Industrial Research Unit · Straits Institute for Applied AI
Applied AI in the United States
The United States has AI in classrooms, courtrooms and command — 54 school systems on ChatGPT for Teachers, 3,200 lawyers at one firm, the Pentagon across a three-million-person workforce — with America's AI Action Plan setting the federal line since July 2025.
AI readiness
0.77
Rank 3 of 171 — IMF AI Preparedness Index
Ecosystem
1
of 36 — Stanford AI Index vibrancy ranking
On the record
121
entries across 15 industries
National programme
2025
Winning the Race: America's AI Action Plan
National programme
Winning the Race: America's AI Action Plan
Announced 2025. Its pillars are accelerating AI innovation, building American AI infrastructure, international AI diplomacy and security.
Services 76.3% · Industry 17.6% · Agriculture 0.9% of gross value added — World Bank, 2021
Kind
Role
121 entries
Government & Public Sector
22
The Department of Defense has activated ChatGPT across a workforce of more than three million, and Army HR Command runs Agentforce for 9.2 million people.
DeploymentGovernment & Public SectorUnited States9 Sep 2026
California pilots AskCA assistant to guide residents to state services
California Office of Data and Innovation — California's Office of Data and Innovation is piloting AskCA, an AI-powered digital assistant giving residents a single front door to state and local services, grouped by life events such as looking for work, launching a business, family support and disaster recovery, Governor Gavin Newsom said. Beta testers can now sign up; Anthropic's Claude underpins its knowledge base, with security help from the California Department of Technology, following early trials with 140-plus fire-recovery leaders and Altadena wildfire survivors. CalHR will first run it live, powering AI job-skills matching on CalCareers from 30 September.
DeploymentGovernment & Public SectorUnited States9 Sep 2026
Mountain View pilots live AI translation at public meetings
City of Mountain View — The City of Mountain View, California, is piloting Wordly's AI translation at public meetings, letting residents follow in more than 60 languages; it reached a city council meeting on 8 September after debuting at an Environmental Planning Commission meeting a month earlier. The $58,367 pilot, including a $43,750 Wordly contract for 300 hours of live software translation, extends language access beyond the in-person Spanish and Chinese interpretation offered on request.
DeploymentGovernment & Public SectorUnited States1 Sep 2026
Nebraska takes its DMV AI assistant statewide after pilot
State of Nebraska — Nebraska has chosen Tyler Technologies' Resident AI Assistant for statewide use after a May–August pilot at the Department of Motor Vehicles. During the pilot, the state says, it answered over 88,000 questions from 38,000-plus users, made more than 3,400 referrals to state online services and cut call volume by 20 per cent in some areas, with nearly a fifth of interactions after hours. It launches on Nebraska.gov as Nebraska Navigator before reaching participating agencies, and the DMV is widening its use of Tyler's document automation for motor carrier operations; deputy director Mitch Greenwall said the pilot showed AI improves resident experience while easing pressure on agency resources.
DeploymentGovernment & Public SectorUnited States31 Aug 2026
The Pentagon activates ChatGPT across a 3-million workforce
US Dept of Defense — The US Department of Defense activated ChatGPT Mil, OpenAI's model, on its GenAI.mil platform, accredited for controlled unclassified information at Impact Level 5, alongside Google Gemini and Grok for Government. The platform serves document-heavy planning, policy, logistics and administration across a workforce of more than 3 million. The Pentagon reports GenAI.mil already has over 1.7 million unique users, and the Navy and Marine Corps require it enterprise-wide.
RegulationGovernment & Public SectorUnited States31 Aug 2026
National Archives says AI use alone does not create federal records
US National Archives and Records Administration — The US National Archives and Records Administration's August memo (AC-11-2026) tells agencies that using AI does not, 'in and of itself', produce federal records. Whether AI material must be kept turns on factors like an agency relying on it for decisions, using it for official business, circulating it or building it into an agency system; NARA recommends formal AI policies.
DeploymentGovernment & Public SectorUnited States28 Aug 2026
CIA uses GPT-4.1 to compile open-source World Cup intelligence reports
US CIA — The US CIA's Open Source Enterprise used GPT-4.1 to help compile open-source intelligence reports on the 2026 FIFA World Cup, sharpening article selection, translating titles and summarising host-country coverage. Drawn from unclassified, publicly sourced material and checked by CIA analysts at every stage, the reports went to local law-enforcement partners via fusion centres such as the Washington State Fusion Center.
DeploymentGovernment & Public SectorUnited States28 Aug 2026
US Veterans Affairs launches a benefits help-desk chatbot in beta
US Dept of Veterans Affairs — The US Department of Veterans Affairs is beta-testing an LLM-driven help-desk chatbot on its 'Contact Us' page, letting veterans ask conversationally about benefits and services. It steers users to resources but offers no route to a person, is unsuitable for emergencies or medical questions and gathers no personally identifiable information, the VA says.
DeploymentGovernment & Public SectorUnited States19 Aug 2026
California opens its in-house AI assistant to state departments
California Department of Technology — Poppy, the California Department of Technology's generative AI tool, routes work to Claude, Gemini and ChatGPT with data kept in state systems, and now serves about 1,000 staff in 24 departments. Built on existing budget after a 2025 pilot (2,700-plus people, about 70 departments), it charges departments $7,500–$35,000 to join plus per-user fees. Lucy Andrews of the Department of Water Resources finds the tasks it absorbs often dull and slow. Users remain well below one per cent of state staff.
DeploymentGovernment & Public SectorUnited StatesAug 2026 (testing to Mar 2027)
Defense Innovation Unit begins testing an AI military-logistics tool
US DoD Defense Innovation Unit — The US Department of Defense's Defense Innovation Unit began prototype testing of the Joint Sustainment Decision Tool, AI for predictive military logistics, in August 2026, with tests running to March 2027. It is meant to foresee and reduce risks across military sustainment and the supply chain.
DeploymentGovernment & Public SectorUnited States7 Aug 2026
US Army HR Command deploys Agentforce AI for 9.2 million people
US Army Human Resources Command — The US Army Human Resources Command rolled out Salesforce's Agentforce Public Sector platform for round-the-clock HR support to about 9.2 million military families, veterans, soldiers and civilian employees, via HRC's Digital Front Door personnel-records and HR-services platform. HRC says it is the first US military body on the platform since its Impact Level 5 authorisation, letting AI agents handle controlled unclassified information.
DeploymentGovernment & Public SectorUnited States6 Aug 2026
New Orleans puts AI on live 911 calls to triage incidents
New Orleans — Orleans Parish Communication District — The Orleans Parish Communication District has put Carbyne's AI on live 911 calls to triage incidents and screen out duplicates, notably from rush-hour crashes, making New Orleans the first major US city to disclose one. Carbyne says the AI triaged over 3,500 events in 90 days, cut redundant calls over 30% and sped responses by up to 40 seconds, figures not independently evaluated. It learned from real 911 recordings, local street names and speech patterns.
