs where and when vehicles are spotted and raises alerts officers can act on. Privacy researchers warn of possible misuse and mass surveillance while automatic plate recognition spreads through Canadian forces.
DeploymentGovernment & Public SectorCanada28 Aug 2026
Calgary scores 17,000 intersections with AI to rank pedestrian risk
City of Calgary — The City of Calgary has used an AI platform to score over 17,000 intersections lacking signals or flashing beacons from zero to 100 for pedestrian risk, publishing the 50 riskiest. All scored 93 or more, led by Martindale Boulevard and Martindale Gate N.E. (99.02). Staff recommend kerb extensions, rapid flashing beacons and similar fixes at 26 of them, costing roughly $6 million, with design in 2027 if council approves funding in November's budget talks. Ward 5 councillor Raj Dhaliwal backs data-driven decisions but wants the model's reasoning explained; last year 15 people died on Calgary streets.
DeploymentGovernment & Public SectorCanada7 Jul 2026
Alberta turns AI agents on 466 million lines of government code
Government of Alberta — Alberta's Ministry of Technology and Innovation has built and deployed AI agents on Anthropic's Claude models to review more than 466 million lines of government code, after 18 months of tool-building. The review gave the province its first full picture of system health, and it plans to use the agents to replace 185 ageing systems with 16 applications it fully owns. Its 21 technical papers are open for other governments to reuse.
DeploymentGovernment & Public SectorCanada17 Jun 2026
Toronto to add an AI chatbot to its redesigned 311 site
City of Toronto — The City of Toronto says it will launch its own AI chatbot for general public enquiries on its 311 site, leaving phone agents for harder issues. Part of a redesigned 311 website due by the end of 2026, it could explain how to file a request or how long a pothole repair takes. The city says 311 gets 1.5 million calls a year, about 60 per cent general enquiries.
Evidence of impactGovernment & Public SectorCanada12 May 2026
12,000 Ontario civil servants used unapproved AI websites
Office of the Auditor General of Ontario — About 12,000 Ontario Public Service employees browsed close to 400 GenAI-related sites across five months, an audit by Ontario's Auditor General discovered, drawing on Microsoft Defender logs to reveal shadow AI in government spreading through Canada. Microsoft Copilot Chat alone holds security approval for OPS work, yet captured only six percent of that browsing — a clear sign of unapproved AI websites in daily use. Auditor Shelley Spence's review also pointed to persistent holes in the province's wider artificial intelligence strategy.
DeploymentGovernment & Public SectorCanada6 Apr 2026
RCMP pilots Axon AI to draft police reports from body camera audio
Royal Canadian Mounted Police — Eight British Columbia detachments plus two more in Alberta are piloting AI police report writing for the RCMP, feeding body-worn camera sound into Axon's Draft One to generate draft incident reports automatically. A $200,000 ceiling covers the 12-month trial, though human review stays compulsory — each AI-assisted incident report needs at least 10% altered by an officer before approval. The system draws on audio alone, excluding video or facial-recognition data entirely.
Federal Court of Appeal gives registry staff an AI assistant
Federal Court of Appeal — Canada's Federal Court of Appeal built Amicus, an AI assistant for court registry staff answering procedural and operational questions. It draws sourced, verified material from a central database, so matching queries yield matching answers rather than results that vary by employee. Feedback has been strongly favourable; the goal is consistent, national service quality for internal teams and external litigants alike, functioning as a broader AI registry assistant.
Burlington opens AI plan checking to building permit applicants
City of Burlington — eCheck lets applicants for a Burlington building permit pre-test designs free before formal submission. The Canadian City's AI building permit review tool checks proposals against zoning bylaws and the Ontario Building Code, covering ceiling heights and room sizes plus fire protection, setbacks, height, floor ratios, landscaping and parking. Mayor Marianne Meed Ward said Burlington is first in Canada to apply automated building code assessment pre-submission, ahead of other municipalities on early compliance checks.
DeploymentGovernment & Public SectorCanada19 Dec 2025
Windsor approves AI chatbot pilot for provincial offences
City of Windsor — Windsor's Provincial Offences Administration office will launch a voice-enabled AI chatbot for municipal government, answering resident calls over a six-month trial. Officials forecast it absorbing about 30 per cent of clerks' duties, with its $57,600 yearly cost offset in 10 months via staffing savings from this virtual assistant deployment.
