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Applied AI in the Netherlands

Dutch entries are corporate and operational — nearly 50 use cases in production at ABN Amro, agents on PostNL's admin — with AiNed funding the national push since 2022.

AI readiness
0.77
Rank 4 of 171 — IMF AI Preparedness Index
On the record
8
entries across 7 industries
National programme
2022
AiNed, under the National Growth Fund
National programme

AiNed, under the National Growth Fund

Announced 2022. Its pillars are research and innovation, adoption by business and government, skills.

Services 70.4% · Industry 17.7% · Agriculture 1.7% of gross value added — World Bank, 2025

Kind
Role
8 entries

Business Operations

2

Mews runs Duna's AI agents for compliance and onboarding checks.

Evidence of adoptionBusiness OperationsNetherlands10 Sep 2026

A quarter of Benelux organisations run AI agents in production

Xebia — One in four Benelux organisations run AI agents in production, per Xebia's Data & AI Monitor 2026/2027 Benelux Edition (56 questions, 415 professionals, covering readiness, governance, sovereignty and trust) — part of a broader AI agents in the workplace shift across the Netherlands and Belgium. Assistant adoption climbs much higher, reaching 74%, yet faith in the technology hasn't caught up: merely 21% rank machine output alongside a human colleague's, while only 24% believe they can fully monitor what AI actually produces. Dependence on external vendors runs deep as well, with 81% describing themselves as reliant and 69% anxious about unsanctioned tool use spreading among staff.

xebia.com
DeploymentBusiness OperationsNetherlands14 Aug 2026

Mews deploys Duna's AI agents for compliance and onboarding checks

Mews — Hospitality software firm Mews has deployed Duna's AI compliance agents across customer onboarding, from sanctions and PEP screening to know-your-customer checks and ongoing monitoring. Chief executive Matthijs Welle says the agents cut manual reviews and false positives and raise straight-through processing.

Compliance / onboardingfintech.global

Finance & Insurance

1

ABN Amro reports running nearly 50 AI use cases in production.

DeploymentFinance & InsuranceNetherlands13 Aug 2026

ABN Amro reports running nearly 50 AI use cases in production

ABN Amro — ABN Amro's second-quarter 2026 results list nearly 50 AI use cases in production at the Dutch bank. Among them are GitHub Copilot for developers, a knowledge assistant helping analysts with anti-money-laundering and know-your-customer work, and the bank's first customer-facing generative-AI voice-bot.

Customer service / compliancecomputable.nl

Government & Public Sector

1

The Dutch government is rolling out vlam-chat, its own AI assistant, to civil servants.

DeploymentGovernment & Public SectorNetherlands10 Jun 2026

Dutch ministries roll out sovereign vlam-chat assistant to civil servants

Dutch central government (Ministry of the Interior and Kingdom Relations) — The Dutch government is extending vlam-chat, a home-built AI chatbot for civil servants, to several units of the Ministry of the Interior and Kingdom Relations, with pilots elsewhere in central government. The ministries of Health, Finance, General Affairs, Education, and Infrastructure and Water Management, plus the High Councils of State, already have it. 82% of surveyed users use it at least weekly and 77% save noticeable time; production rollout follows in the second half of 2026.

Civil servant (central government)computable.nl

Healthcare & Life Sciences

1

53% of Dutch hospitals use AI at small scale, most often in care administration and billing.

Evidence of adoptionHealthcare & Life SciencesNetherlands16 Mar 2026

Dutch hospitals mostly use AI at small scale, survey finds

M&I/Partners — M&I/Partners' eighth AI Monitor, with replies from 52 Dutch hospitals, finds hospital AI use concentrated in care administration and billing (80%), then diagnostics (71%) and communication (65%). Most use is small-scale (53%) and 8% large-scale; 48% have a worked-out AI vision and strategy, and 76% an AI policy.

mxi.nl

Retail & Consumer

1

Just Eat has rolled out a conversational AI voice assistant across Europe.

DeploymentRetail & ConsumerNetherlands11 Aug 2026

Just Eat rolls out a conversational AI voice assistant across Europe

Just Eat Takeaway.com — Just Eat Takeaway.com has taken its AI voice assistant Europe-wide after UK and German launches, letting customers search restaurants, grocers and shops by speech on iOS and Android. Early UK company data show users finding things about 40% faster than with text-only AI and 30% likelier to choose a recommended dish or restaurant; no independent evaluation exists.

Customer serviceretailtechinnovationhub.com

Transport & Logistics

1

PostNL has put AI agents on its administrative processes.

DeploymentTransport & LogisticsNetherlands3 Aug 2026

PostNL deploys AI agents to automate administrative processes

PostNL — PostNL is deploying AI agents to automate administrative and support work under what it calls an 'AI-first' strategy, speeding process automation and standardisation. The work sits in a cost-savings plan now up to €180 million, including about €75 million extra across 2027 and 2028. Chief executive Pim Berendsen said this makes the cost base more competitive; no AI products were named.

Back-office opspulse2.com
Latest on the record
  • Evidence of adoptionA quarter of Benelux organisations run AI agents in productionBusiness Operations10 Sep 2026xebia.com
  • DeploymentMews deploys Duna's AI agents for compliance and onboarding checksBusiness Operations14 Aug 2026fintech.global
  • DeploymentABN Amro reports running nearly 50 AI use cases in productionFinance & Insurance13 Aug 2026computable.nl
  • DeploymentJust Eat rolls out a conversational AI voice assistant across EuropeRetail & Consumer11 Aug 2026retailtechinnovationhub.com
  • DeploymentHaute Equipe adopts the Dutch sovereign-AI platform soev.aiLegal & Professional Services7 Aug 2026consultancy.nl
  • DeploymentPostNL deploys AI agents to automate administrative processesTransport & Logistics3 Aug 2026pulse2.com
Europe
Netherlands0.77United Kingdom0.73Czechia—Hungary—Estonia—Belarus—European Union0.66Albania—Germany0.75Switzerland—Andorra—Croatia—Russia—Belgium0.67France0.70Guernsey—Italy0.62Malta—Serbia—Spain0.65Austria0.72Gibraltar—Iceland—Slovakia—Sweden0.75Bosnia and Herzegovina—Denmark0.78Finland—Greece—Ireland0.69Latvia—Moldova—Montenegro—Poland0.60Ukraine—
Method and sources

Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.

The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 1114 entries across 249 countries.