DeploymentGovernment & Public SectorUnited States6 Aug 2026
US Defense Department clears Salesforce's Agentforce at Impact Level 5
US Dept of Defense — The US Department of Defense has authorised Salesforce's Agentforce 360 at Impact Level 5, clearing the agentic AI system to handle controlled unclassified information and some national security data. Offered via Salesforce's Missionforce National Security suite, it will support command insights, onboarding, logistics and administrative workflows on sensitive unclassified missions, the company says.
DeploymentGovernment & Public SectorUnited States15 Apr 2026
Pennsylvania widens ChatGPT Enterprise to 3,000 state employees
Commonwealth of Pennsylvania — Over 3,000 Commonwealth employees across 35 agencies in Pennsylvania, United States, now have access to ChatGPT Enterprise under an expansion by the Shapiro Administration, part of a wider state government AI deployment, with 6,500 more staff required to complete training on safe and responsible AI use before gaining entry. This follows a 12-month pilot in which 175 workers spanning 14 agencies reported cutting an average of 95 minutes from their daily workload while drafting messages, condensing documents, researching topics and generating ideas, an early sign of AI in state government paying off. Officials note human oversight stays central to the effort, and flag that the 95-minute saving is a self-reported figure, not independently verified.
DeploymentGovernment & Public SectorUnited States12 Jan 2026
Louisville puts AI on its housing permit process
Louisville Metro Government — Louisville Metro Government's new AI housing permit process pilot, starting this January, picks Govstream.ai to scan zoning codes, geographic records and past filings for recurring delays. Officials expect faster reviews, clearer visibility and earlier guidance for applicants and staff alike. Outcomes from the AI-driven building permit scheme go public once the spring trial ends.
RegulationGovernment & Public SectorUnited States2026
Connecticut bars police from using AI to draft criminal reports
Connecticut's Chief State's Attorney imposed a statewide moratorium in 2026 on police using AI tools to draft, write or narrate criminal reports, warning that officers would swear under oath to computer-generated text. The King County, Washington prosecutor's office takes the same stance.
DeploymentGovernment & Public SectorUnited States2026-02
Massachusetts gives 40,000 state employees a ChatGPT assistant
Commonwealth of Massachusetts — Massachusetts governor Maura Healey announced that the state's 40,000 executive-branch employees will get a ChatGPT-powered AI assistant, deployed with OpenAI after competitive procurement. Rollout is phased, beginning with the Executive Office of Technology Services and Security, then other agencies, and the state says the tool keeps prompts in a walled-off environment where they cannot train public models. Other states have run limited ChatGPT pilots; this is the first across a whole branch of state government.
DeploymentGovernment & Public SectorUnited States2026-02
Los Angeles courts give judges an AI clerk for draft rulings
Los Angeles County Superior Court — Los Angeles County Superior Court is piloting Learned Hand, an AI tool that works as a judges' clerk, distilling long filings, writing research memos and drafting orders. The court's contract, worth roughly $314,000, maps out testing in criminal, family and probate divisions, though judges so far mostly use it on civil motions; Riverside County's court is trialling it under a $10,000 agreement. Learned Hand combines Anthropic, OpenAI and Google models, and says it checks bias and accuracy but has published no results.
DeploymentGovernment & Public SectorUnited States2026-03
Michigan reads every SNAP case with AI before payment
Michigan Department of Health and Human Services — Michigan's Department of Health and Human Services now scans every SNAP case with an AI case-reading tool before payment, built on Google Vertex AI with optical character recognition reading pay stubs and other documents. David Knezek told the Senate Appropriations Subcommittee on DHHS that this AI benefits eligibility checking, an automated eligibility review, flags cases most likely to error, though staff still check each flag. It follows MiDAS, which wrongly charged over 40,000 people in the United States with misrepresentation within two years; a later audit of 22,000 cases found 93% involved no actual fraud.
Evidence of impactGovernment & Public SectorUnited States2025
Pennsylvania state staff saved 95 minutes a day using ChatGPT
Pennsylvania employees in a yearlong state-government ChatGPT Enterprise pilot, ended March 2025, reported saving 95 minutes a day on average. The 175 participants in 14 agencies self-selected and self-reported.
DeploymentGovernment & Public SectorUnited States2025
CAL FIRE runs 1,263 AI camera sensors to detect wildfire smoke
CAL FIRE and UC San Diego run ALERTCalifornia, a network of 1,263 AI-enabled camera sensors that auto-detect smoke and alert dispatchers in all 21 CAL FIRE command centres. In 2025 it helped inform responses to about 3,600 wildfires, flagging over half before any 911 call, says ALERTCalifornia director Neal Driscoll; no independent evaluation exists.
Evidence of adoptionGovernment & Public SectorUnited States2025
Law enforcement is the biggest AI use category at US Homeland Security
Law enforcement was the largest AI use category at the US Department of Homeland Security in 2025: 86 of 238 reported AI use cases, including 49 at Customs and Border Protection and 29 at Immigration and Customs Enforcement. Of those, 35 were classed high-impact.
Evidence of adoptionGovernment & Public SectorUnited States2024
US federal agencies report 3,611 AI use cases in 2025
The US federal government's 2025 AI use case inventory lists 3,611 individually-reported AI use cases across 56 agency submissions, 445 of them high-impact. The Department of Justice reported 314 (114 high-impact) and the Department of Homeland Security 238 (55 high-impact).
Houston ISD and 54 other school systems have adopted OpenAI's ChatGPT for Teachers, and districts from Charleston County to Columbus County are running MagicSchool AI across every school.
Dordt University pilots premium AI tools for students and staff
Dordt University — Dordt University, a private Christian university in Sioux Center, Iowa, has launched a one-year autumn pilot in which students, staff and faculty get premium versions of AI tools such as Claude, ChatGPT, Gemini and Perplexity via the BoodleBox platform. Monthly campus-wide AI discussions accompany the access.
Los Angeles Unified suspends student access to generative AI
Los Angeles Unified School District — Los Angeles Unified School District, the second-largest US district, has suspended all student access to generative AI platforms for 2026-27, confirmed on 2 September, when its new Generative AI Ad Hoc Committee first met. Previously pupils 13-plus with digital citizenship training who had read the responsible-use policy could use approved AI tools.
New York City bans student-facing generative AI through eighth grade
New York City Public Schools — New York City public schools have paused student-facing generative AI for 2-K through eighth grade for 2026-27, a one-year moratorium the mayor's office announced. The policy covers nearly 600,000 students, about two-thirds of enrolment, and bans companion chatbots in every grade, while up to 50,000 high schoolers join five limited AI pilots.
DeploymentEducation & TrainingUnited States26 Aug 2026
Houston ISD and 54 districts adopt OpenAI's ChatGPT for Teachers
Houston ISD + 54 US school systems — Houston Independent School District and 54 other US school systems have adopted OpenAI's ChatGPT for Teachers for lesson planning, communications and admin. OpenAI says that adds nearly 140,000 educators and staff, taking its free programme past 340,000 users in 103 partner organisations across 30 states. Houston ISD's innovation director Christine Mai says teachers decide when to use AI and check its accuracy.