RegulationGovernment & Public SectorCanada19 Dec 2025
Quebec publishes AI framework for all public bodies
Government of Quebec — Quebec's Government has ended a March 2025 ban on public bodies using AI virtual assistants, alongside two new papers on AI regulation public sector rules. One directive sets requirements for generative AI governance, risk management and data protection; a second updates guiding principles for trustworthy use. Together they frame how artificial intelligence deployment should proceed across every provincial public body.
RegulationGovernment & Public SectorCanada28 Nov 2025
Canada launches first public register of AI uses in federal government
Government of Canada — Canada's Treasury Board President Shafqat Ali unveiled a first-of-its-kind AI Register, giving Canadians AI transparency in government over how federal agencies use artificial intelligence. Hundreds of entries span automated decision tools and machine-generated policy drafting, letting residents track where departments test or deploy these systems. The launch delivers on a pledge inside the federal AI Strategy for the Public Service 2025-2027, promoting broader visibility into government AI deployment nationwide.
DeploymentGovernment & Public SectorCanada14 Nov 2025
Ontario gives 15,000 civil servants Microsoft Copilot in AI rollout
Government of Ontario — Over 15,000 Ontario civil servants use Microsoft Copilot weekly, Canada's largest known AI rollout in government, per internal figures. Common uses include tracking coverage and writing releases, while several hundred workers get deeper access through an advanced tier. It marks a growing embrace of generative AI in the public sector.
DeploymentGovernment & Public SectorCanada30 Sep 2025
Canada pilots GCtranslate AI tool in six federal departments
Government of Canada — Six federal agencies, PSPC, the Privy Council Office, Finance Canada and the RCMP among them, are testing GCtranslate, an AI translation in government pilot from Canada's Translation Bureau. Officials envision expanding the system across the entire public service eventually. Trained linguists assessed the AI translation tool for government use beforehand, after it handled more than 60 million words in prior trials.
RegulationGovernment & Public SectorCanada29 Sep 2025
Federal Court of Canada publishes AI principles barring automated rulings
Federal Court of Canada — Canada's Federal Court will withhold automated decision-making tools from judgments until public consultation occurs, per Interim Principles and Guidelines steering judicial AI governance, which covers automated tools in court rulings. Staff may still tap such systems for translation and clerical duties, so long as humans verify every output.
Evidence of adoptionGovernment & Public SectorCanada18 Sep 2025
Half of Canadian public servants using AI rely on public tools, survey finds
KPMG in Canada — AI adoption in government stays low across Canada: KPMG in Canada polled 349 Canadian public servants, finding just 22 per cent of public sector bodies have formally embraced AI. Yet 48 per cent of staff use it unofficially, half via open tools such as ChatGPT instead of vetted systems — fuelling accuracy, privacy and security exposure. Weak literacy compounds this: 85 per cent call public sector AI knowledge poor, and 69 per cent confirm real unease over generative AI tools in the public sector.
DeploymentGovernment & Public SectorCanada25 Jun 2025
Mount Royal launches Villemo conversational robot on municipal website
Town of Mount Royal — The Town of Mount Royal's website now runs Villemo, a conversational robot municipal website tool answering resident questions on demand. It reviews queries so officials spot recurring concerns and fine-tune services, storing no personal data, an AI chatbot for municipal services built with that privacy safeguard.
CIBC has opened Canadian banking's first enterprise-wide agentic-AI workspace, and Sun Life has given advisers an AI note-taker.
Evidence of impactFinance & InsuranceCanada10 Sep 2026
Western Financial Group credits AI with 2.3% lift in client retention
Western Financial Group — Insurance brokerage Western Financial Group has rebuilt its service operations on Quandri's AI. The companies credit the change with a 15% lift in personal-lines EBITDA and $2.5 million extra margin, a 2.3% retention gain worth $1.5 million in marginal revenue, and 14 full-time roles moved from admin to client relationships, across 180-plus branches and 300,000 personal-lines policies. No independent evaluation exists, and the release gives no measurement period.
Sun Life gives advisers an AI note-taker and a product concierge
Sun Life Canada — Sun Life's financial advisers have two AI tools: Notes Assistant, which summarises client meetings, drafts follow-up emails and compiles action items, and a new AI-powered adviser concierge answering product, policy and process questions. The insurer says Notes Assistant saves 15 to 30 minutes per client session and the concierge has handled over 11,000 client conversations since launch. Cutting admin frees advisers for client relationships, said Jessica Tan, executive vice-president and president of Sun Life Canada; Notes Assistant won a 2026 CIO Award Canada.