RegulationEducation & TrainingUnited States26 Aug 2026
Florida moves to require AI policies at all 28 state colleges
Florida Department of Education — The Florida Department of Education has proposed a rule requiring all 28 Florida College System institutions to adopt AI policies covering grading, course assignments and academic integrity for students, staff and campus guests. Education Commissioner Henry Mack approved it, and the State Board of Education considers it on 16 September. K-12 districts are also being told to add AI to internet safety guidelines, tell parents when an AI instructional tool is approved and let them opt children out, with school boards given until 1 July 2027; the State University System is drafting separate requirements for Florida's 12 public universities.
DeploymentEducation & TrainingUnited States25 Aug 2026
Kansas district turns its school cameras into AI gun detectors
Wamego USD 320 — Wamego USD 320 in Kansas has deployed ZeroEyes' AI gun detection and situational awareness platform in its schools, the company says. It works with the district's existing security cameras to flag images that may show a firearm; possible detections go to ZeroEyes' operations centre for round-the-clock review by staff from military or law-enforcement backgrounds. The district (just under 1,600 students across four schools) paid via the Kansas Safe and Secure Firearm Detection Grant Program, run by the state attorney general's office.
DeploymentEducation & TrainingUnited States20 Aug 2026
Peninsula School District gives every staff member an AI assistant
Peninsula School District — Peninsula School District is giving every staff member personal, agentic AI assistants that can handle multi-step tasks on their own. Chief information officer Kris Hagel said teachers are building interactive learning games, science simulations and flight simulations for its aeronautical academy, with the aim that staff have more time to be human.
DeploymentEducation & TrainingUnited States18 Aug 2026
Columbus County Schools adopt MagicSchool AI district-wide
Columbus County Schools — Columbus County Schools has adopted the MagicSchool AI platform district-wide for 2026-27, giving teachers and students district-controlled, education-focused AI tools. The district intends it to help teachers build lessons and support students' writing and maths within teacher-monitored guardrails.
DeploymentEducation & TrainingUnited States18 Aug 2026
Pender County Schools extend MagicSchool AI to students
Pender County Schools — Pender County Schools, which introduced MagicSchool AI for staff last year, is extending it to students this term, with teachers designing assignments that build in supervised student use. The district picked the platform for its monitoring tools and student-safety guardrails, and adopted a Generative AI Guidance Policy (Policy 3221) alongside updated technology and discipline policies.
DeploymentEducation & TrainingUnited States18 Aug 2026
Saint Xavier gives its whole campus a shared AI platform
Saint Xavier University — Saint Xavier University is giving faculty, staff and students BoodleBox, a collaborative AI platform brokering models such as GPT, Claude, Gemini and Perplexity, for 2026-27. Staff and faculty trained in spring 2026; the university calls itself Chicago's first with campus-wide access. Students can cite and share AI-assisted work, letting professors grade the process as well as the product. Provost Carees Dean linked it to readying students for academic success, career and life.
DeploymentEducation & TrainingUnited States14 Aug 2026 go-live
University of Colorado gives students ChatGPT Edu after required training
University of Colorado — The University of Colorado opened ChatGPT Edu to students under a system-wide agreement with OpenAI, but each must first finish a 30-minute online module on AI privacy, data protection and appropriate use. Boulder's Office of Information Technology announced the student rollout after faculty and staff got access earlier this year, and instructors still set AI rules for each course.
DeploymentEducation & TrainingUnited States12 Aug 2026
Duke University gives all students and staff a suite of AI tools
Duke University — Duke University is offering a suite of AI tools for autumn 2026, free for students, staff and faculty with a NetID: ChatGPT for Education, Microsoft Copilot, its own DukeGPT platform and a MyGPT assistant builder, with paid options including Microsoft 365 Copilot and, later in term, Anthropic's Claude. NetID sign-in keeps work within Duke's protected environment, the Office of Information Technology says.
DeploymentEducation & TrainingUnited States11 Aug 2026
Charleston County schools begin a one-year MagicSchool AI pilot
Charleston County School District — Charleston County School District has started a one-year pilot of MagicSchool, an AI tool for teachers' lesson planning and classroom preparation, with wider rollout expected later in autumn 2026. Teachers district-wide attended summer generative AI training with the AI for Education Foundation, and the district's AI framework leaves classroom use up to teachers.
DeploymentEducation & TrainingUnited States24 Jun 2026
Stanford opens three AI assistants to every student and staff member
Stanford University — Three AI assistants reached every Stanford University account holder at once: OpenAI ChatGPT Edu, Google Gemini Enterprise and Anthropic Claude for Education, part of a higher education AI adoption pilot lasting through August 2027. Gemini Enterprise turns on by itself for anyone holding a Stanford Google login, whereas the other two demand single sign-on plus sign-off on responsible-use rules first. Buying pressure from research teams and staff already paying out of pocket for these tools pushed Stanford, in the United States, toward this campus-wide AI tool licensing, which beats individual subscriptions on both data protection and cost.
Evidence of adoptionEducation & TrainingUnited States2026
Only 18% of US teachers have received formal guidance on AI
Only 18% of US K-12 teachers had received any formal guidance on using AI, and under 1 in 10 had task-specific guidance (tutoring, grading, feedback), the 2026 Gallup/Walton 'Teaching for Tomorrow' survey (n=2,069, Feb-Mar 2026) found. Higher-needs schools lag wealthier ones, and adoption is outpacing policy.
US Labor Department issues an AI literacy framework for agencies
The US Department of Labor's AI Literacy Framework, issued in February 2026 as Training and Employment Notice 07-25, targets state workforce and apprenticeship agencies, community and tribal colleges, Job Corps centres and state CTE directors. It defines AI literacy as grasping AI tools' capabilities and limits, applying them to daily tasks, giving clear instructions, checking output accuracy and following workplace rules.
US Labor Department folds AI skills into registered apprenticeships
The US Department of Labor is building AI skills into Registered Apprenticeship instead of creating stand-alone AI occupations, and launched an AI in Registered Apprenticeship Innovation Portal in April 2026. On 7 July 2026 it announced $162 million in performance-based incentives, $40 million of it to Jobs for the Future for AI, semiconductor and nuclear-infrastructure apprenticeships. It served over 58,000 registered apprentices in technology, cybersecurity and AI-related occupations in 2025.
Evidence of adoptionEducation & TrainingUnited States
Three in ten US teachers use AI weekly, saving 5.9 hours
Three in ten (30%) U.S. public K–12 teachers report using AI tools at least weekly. They estimate saving 5.9 hours a week, about six weeks a school year.
Greenberg Traurig has given 3,200 lawyers agentic AI for research and drafting, and Ballard Spahr has put litigation AI in front of 400.
Evidence of impactLegal & Professional ServicesUnited States4 Sep 2026
DC appeals court strikes bank's brief over four AI-invented citations
District of Columbia Court of Appeals — The District of Columbia Court of Appeals on 3 September struck a Deutsche Bank unit's whole appellate brief in a foreclosure case for citing four non-existent authorities, and referred the matter to the DC Bar's Office of Disciplinary Counsel. The filer said Google's generative AI tool produced the citations; the three-judge panel held every firm lawyer who signed the brief shares some responsibility, while stressing it was not discouraging AI use.
DeploymentLegal & Professional ServicesUnited States26 Aug 2026
Greenberg Traurig gives 3,200 lawyers agentic AI for research and drafting
Greenberg Traurig — Greenberg Traurig's roughly 3,200 lawyers now have the next-generation CoCounsel Legal, Thomson Reuters' agentic legal AI, for research, drafting and planning across each matter, plus a Brief Builder that converts research into draft court-ready briefs. The rollout follows four years of work with Thomson Reuters; outputs cite Westlaw and Practical Law content for lawyers to review.
DeploymentLegal & Professional ServicesUnited States26 Aug 2026
BakerHostetler launches an AI research tool built with Clio
BakerHostetler — BakerHostetler has launched Matter Research+, an AI-assisted research and knowledge tool co-developed with Clio, drawing on Clio's Vincent AI assistant. The tool sits in a new proprietary Practice Intelligence Center joining the firm's institutional knowledge to AI workflows.
DeploymentLegal & Professional ServicesUnited States25 Aug 2026
Four major law firms adopt Google's Gemini Enterprise for Legal
Cleary Gottlieb, Freshfields, Weil, Williams & Connolly — Cleary Gottlieb, Freshfields, Weil, and Williams & Connolly are among law firms using Google Cloud's Gemini Enterprise for Legal. The legal AI platform handles tasks such as citation verification, Google Cloud says.
DeploymentLegal & Professional ServicesUnited States24 Aug 2026
Nelson Mullins rolls out Harvey's AI platform firm-wide
Nelson Mullins — Nelson Mullins is deploying Harvey's generative AI platform across every practice group. The firm counts more than 1,300 attorneys, policy advisors and other legal professionals.
RegulationLegal & Professional ServicesUnited States21 Aug 2026
Minnesota lawyer suspended for citing AI-invented cases
Minnesota Supreme Court — Minnesota attorney Faisal S. Ahmed accepted a 30-day suspension of his law licence after a 2025 brief he filed cited non-existent court cases produced by an AI tool. Several Minnesota matters involve AI-fabricated citations, including briefs with unverified invented authorities from attorneys David Lutz and Frederic Knaak. The suspension goes further than the fines and sanctions courts had imposed for such conduct.
DeploymentLegal & Professional ServicesUnited States18 Aug 2026
Davis Wright Tremaine adopts Harvey and Copilot, targeting 90% uptake
Davis Wright Tremaine — Davis Wright Tremaine has given the whole firm access to legal AI platform Harvey and Microsoft Copilot, plus Microsoft's AI Frontier Suite. The firm targets 90% adoption and top-quartile AI usage among law firms.
DeploymentLegal & Professional ServicesUnited States17 Aug 2026
ArentFox Schiff launches FoxAI, pairing its own tools with licensed AI platforms
ArentFox Schiff — ArentFox Schiff has introduced 'FoxAI', which pairs the firm's proprietary tools with licensed third-party AI platforms. Firmwide training and a dedicated Innovation team come with it.
DeploymentLegal & Professional ServicesUnited States14 Aug 2026
Goodwin Procter builds an AI tool for venture-capital financing
Goodwin Procter — Goodwin Procter has built an AI tool for venture-capital financing, made by six of its associates on a custom version of Anthropic's Claude. Firm chair Anthony McCusker told Bloomberg Law it plans to spend $25 million a year on such products.
DeploymentLegal & Professional ServicesUnited States13 Aug 2026
Faegre Drinker rolls out Copilot and Harvey across the firm
Faegre Drinker — Faegre Drinker has moved past limited pilots to roll out Microsoft Copilot and the legal AI platform Harvey firm-wide. Chief technology and innovation officer Scott Angelo said curiosity predicted adoption better than practice area or age, and uptake sped up once senior partners started using the tools.
DeploymentLegal & Professional ServicesUnited States5 Aug 2026
Ballard Spahr rolls out Syllo litigation AI to 400 lawyers
Ballard Spahr — Ballard Spahr has deployed Syllo's unified Litigation AI and Litigation Agent platform firm-wide, covering the litigation lifecycle from eDiscovery to trial for its 400-plus litigators. Rolled out after over two years of tests, it supports fixed fees per completed litigation task instead of billable hours, the firm says.
DeploymentLegal & Professional ServicesUnited States2026
US appeals court fines two lawyers $15,000 over fake citations
The US Court of Appeals for the Sixth Circuit fined two attorneys $15,000 each in March 2026, plus the other side's appeal fees and double costs, for briefs with over two dozen fabricated citations. Calling it among the weightiest appellate sanctions yet over fake citations, the court based the penalty on lawyers' obligation to check every citation from any source, not on proof AI produced them.
Evidence of impactLegal & Professional ServicesUnited States2026
Half of lawyers now see AI as a threat to practice rules
In 2026, 50% of lawyers called AI a major threat to the ban on unauthorised practice of law, up from 36% in 2025. It is a profession-specific fear of AI encroaching on regulated legal work.
OSF HealthCare has taken RapidAI stroke detection to all 18 of its hospitals, and MUSC Health's voice agent has handled 2.2 million patient calls.
DeploymentHealthcare & Life SciencesUnited States8 Sep 2026
Adventist Health goes live on Epic with AI across 27 hospitals
Adventist Health — Adventist Health finished moving 27 hospitals and 440-plus clinics in California, Oregon and Hawaii to Epic on 30 August, launching what it called the largest AI-enabled tool deployment in a single Epic go-live. It says it now uses more of Epic's AI-powered tools at launch than any US health system before.
DeploymentHealthcare & Life SciencesUnited StatesAug 2026
MUSC Health's voice AI agent handles 2.2 million patient calls
MUSC Health — MUSC Health's 'Emily', a voice AI agent on SoundHound's platform linked to Epic, answers patient calls on prescription refills and appointment booking. MUSC says it has handled over 2.2 million calls, and in 2026 it expanded to retail and specialty pharmacy refill requests and status checks.
DeploymentHealthcare & Life SciencesUnited States11 Aug 2026
Twelve US health systems adopt Aidoc AI to triage urgent scans
12 health systems — Twelve US health systems, among them Advocate Health, Cedars-Sinai, Houston Methodist, Mount Sinai, Northwell Health and Sutter Health, are jointly adopting Aidoc's CARE foundation model and aiOS platform for urgent-imaging triage. They serve nearly 20 million patients yearly and aim for faster reads and sooner critical results, with outcomes due in 2027.