CIBC launches Canadian banking's first enterprise-wide agentic-AI workspace
CIBC — CIBC has introduced CAI 2.0, an agentic-AI workspace where employees hand complex, multi-step tasks to AI agents that plan, coordinate and finish them. The bank calls it the first enterprise-wide platform of its kind in Canadian banking, and says predecessor CAI reached over 50,000 employees worldwide, with about 20,000 daily users.
TD's agentic AI cuts mortgage pre-adjudication to three minutes
TD Bank Group — Canada's TD Bank Group has cut mortgage pre-adjudication times from 15 hours to under three minutes using an agentic AI model built by its Layer 6 unit. This agentic AI in mortgage underwriting also handles Home Equity Lines of Credit applications, drafting summary memos after joint work across TD's Global Technology & Solutions, data, Real Estate & Secured Lending and risk teams. The underwriting automation gain is an early internal estimate, unconfirmed by outside review.
Scotiabank launches Scotia Intelligence across branches and contact centres
Scotiabank — Scotiabank has launched Scotia Intelligence, a unified enterprise platform that gives employees governed AI tools and the Scotia Navigator assistant for everyday work, custom assistants and AI-assisted coding. Branches and contact centres were early adopters of purpose-built tools; the bank says AI now handles over 40 per cent of contact-centre client queries and processes and routes about 90 per cent of commercial banking emails.
Manulife's AI underwriting engine approves life policies in minutes
Manulife — Manulife has launched a redesigned e-application and upgraded MAUDE, its proprietary AI underwriting engine, that together auto-approve qualified life insurance applicants in as little as two minutes. Cases the engine cannot approve go to a human underwriter. By December, the chief underwriter said, 58 per cent of eligible cases were auto-approved through MAUDE, up 56 per cent on pre-launch levels.
CNA Canada deploys AI to speed insurance underwriting
CNA Insurance Canada — Select business lines at CNA Insurance Canada now run on mea Platform's Intelligent Underwriting AI, part of a November 2025 rollout the insurer plans to extend further, marking a fresh step in AI insurance underwriting. Structured and unstructured records feed the ingestion engine, which pulls out the data points needed for new business submissions without manual sorting. CNA credits the launch with fast turnaround and strong data accuracy, though that judgement comes from the company itself rather than an outside audit, underscoring the broader push toward AI-driven underwriting automation.
CIBC — CIBC switched on CRTeX (CIBC Real-Time Experience) nationwide on 16 October 2025, an AI-powered personalisation engine for banking built in-house. Near real-time decisions merge with customer preferences so the tool shapes offers across phone, app, website and branch contact. This AI-driven client engagement platform, tied into CIBC's existing systems, keeps the experience uniform.
RBC launches ATOM foundation model across the bank
Royal Bank of Canada — ATOM (Asynchronous Temporal Model), Royal Bank of Canada's proprietary foundation model, now powers credit adjudication and personalised Avion Rewards suggestions for 1.3 million monthly users, marking a live case of AI in corporate banking. The system draws on billions of client transactions through RBC's Lumina data platform. This machine learning in financial services rollout anchors RBC's targeted $700 million to $1 billion in AI-driven value by 2027.
TD launches generative AI assistant for TD Securities
TD Bank Group — TD Bank Group has piloted the TD Securities AI Virtual Assistant, a proprietary generative AI chatbot for institutional sales, trading and research staff answering clients faster. It uses retrieval-augmented generation and text-to-SQL to scan internal research documents, an AI virtual assistant in banking for internal workflows, not direct customer contact.
Securities professional, trader, research analystnewswire.ca
DeploymentFinance & InsuranceCanada30 May 2025
Markel Canada deploys agentic AI for insurance underwriting
Markel Canada — Markel's Canadian underwriters gain agentic AI for insurance underwriting under an expanded mea Platform deal, following London Wholesale's earlier rollout. Unstructured submission data becomes structured through the platform's agentic GenAI, sharpening decisions — a use some label agentic GenAI for underwriting.
Unity Health Toronto is trialling delirium prediction across 13 hospitals.
DeploymentHealthcare & Life SciencesCanada10 Sep 2026
Loblaw's PC Health launches an AI health chat for Canadians
Loblaw Companies (PC Health) — Loblaw's PC Health has launched PC Chat, a free AI health tool answering questions in plain language from Canadian clinical guidelines and 1,000-plus Canadian clinical sources. It runs in most provinces on the PC Health and Shoppers Drug Mart apps and sites; New Brunswick and Quebec follow this autumn. Medical professionals on the Clinical AI Advisory Committee helped build it, and it suggests next steps such as seeing a healthcare provider.