DeploymentHealthcare & Life SciencesUnited States11 Aug 2026
LCMC Health rolls out a generative-AI platform to 15,000 staff
LCMC Health — LCMC Health is deploying Qualified Health's HIPAA-compliant generative-AI platform across operations, revenue cycle and care delivery enterprise-wide, for about 15,000 clinicians and staff. The platform offers performance monitoring, access controls, patient-consent safeguards and automated agent building, moving the system from limited pilots to full use.
DeploymentHealthcare & Life SciencesUnited States10 Aug 2026
OSF HealthCare expands RapidAI stroke detection to all 18 hospitals
OSF HealthCare — OSF HealthCare extended RapidAI's Rapid Enterprise Platform to all 18 of its hospitals; its AI reads imaging and flags suspected strokes, and supports oncology, trauma, vascular, cardiac and neuro care. OSF says its first rollout measurably sped treatment and made stroke identification more consistent; no independent evaluation exists.
Evidence of adoptionHealthcare & Life SciencesUnited States2026
FDA has authorised 1,524 AI-enabled medical devices
The FDA had authorised 1,524 AI-enabled medical devices by 30 March 2026, about 76% in radiology, up from 1,451 at end-2025 and 1,247 in mid-2025. The list grows every quarter, with another update in July 2026.
DeploymentHealthcare & Life SciencesUnited States2026
Kaiser Permanente's AI scribe saves 15,791 hours across 2.6 million visits
Kaiser Permanente's Permanente Medical Group uses an ambient AI scribe that drafts clinical notes from consented patient visits straight into the record. A peer-reviewed one-year NEJM Catalyst evaluation found 7,260 physicians using it across 2,576,627 encounters from October 2023 to December 2024, saving about 15,791 documentation-hours, one of the largest reported.
DeploymentHealthcare & Life SciencesUnited States2026
UpDoc becomes first FDA-cleared medical device with a patient-facing LLM
UpDoc is the first Software as a Medical Device the FDA has cleared with a patient-facing large-language-model interface (510(k) K253281, 23 December 2025): a prescription insulin-management tool for adults with type 2 diabetes, its LLM front-end sitting over deterministic dosing logic. It disproves the oft-repeated line that the FDA had authorised no generative-AI medical device, though reviewers call its 'AI doctor' marketing overblown for a bounded, single-purpose device.
Evidence of impactHealthcare & Life SciencesUnited States2026
ECRI names AI diagnostic error the top patient-safety concern for 2026
AI-driven diagnostic error is the #1 patient-safety concern for 2026 in ECRI's annual Top 10 list (published March 2026), which cites inconsistent real-world performance. No major patient-safety authority had ranked AI first before.
Evidence of adoptionHealthcare & Life SciencesUnited States2025
AI companies take 54% of US digital-health funding in 2025
US digital-health startups raised US$14.2 billion across 482 deals in full-year 2025, up 35% on 2024's restated US$10.5 billion, and AI-enabled companies took 54% of dollars, from 37% in 2024. By H1-2026 funding had reached US$7.4 billion across 244 deals, about US$1 billion ahead of H1-2025, with US$100M+ mega-deals taking 45% of capital.
DeploymentHealthcare & Life SciencesUnited States2024
OpenAI's Whisper hallucinated in medical transcription, AP investigation finds
An October 2024 Associated Press investigation, with research by Allison Koenecke (Cornell) and Mona Sloane (University of Virginia), found OpenAI's Whisper routinely hallucinated, inventing text no one spoke. Whisper underlies a Nabla ambient-documentation tool that 30,000-plus clinicians in 40 health systems used for some 7 million visits. The researchers judged nearly 40% of hallucinations harmful or concerning, among them a fabricated medication and invented commentary.
M&T Bank puts AI copilots in the hands of 15,000 staff
M&T Bank — M&T Bank has given AI copilots to over 15,000 of its roughly 22,000 employees, extending Microsoft Copilot, GitLab code generation and an internal repository called Edison to software development, report drafting, call-centre analysis, identifying customer needs and flagging risk. Chief data officer Andrew Foster said AI call summaries save about six minutes each, and that the bank's data-lineage work on Solidatus and Monte Carlo predates generative AI. Employees must review all AI-assisted work.
Evidence of impactFinance & InsuranceUnited States27 Aug 2026
Claims adjusters give AI 98% negative reviews as their numbers fall
Glassdoor — Glassdoor found 98 per cent of claims-adjuster reviews mentioning AI negative, the harshest among occupations studied. Adjusters said leaders pushed faulty tools whose mistakes staff had to fix, hurting service to policyholders. Adjuster employment fell 21 per cent from May 2025 to May 2026 (Bureau of Labor Statistics), and entry-level postings are down 50 per cent since 2025. Insurance was the third most AI-critical industry, with 81 per cent of comments negative.
DeploymentFinance & InsuranceUnited States25 Aug 2026
CME Group adopts Google's Gemini agents for financial research
CME Group — CME Group is among the first adopters of Google Cloud's Gemini Enterprise for Financial Services, for agentic Financial Research workflows. Now previewing for corporate banking and capital markets, the platform runs research end to end with confidence scores and source citations.
DeploymentFinance & InsuranceUnited States25 Aug 2026
Citi Wealth, Lloyds, Macquarie and BNY adopt Google's finance AI agents
Citi Wealth, Lloyds, Macquarie, BNY — Citi Wealth, Lloyds Banking Group, Macquarie Bank and BNY are among financial institutions adopting Google Cloud's Gemini Enterprise for Financial Services, giving staff agentic research workflows. Its Google-managed Financial Research agent runs research end to end on 50-plus specialised financial skills.
DeploymentFinance & InsuranceUnited Statespilot begins Aug 2026
Visa pilots an AI assistant giving cardholders in-app spending insights
Visa — Visa is piloting an AI financial assistant with US banks that shows cardholders in-app spending insights, fields natural-language questions on their activity, and lets them lock cards or set alerts mid-conversation. Visa says the pilot starts in August 2026, going global after the US launch.
Evidence of impactFinance & InsuranceUnited States2026
US Treasury's Do Not Pay stopped $11.7 billion in fraud in 2025
The US Treasury's Do Not Pay prevented, detected or recovered a record US$11.7 billion in fraud and improper payments in FY2025, up 63% from US$7.2 billion in FY2024, across 614 million data-source queries. It complements the FY2024 machine-learning check-fraud figure, though FY2025 reporting does not separate the ML-only line.
JPMorgan's LLM Suite reaches more than 230,000 employees
JPMorgan Chase built LLM Suite, a secure in-house generative-AI platform for idea generation, drafting and summarising, and onboarded 200,000 employees within eight months of its mid-2024 launch; American Banker named it 2025 Innovation of the Year. The bank reports over 230,000 staff now use it worldwide, saving several hours a week.
Evidence of impactFinance & InsuranceUnited States2024
AI helped the US Treasury recover $1 billion in check fraud
Machine-learning AI helped the US Treasury recover US$1 billion in fiscal year 2024 by detecting Treasury check fraud faster. The department's broader technology and data push stopped or clawed back a record US$4 billion in fraud and improper payments, versus US$652.7 million the previous year.
Sundt and Zachry run Bedrock's autonomous excavators on American sites, and jobsite AI saved Hensel Phelps $342,000.
DeploymentManufacturing, Energy & ResourcesUnited States3 Sep 2026
Santee Cooper brings Google AI into load and financial forecasting
Santee Cooper — South Carolina's state-owned power and water utility Santee Cooper is working with Google to modernise load forecasting and financial planning with AI. CFO Tami Wilson said Google's WeatherNext 2 weather model should improve load forecasts, Google's Gemini Enterprise Agent Platform is speeding financial forecasting, and several hundred Gemini Enterprise licences are going out across the organisation.
DeploymentManufacturing, Energy & ResourcesUnited States30 Aug 2026
Caterpillar rolls out AI agents across its operations
Caterpillar — Caterpillar runs AI agents across its operations to modernise legacy code, generate and test software and catch defects earlier, and is introducing the Cat AI Assistant, agents that let field technicians find repair procedures and parts by voice. At the Ai4 conference, chief technology officer Jaime Mineart said the tools draw on roughly 1.6 million connected assets and 16-plus petabytes of data; the company plans $100 million to retrain 118,000 employees over five years.
DeploymentManufacturing, Energy & ResourcesUnited States25 Aug 2026
NuScale deploys nuclear-specific AI for its reactor engineers
NuScale Power — NuScale Power is deploying nuclear-specific AI tools from Nuclearn and NPX for engineering and knowledge management in its reactor programme. An initial proof of concept showed they could cut time spent finding relevant information by up to 80%, with every answer traced back to its original controlled source, the company says.
DeploymentManufacturing, Energy & ResourcesUnited States19 Aug 2026
Sundt and Zachry run Bedrock's autonomous excavators on US sites
Sundt & Zachry — Sundt Construction and Zachry Construction have Bedrock Robotics' Operator retrofit kit, which turns ordinary excavators fully autonomous, working on active US infrastructure sites, including a Nevada water-treatment plant and a 1.2-million-cubic-yard civil earthworks project. After about a year of supervised testing, the machines now run with no operator on site. Bedrock's chief executive, Boris Sofman, says the system sees 360 degrees and can compress schedules.
DeploymentManufacturing, Energy & ResourcesUnited States12 Aug 2026
US contractors put jobsite AI to work, saving Hensel Phelps $342,000
Suffolk, Hensel Phelps, Burns & McDonnell — Suffolk, Hensel Phelps and Burns & McDonnell are putting jobsite AI to work. Hensel Phelps reported saving $342,000 using reality-capture tool Track3D for progress tracking on San Francisco International Airport's Courtyard 3 Connector; Burns & McDonnell vets preconstruction drawings with AI, and Suffolk's AI systems capture consistent jobsite data.
DeploymentManufacturing, Energy & ResourcesUnited States5 Aug 2026
Novo Construction uses BuildCheck's AI to flag design changes in drawings
Novo Construction — Novo Construction is using Diffs, BuildCheck's AI tool, on two California projects to flag design changes between successive drawing packages pre-construction, replacing manual review of hundreds of pages. CIO Colin Stoner says it helps teams price early and track evolving drawings, while urging 'trust but verify' on AI output.
Evidence of adoptionManufacturing, Energy & ResourcesUnited States2025
86% of large US contractors expect AI to give competitive advantage
86% of large US contractors expected an AI competitive advantage, against 69% of small and mid-sized firms, in a December 2025 Dodge Construction Network/CMiC survey of 235 contractors. Only 40% had a dedicated AI budget.
DeploymentManufacturing, Energy & ResourcesUnited States
Zachry uses AI scheduling to cut 28 days off a highway project
Zachry Construction trimmed 28 days from a $149 million Texas I-10 highway job using AI construction scheduling from ALICE Technologies. Modelling about 60 job orders took the AI scheduler around three minutes; the chosen plan shuffled tasks and reduced flat-work crews from nine to seven. Zachry and ALICE's founder claim the saving; no independent assessment has appeared.
Auto-steer has reached 70% of large US crop farms, while only 27% of farms used any precision-agriculture practice in 2023.
Evidence of impactAgriculture & FoodUnited States2024
Autonomous laser weeding cut weed biomass by 97% in US trials
In 2024 replicated trials of beet, spinach and pea at two US research stations, autonomous deep-learning laser weeding cut weed biomass by at least 97% against untreated controls and equalled or beat conventional herbicides. Laser-weeded peas out-yielded a bentazon plus imazethapyr programme by 15%. Manufacturer Carbon Robotics donated and ran the laser unit.
Evidence of adoptionAgriculture & FoodUnited States2023
Only 27% of US farms used precision-agriculture practices in 2023
In 2023 just 27% of U.S. farms and ranches used precision agriculture to manage crops or livestock. Even in a leading agricultural market, adoption remains a minority.
Evidence of adoptionAgriculture & FoodUnited States2023
Auto-steer systems reach 70% of large US crop farms
In 2023, 52% of midsize and 70% of large-scale U.S. crop-producing farms used tractor and harvester guidance and auto-steer systems. Early-2000s use was in single digits, and uptake rises steeply with farm size.
Evidence of adoptionAgriculture & FoodUnited States2023
US precision-agriculture adoption rises sharply with farm size
US precision-agriculture adoption climbs steeply with farm size. In 2023, small family farms, with gross cash farm income under $350,000, had the lowest adoption of every technology category measured, and retired operators and farms selling under $150,000 had the lowest of all.
Evidence of impactAgriculture & FoodUnited States2021
Robotic-milking dairy farms earned 13% higher net returns, USDA finds
US farms using robotic 'box' milking earned dairy net returns 13% above non-adopters' in USDA's first nationally representative profitability estimate. Five Agricultural Resource Management Survey waves through 2021 feed the figure.
Evidence of adoptionAgriculture & FoodUnited States2021
Just 6% of US milk came from robot-milked cows in 2021
Robotic milking has a measured profitability edge, yet robots milked the cows behind only 6% of US milk in 2021. Partly automated tools like computerised feed delivery covered about half of production.
Chipotle screens applicants with an AI hiring assistant across 3,500 restaurants, and a hiring-bias claim against Workday is proceeding nationwide.
RegulationHR & PeopleUnited States31 Aug 2026
California lawmakers pass ban on AI surveillance of workers' emotions
California Legislature — California lawmakers passed Assembly Bill 1883 on 30 August, sending Governor Gavin Newsom a measure barring employers from AI surveillance of a worker's individual emotional state or collection of their neural data. Violations would cost $500 each, with certain aircraft and product development for defence, military, space or national security exempt.
OPM tells agencies most AI in federal hiring is not high-impact
US Office of Personnel Management — The US Office of Personnel Management told agencies, in a memo from Director Scott Kupor, that AI in federal hiring is mostly not high-impact when used to draft job announcements, screen applicants, check files pre-offer or assess hiring metrics, as long as an official reviews it independently and adopts it. OPM plans AI features in USAJOBS, USA Staffing and USA Hire, but agencies need not wait for them.