DeploymentHealthcare & Life SciencesCanada4 Aug 2026
Unity Health Toronto trials AI to predict delirium across 13 hospitals
Unity Health Toronto — Unity Health Toronto's AI-assisted randomised trial with the GEMINI research network aims to predict and prevent delirium in 13 Ontario hospitals, funded by Ontario's Ministry of Health. The trial runs to March 2027 with about 15,000 patients and 2,000 frontline staff. An AI tool flags the highest-risk patients for prevention; researchers say it identifies delirium at about triple historical accuracy.
Evidence of impactHealthcare & Life SciencesCanada23 Jun 2026
AI scribes cut admin burden for 70% of Canadian family doctors
Canada Health Infoway — Canada Health Infoway's national AI Scribe Program shows AI medical scribes easing paperwork for most Canadian family doctors after six months. Among 12,019 clinicians enrolled June 2025 to February 2026, 70 percent cited lighter administrative strain and 80 percent cited reduced cognitive load from automated note-taking. Weekly hours saved averaged 1.11, same-day charting rose from 55.9% to nearly 75%, and monthly use of AI clinical documentation tools grew from 244,000 to 1.22 million encounters, per an independent review by the Centre for Digital Health Evaluation at the Women's College Hospital Institute for Health System Solutions and Virtual Care.
Evidence of impactHealthcare & Life SciencesCanada12 May 2026
All 20 approved Ontario AI scribes produced inaccuracies in testing
Office of the Auditor General of Ontario — Every one of the 20 vendors cleared for Ontario's AI medical scribes procurement list failed to pass testing cleanly, Auditor General Shelley Spence's review found, turning up at least one inaccuracy apiece. Fabricated content, wrong entries and incomplete or missing information all surfaced during evaluation, with nothing to show that additional scrutiny had followed to lower the danger of invented output before rollout. Spence warned that unreliable AI-generated clinical documentation risks producing harmful or insufficient treatment decisions for patients throughout Canada.
Evidence of adoptionHealthcare & Life SciencesCanada2026-01
More than 440 Nova Scotia clinicians now use AI scribes
Nova Scotia Department of Health and Wellness — Over 440 medical professionals in Nova Scotia now use AI scribes to record patient visits, according to Department of Health and Wellness figures. Their licences come from Canada Health Infoway's national programme, which funds a free first-year AI documentation licence for eligible primary care clinicians; the province holds 500 funded licences, and Mika is its only approved scribe. Infoway says 95 per cent of AI-scribe users nationwide report less administrative burden.
DeploymentHealthcare & Life SciencesCanada14 Aug 2025
KHSC becomes first Canadian hospital to adopt HeartFlow AI for coronary diagnosis
Kingston Health Sciences Centre — Canada's first hospital use of HeartFlow puts AI coronary artery disease diagnosis inside Kingston Health Sciences Centre, turning CT scans into 3D arterial maps that calculate blood flow and avoid catheterisation. Stephen Sorensen's $100,000 gift paid for it. Doctors now have a non-surgical path to AI heart disease detection in blocked arteries.
DeploymentHealthcare & Life SciencesCanada15 Jul 2025
Bruyère Health adopts Esprit-ai sensor platform to prevent falls in long-term care
Bruyère Health — Bruyère Health fitted Esprit-ai's Sense platform in its Ottawa home, sensors under mattresses catching bed exits, lowering fall risk in long-term care. A nine-month trial came first: 91% alert adherence, zero falls logged. Alerts now flag pressure injuries early, reducing falls in care homes.
DeploymentHealthcare & Life SciencesCanada2 Apr 2025
Quebec deploys AI triage software Navig across all 766 family medicine clinics
Quebec Ministry of Health — Vitr.ai's AI-powered patient triage tool Navig has replaced nurse- and physician-led first assessment across all 766 GMF (Groupes de médecine de famille) clinics in Quebec, from 1 April 2025, under a $40 million contract. This AI triage software interviews arriving patients through a secretary, then assigns each to a pharmacist, psychologist, physiotherapist or doctor as appropriate.
Ontario Tech built its own AI learning agent and put it into 22 courses across every faculty.
DeploymentEducation & TrainingCanada2026-02
Ontario Tech pilots an in-house AI learning agent in 22 courses
Ontario Tech University — Ontario Tech University has put an in-house AI Learning Agent into 22 undergraduate and graduate courses across every faculty for the Winter and Spring 2026 terms. Drawing only on instructor-approved course materials, it prompts students with guiding questions instead of giving answers, and faculty control access and content. Instructors see recurring student questions live, helping them target teaching, the university says; in this pilot, student testers help refine and govern the tool.