Evidence of impactHR & PeopleUnited States12 Aug 2026
Employment for AI-exposed 22-to-25s sits 19% below peers
Stanford Digital Economy Lab — Employment of 22-to-25-year-olds in the most AI-exposed occupations is 19 per cent below the path of less-exposed peers, finds a revised version of the Stanford Digital Economy Lab paper Canaries in the Coal Mine. Using high-frequency ADP payroll data on millions of US workers through June 2026, Erik Brynjolfsson, Bharat Chandar and Ruyu Chen show the gap widening steadily since August 2025, driven by less hiring rather than more separations. Declines cluster where AI substitutes for people, while employment is flat or rising where it complements them; the authors call these early descriptive indicators, not causal evidence.
US court lets AI hiring-bias case against Workday proceed nationwide
In Mobley v Workday, a US federal court let a nationwide ADEA age-discrimination collective action proceed over Workday's AI hiring-screening tools, for applicants 40 and over rejected since September 2020. The flagship US test of AI hiring bias, it asks whether a vendor can be liable as an employer's 'agent'; opt-ins closed in March 2026 and core discrimination claims advanced in June 2026.
LinkedIn launches Hiring Assistant, its first recruiting AI agent
LinkedIn has launched Hiring Assistant, billed as its first AI 'agent', which sources candidates and builds shortlists autonomously, freeing recruiters for relationships. Early enterprise user Certis, a security firm, reported recruiter productivity up 60 to 70 per cent and shortlists produced in minutes instead of days, per its chief human resources officer.
Chipotle deploys an AI hiring assistant across 3,500 restaurants
Chipotle has put Paradox's conversational AI hiring assistant, 'Ava Cado', in more than 3,500 restaurants across North America and Europe to handle candidate messages, interview scheduling and job offers. Announcing it in October 2024, the company said it expected in-restaurant time to hire to fall by up to 75 per cent.
89% of B2B marketers use AI to generate copy, and New York now requires advertisers to disclose AI-generated performers.
Evidence of adoptionMarketing & CreativeUnited States9 Sep 2026
88% of US and UK advertisers use or pilot creative AI
Extreme Reach — 88% of agency and brand advertising professionals report using or piloting AI in creative production, nearly half daily, Extreme Reach's State of Ad Ops study of 400-plus US and UK professionals finds. Production and post-production dominate, led by visual effects and compositing (45%), then performance analysis and creative testing, and image creation, at 44% each.
Google has put its Veo video model into Google Ads' Asset Studio and Demand Gen campaigns, letting advertisers make video ads of up to ten seconds from up to three images without leaving the ad console. Rolled out in March 2026 with Google's Nano Banana image tool, it brings AI-generated video creative into the ad-buying platform.
New York law requires advertisers to disclose AI-generated performers
New York's Synthetic Performer Law, in force from 9 June 2026, makes advertisers and agencies conspicuously disclose knowingly using an AI-generated 'synthetic performer', a computer-made figure resembling no real person, in ads. Fines are $1,000 for a first violation and $5,000 after. Among the first US labelling rules for AI ad creative, it matches SAG-AFTRA's 2025 limits on synthetic performers.
Meta aims for fully AI-generated advertising by the end of 2026
Meta aims to make advertising fully end-to-end AI-generated by the end of 2026: an advertiser would give only a budget and a product image, and Meta's AI would create the imagery, video and copy, target across Facebook and Instagram, allocate spend and personalise each ad in real time. Chief executive Mark Zuckerberg set out the goal; the full system is not yet deployed.
Evidence of adoptionMarketing & CreativeUnited States2025
US AI advertising spending is forecast to double by 2030
US 'AI advertising' spending, ads around AI-powered results like Google's AI Overviews and chatbots, is forecast to more than double from US$32.03 billion in 2026 to US$68.25 billion in 2030 (about 2.1x). Over 80% goes beside AI content; in-chatbot ads stay under US$1 billion in 2026, reaching about US$5 billion by 2030.
Evidence of adoptionMarketing & CreativeUnited States2024
89% of B2B marketers use AI to generate marketing copy
89% of B2B marketers use AI to write marketing copy and 95% say their organisation uses AI-powered applications, in CMI/MarketingProfs' 2026 research (fieldwork mid-2025, n=1,015), against 81% team gen-AI use a year before. The wording moved from 'teams use generative AI' to 'org uses AI apps'; the 89% copy figure is the nearest like-for-like.
Cisco has given 90,000 employees a personal AI agent, while the Census Bureau puts business-wide AI use at 21.8%.
Evidence of impactBusiness OperationsUnited States1 Sep 2026
US workers spend 42% of AI time troubleshooting errors and prompts
BambooHR — US workers spend more AI time troubleshooting errors and reworking prompts (42%) than on productive work that advances their workload (35%), a BambooHR survey of 1,600-plus full-time salaried workers finds. Respondents used AI an average 87 minutes a day, and BambooHR estimates roughly 20 workdays yearly go to troubleshooting, though 65% felt confident and enthusiastic about AI at work.
DeploymentBusiness OperationsUnited States27 Aug 2026
Cisco rolls out a personal AI agent to 90,000 employees
Cisco — Cisco has given its whole workforce of about 90,000 people MyAgent, a personal AI agent built on its Circuit AI platform. Operations executive vice-president Thimaya Subaiya said it takes an objective and coordinates the steps, running autonomous workflows across apps such as Outlook, Webex, Jira and SharePoint.
Evidence of adoptionBusiness OperationsUnited States2026
21.8% of US businesses report using AI, Census Bureau finds
21.8% of U.S. businesses reported using AI in some business function in the two weeks to 26 July 2026, and 25.9% expected to within six months (Census Bureau BTOS, 13 August 2026). Use climbs with firm size: about 20–22% under 50 employees, 30.3% at 100–249 and 41.5% at 250-plus.
Evidence of adoptionBusiness OperationsUnited States2026
18% of US firms use AI, but adoption stays shallow
A nationally representative U.S. Census study of 117,000-plus firms (Nov 2025–Jan 2026) found 18% using AI in a business function, 32% employment-weighted. AI adoption is shallow: 57% of adopters use it in three or fewer functions, chiefly sales and marketing (52%), strategy and business development (45%) and IT (41%); 66% of users only augment existing tasks, and 2% of firms cut AI-related jobs.
Evidence of adoptionBusiness OperationsUnited States2026
About 55% of US workers have used AI on the job
About 55% of U.S. workers say they have used AI at work for at least one of 11 tasks, per a Census Bureau household survey fielded March 2026. Among last week's users, 31% saved one to two hours, 25% under an hour, 15% three to four hours and 15% over four hours, while 10% saved no time and 3% needed extra time.