Vancouver school board gives students aged 13 and up Copilot
Vancouver School Board — Microsoft Copilot chatbot accounts reached secondary pupils aged 13 and up across Vancouver School Board, Canada, part of a wider push on AI in schools. Guardrails filter harmful material, shield privacy and prevent chats from training AI models, while staff describe the effort as building safe, thoughtful habits among learners. New teacher guidance arrived alongside this classroom AI rollout.
Quebec school board gives students and staff four generative AI tools
Centre de services scolaire des Chênes — Centre de services scolaire des Chênes in Drummondville added four generative AI tools — Microsoft Copilot Chat, Canva, Google Gemini and Gemini Notebook — to its toolkit. Secondary, vocational and adult-education students, teachers and special-education technicians got access first, ahead of administrative and professional staff from 15 September and primary pupils later, extending AI in Quebec schools via generative AI in education.
Quebec school board pilots Emilia AI correction tool for teachers
Centre de services scolaire De La Jonquière — Marking time per text has dropped from 15 to 5 minutes since Centre de services scolaire De La Jonquière began trialling AI essay marking via Emilia, a Quebec-built correction software, in Saguenay–Lac-Saint-Jean classrooms. The tool also pinpoints each learner's weak spots, guiding teachers toward tailored follow-up. Trials are expanding into Mauricie as Emilia's rollout progresses.
Quebec rolls out AI dropout prediction tool across school service centres
Quebec Ministry of Education — 22 Quebec school service centres now fully run an AI dropout prediction tool, 27 more mid-rollout. GRICS built the system for the Ministry of Education, scanning grades and attendance to flag Grade 6 through Secondary V students at risk of leaving school early. Mila, Obvia and CTREQ shaped its design, part of predicting student dropout risk.
DeploymentLegal & Professional ServicesCanada17 Dec 2025
McMillan adopts Legora AI platform firmwide across Canada
McMillan LLP — McMillan LLP now leads Canada as the first national firm to roll out Legora firmwide, opening the AI platform for lawyers to its entire staff. Selection followed scrutiny of security, privacy, dependability and features. That scrutiny underpins the firm's push into generative AI for lawyers.
DeploymentLegal & Professional ServicesCanada3 Dec 2025
BLG adopts CoCounsel firmwide for AI-powered legal work
Borden Ladner Gervais LLP (BLG) — Thomson Reuters' CoCounsel now runs firmwide at Borden Ladner Gervais LLP, giving staff AI legal research access. The tool covers generative AI legal drafting and document review, linked to Westlaw and Practical Law. BLG is one of two national full-service Canadian firms with this partnership.
DeploymentLegal & Professional ServicesCanada31 Jul 2025
KMSC Law deploys Alexi legal AI across the entire firm
KMSC Law — Over 100 KMSC Law staff spanning legal, administrative and operational roles now apply AI legal research via Alexi's legal intelligence platform, deployed firm-wide within a private cloud environment. Uses include drafting, summarisation and correspondence, with nearly 70 per cent of these users non-lawyers.
DeploymentLegal & Professional ServicesCanada11 Jul 2025
Gowling WLG rolls out Harvey AI across all Canadian offices
Gowling WLG — Gowling WLG has become the first Canadian law firm to deploy Harvey AI legal software nationwide, extending it to every practice group. Personnel now rely on the generative platform for research, diligence checks, reporting and client advisory needs. Beforehand, an internal audit had already surfaced hundreds of promising uses for AI in legal services.
19.2% of Canadian businesses used AI, triple the 2024 rate, though the adopters' productivity edge narrows to 5% once controls are added.
Evidence of adoptionBusiness OperationsCanada10 Sep 2026
Two-thirds of Canadian firms pilot agentic AI, yet 97% feel unready
SAP and Oxford Economics — 66% of Canadian organisations are piloting agentic AI, yet 97% admit they are not fully ready to deploy and govern it, SAP's Value of AI Report by Oxford Economics finds (2,600 business leaders in 13 countries, 200 in Canada). Among Canadian leaders, 70% either agreed or could not say whether they deploy AI agents faster than governance keeps pace, and 73% struggle with incomplete or inconsistent data.