California signs laws creating a registry for independent AI auditors
State of California — California Governor Gavin Newsom signed two bills his office calls first-in-the-nation standards for independent assessment of AI systems. Senate Bill 813 frames independent verification organisations that check AI systems and models for state-law compliance; Assembly Bill 1405 creates a state registry of AI auditors with independence, transparency and integrity standards.
RegulationTechnology & SoftwareUnited States12 Aug 2026
Colorado publishes draft rules for its rewritten AI law
Colorado Department of Law — The Colorado Department of Law published draft rules on 11 August for the state's Automated Decision-Making Technology Act and its conversational AI service provisions, setting compliance duties for developers and deployers. Signed by Governor Jared Polis on 14 May as SB 26-189, the ADMT Act repealed and replaced the 2024 Colorado AI Act with a narrower framework on transparency and disclosure of adverse outcomes from automated decisions, dropping mandatory risk-management programmes, impact assessments and the duty of reasonable care. Comments are invited before a 26 October public hearing, and the Act applies from 1 January 2027 whether or not rulemaking is finished.
RegulationTechnology & SoftwareUnited States4 Aug 2026
California's AI disclosure rules take effect for large GenAI services
State of California — California's AI Transparency Act took effect on 2 August, obliging publicly available generative AI services with over one million monthly users in California to add latent disclosures to AI-generated audio, video and images, offer an optional manifest disclosure and publish a free AI detection tool. Passed as SB 942 in 2024 and amended by AB 853 in 2025, it carries civil penalties of $5,000 per violation, each day counting separately, with no private right of action. Hosting and large online platforms face further duties from 1 January 2027, and capture-device makers from 2028.
US FTC orders seven firms to explain AI companion chatbot risks
The US Federal Trade Commission issued 6(b) study orders, by a 3-0 vote on 11 September 2025, to OpenAI, Character Technologies, Meta, Instagram, Snap, xAI and Alphabet, examining possible harm to children and teenagers from AI 'companion' chatbots. It also checks children's online-privacy compliance, running alongside wrongful-death litigation against OpenAI (Raine v OpenAI, filed August 2025), a defining AI-safety case of 2025-26.
Google says AI now generates about 75% of its new code
AI now writes about 75 per cent of Google's new code, which human engineers then review and approve, chief executive Sundar Pichai said at Google Cloud Next in April 2026, up from around 50 per cent the previous autumn. The on-record vendor claim rests on a loose definition of 'AI-generated'.
Dollar General has put RELEX forecasting into 21,000 stores, and Kroger has 500 shelf-scanning robots in its aisles.
DeploymentRetail & ConsumerUnited States31 Aug 2026
Best Buy launches its ‘Ask Blue’ AI shopping assistant
Best Buy — Best Buy launched 'Ask Blue', a conversational AI assistant drawing on product details, reviews, availability and pricing, helping shoppers compare items, check compatibility and answer questions, and routing them to self-service or live support. Incoming chief executive Jason Bonfig announced the phased rollout, without technology or adoption figures.
DeploymentRetail & ConsumerUnited States27 Aug 2026
Dollar General deploys RELEX AI forecasting across 21,000 stores
Dollar General — Dollar General has deployed RELEX Solutions' AI platform for replenishment, allocation and demand forecasting across 21,000-plus stores and 34 distribution centres, uniting forecasting and replenishment in one system. Jeff Vaughan, the retailer's SVP of global inventory management, said it gives teams more visibility across the network.
DeploymentRetail & ConsumerUnited States27 Aug 2026
Home Depot puts Magic Apron AI assistant in every US store
The Home Depot — Home Depot's Magic Apron AI assistant is now live in all 2,000-plus US stores with localised store knowledge, helping customers and associates find products, get answers on specific items and plan projects in the aisles. Shoppers reach it via the Home Depot app or an in-store QR code and can type, dictate, upload photos or use their preferred language. The retailer says it already fields millions of questions a month.
DeploymentRetail & ConsumerUnited States9 Aug 2026
Kroger deploys 500 Simbe shelf-scanning robots across its stores
Kroger — Kroger now runs 500 Simbe 'Tally' shelf-scanning robots across its stores, the 500th going live at its Smith's Marketplace banner, Simbe says. The autonomous robots patrol aisles checking on-shelf availability, price accuracy and inventory; Kroger has published no figures for its fleet.
NJ Transit launches an AI chatbot called Navvie for riders
NJ Transit — NJ Transit's redesigned website now carries Navvie, an AI chatbot giving riders conversational answers without navigating multiple pages, the agency says. Navvie answers questions on schedules, alerts, transfers and trip planning, and may be added to the NJ Transit mobile app by end-2026. It answers Governor Mikie Sherrill's executive order on improving digital infrastructure and passenger information; a separate request for information seeks a unified real-time customer information platform.
DeploymentTransport & LogisticsUnited States19–21 Aug 2026
Delta says it will expand AI in ticket pricing and operations
Delta Air Lines — Delta Air Lines chief executive Ed Bastian told a podcast the airline will expand AI in ticket pricing and predictive operations, expecting up to 50% better profitability. Delta calls its pricing system a decision-support tool on aggregated market data and denies individualised fares based on personal data. US lawmakers want answers on how AI and personal data affect fares.
Port Authority puts AI travel assistants on four airport sites
Port Authority of New York and New Jersey — John F. Kennedy, Newark Liberty, LaGuardia and New York Stewart International now share a single AI travel assistant, built into revamped Port Authority of New York and New Jersey pages. It answers queue length at security or customs, free parking spots and nearby amenities, sparing travellers from separate listings. Officials frame the airport chatbot as easing journeys through these United States hubs.
Verizon has deployed Gemini across customer service and network operations, and the Washington Post has built agents to query its own data.
DeploymentMedia, Telecom & EntertainmentUnited States29 Aug 2026
The Washington Post builds AI agents to query its internal data
The Washington Post — The Washington Post has built AI agents on ChatGPT and OpenAI's APIs that answer recurring advertising, subscription and content questions from its internal datasets, within permission rules. Cross-dataset lookups become an on-demand assistant, leaving analysts free for judgement, per a trade-news summary with no scale figures or named sources.
DeploymentMedia, Telecom & EntertainmentUnited States26 Aug 2026
Verizon deploys Google's Gemini across customer service and network operations
Verizon — Verizon has deployed Google Cloud's Gemini AI across marketing, network operations and customer service. In some channels Gemini handles most inbound consumer calls and chats, diagnosing issues and passing complex cases to staff; AI agents patch and re-route network systems automatically via programmatic access. Financial terms, timelines and figures went undisclosed.
Moderna's staff built more than 750 custom GPTs in two months.
DeploymentStrategy & LeadershipUnited States
Moderna staff build over 750 custom GPTs in two months
Moderna rolled out OpenAI's ChatGPT Enterprise company-wide and let staff build AI assistants; in about two months they created over 750 custom GPTs across legal, research, manufacturing and commercial functions. Legal reached 100 per cent adoption, the highest of any department, the company says.
Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 1114 entries across 249 countries.
United States9 Sep 2026
Canada