19.2% of Canadian businesses used AI, triple the 2024 rate
Canadian business AI adoption reached 19.2% in Q2 2026, triple the 6.1% of Q2 2024, counting use to produce goods or deliver services over the prior 12 months. Rates ran from 42.3% in information and cultural industries to 4.5% in agriculture; 44.4% of firms changed training or staffing because of AI use. Cybersecurity or privacy (13.4%) and cost (10.6%) led the barriers.
AI adopters' productivity edge shrinks to 5% once controls are added
Linking AI-adoption survey answers to administrative business microdata, Statistics Canada found the raw productivity premium of AI adopters mostly vanishes once other firm traits are controlled for. Adopters' labour productivity was 16.8% above non-adopters' at baseline, 10.2% after controlling for prior productivity, and 5.1%, statistically insignificant, after adding complementary capabilities: robotics, cloud computing, data analytics, R&D and ICT training. Built on 2019 and 2021 survey waves, it predates generative AI.
Canadian Tire has rolled out Microsoft Copilot alongside AI pricing tools.
DeploymentRetail & ConsumerCanada20 Aug 2026
Canadian Tire rolls out Microsoft Copilot and AI pricing tools
Canadian Tire — Canadian Tire is giving corporate staff Microsoft 365 Copilot alongside AI pricing and retail-intelligence tools. Its DaiVID platform sets prices and promotions, while MOSaiC, built with Microsoft on Azure, had found over 1,000 customer 'life occasions' and 180,000 demand signals by the first quarter of 2026. Staff numbers were not disclosed.
Loblaw launches a grocery shopping app inside ChatGPT
Loblaw Companies — Loblaw has put a PC Express app inside ChatGPT, letting Canadians order groceries and plan meals with their local store by chat. OpenAI models already run behind its own tools, including Robin, an AI assistant for store owners and managers, and agentic supply-chain systems for inventory accuracy and logistics. Corporate staff will get ChatGPT Enterprise.
JPI Farms uses AI crop controller across 22 hectares of peppers
JPI Farms — Zero round-the-clock monitoring, 22 hectares of peppers: JPI Farms, a Canadian greenhouse business, now runs Blue Radix's Crop Controller — an AI crop controller — full-time, having piloted it in 2023. Owner John Giesbrecht calls the autonomous growing tool a genuine "stress reliever". Cucumbers grow there too, bound for buyers in Canada and the United States.
Manulife rolls out generative AI tools to its entire global workforce
Manulife — Manulife has extended generative AI in insurance to 100% of its global workforce, and 75% regularly turn to ChatMFC, its proprietary GenAI assistant, alongside supporting training. Spanning Canada, the US and Asia, over 35 GenAI applications are already operating, with 70 further ones lined up for 2025. Nearly 200 machine learning engineers and data scientists underpin this generative AI adoption in insurance, pushing usage company-wide.
Toyota's Ontario plants run Agility's Digit humanoids on tote handling after a year-long onsite pilot.
DeploymentManufacturing, Energy & ResourcesCanada19 Feb 2026
Toyota's Ontario plants put Digit humanoids on tote handling
Toyota Motor Manufacturing Canada — Toyota Motor Manufacturing Canada has signed a commercial deal with Agility Robotics to run Digit humanoid robots in its Ontario vehicle plants, after a year-long pilot with three robots through development, proof-of-technology and onsite phases. Seven more robots will move totes on and off an automated tugger. Toyota's plant president cited team member experience and operational efficiency.
Bell launches AI-based detection to block spoofed calls for customers
Bell — Bell has launched AI-based 'Suspicious Call Detection', which automatically spots and blocks spoofed calls on iOS and Android for customers of Bell, Virgin Plus, Lucky Mobile and its other mobile brands, with no opt-in. Bell calls itself Canada's first carrier to flag spoofing with AI; its existing anti-fraud technology had analysed 4.4 billion calls and blocked or labelled over 540 million suspicious ones.
Air Transat runs its disruption recovery on AI built in Montreal.
DeploymentTransport & LogisticsCanada20 Aug 2026
Air Transat runs its disruption recovery on Montreal-built AI
Air Transat — Air Transat, launch airline for Montreal firm stratosX, runs its X360 decision-support platform in its operations centre. Combining predictive modelling and generative AI with the airline's operations data, it recommends aircraft and passenger rerouting through schedule changes, delays and cancellations, with crew, aircraft and passenger data in one view. Air Transat co-develops it with stratosX and expects faster recovery, clearer cross-team visibility and steadier decisions.
Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 1114 entries across 249 countries.
Canada9 Sep 2026
United States