Industrial Research Unit · Straits Institute for Applied AI
Applied AI in Bulgaria
The record holds 14 entries from Bulgaria, across 7 industries, led by Finance & Insurance, then Government & Public Sector. Last updated 14 Sep 2026.
On the record
14
entries across 7 industries
Kind
Role
14 entries
Finance & Insurance
4
DeploymentFinance & InsuranceBulgaria26 Sep 2025
tbi bank integrates first AI agent in Bulgarian banking
tbi bank — Bulgaria now has its first AI agent in banking, deployed by tbi bank to reshape operational workflows. A task once needing 37 minutes of staff time now finishes in 2.76 seconds, as the tool pulls and refreshes records from public institutional databases without manual input. Running inside the SYNCRO AI platform alongside hundreds of RPA robots already in place, this addition to bank AI automation shifts employee focus toward higher-value strategic work.
Evidence of adoptionFinance & InsuranceBulgaria2 Sep 2025
Postbank's EVA AI assistant serves 1.2 million users in Bulgaria
Postbank (Eurobank Bulgaria AD) — Over 1.2 million people in Bulgaria have used Postbank's EVA AI banking assistant, which has logged more than 8 million queries to date. Usage is climbing fast: 320,000 exchanges came in just the first seven months of 2025, putting the full-year figure on track near 560,000. Reply speed now sits under 0.1 seconds thanks to a freshly deployed model, and the banking chatbot's topic range has widened past 800 areas since debuting in 2018 as the nation's first of its kind.
DSK Bank launches Bulgaria's first fully AI-based assistant
DSK Bank — DSK Bank rolled out Bulgaria's first fully AI-based assistant, an AI banking assistant driven by OpenAI's generative AI and trained on contextual data about its own offerings. Available via the bank's website and dskdirect.bg, it answers queries on products, charges and fees, an early AI-powered banking assistant example locally. Plans call for it to become a personal financial advisor giving recommendations and completing tasks with little staff input.
Evidence of adoptionFinance & InsuranceBulgaria26 Jun 2025
UBB's Kate AI assistant reaches 71% autonomy and 2.2m conversations
United Bulgarian Bank (UBB) — Autonomy at UBB's AI assistant in banking, Kate, climbed to 71% in 2025 from 54% when she launched. Customer engagement surged too: 762,573 people held nearly 2.2 million conversations with Kate from January to June 2025 alone, marking a 4.5-fold rise in users and 6.5-fold rise in exchanges versus her first year. Kate now performs work equal to 25 employees and moved 50,000 vignettes in 2025, while UBB Asset Management's AI-managed mutual fund attracted EUR 23.3 million from 597 investors.
DeploymentGovernment & Public SectorBulgaria19 Mar 2026
Bulgaria's revenue agency extends BgGPT-based AI across its offices
Национална агенция за приходите (NRA) — Bulgaria's National Revenue Agency is extending AI in tax administration to all its units after a successful pilot, the first Bulgarian administration to use the national BgGPT model at scale. Built with INSAIT, it covers head office and seven territorial directorates, targeting everyday use by 7,000-plus staff searching specific cases under shifting tax and social-security law.
DeploymentGovernment & Public SectorBulgaria10 Nov 2025
National Audit Office launches Odis AI assistant for procurement audits
Bulgarian National Audit Office — Odis, a new tool for AI procurement audits from Bulgaria's National Audit Office and INSAIT, Sofia University's AI institute, shrinks a four-day review to one day. Powered by the BgGPT model, this AI assistant for procurement auditors trawls the Electronic Public Procurement Platform, extracting and condensing records to flag issues faster. The Prime Minister attended its debut.
Evidence of adoptionGovernment & Public SectorBulgaria18 Jul 2025
First AI readiness index scores Bulgarian administration at 49 out of 100
Institute of Public Administration — Government AI adoption in Bulgaria scored 49 out of 100 in the country's first AI Readiness Index, published by the Institute of Public Administration. The public sector AI readiness rating, drawn from polling 6,254 civil servants in April and May 2025, places the administration in a 'building capacity' phase. Openness and learning motivation stood out as strengths, while strategy, leadership and AI Act preparedness lagged.
RegulationGovernment & Public SectorBulgaria18 Jun 2025
Cabinet designates seven bodies for fundamental rights under EU AI Act
Council of Ministers of Bulgaria — EU AI Act Bulgaria implementation now assigns fundamental rights protection to seven named authorities, following Decision No 398, adopted by the Council of Ministers. Oversight duties spread across the Ombudsman, the Central Election Commission, the Commission for Protection from Discrimination, the Commission for Personal Data Protection, the Commission for Consumer Protection, the State Agency for Child Protection, and the General Labour Inspectorate Executive Agency. Each watchdog now enforces AI Act compliance within its existing legal remit, marking a concrete step toward meeting these obligations nationally.
DeploymentHealthcare & Life SciencesBulgaria1 Jul 2026
Sofia's Military Medical Academy brings AI navigation into urology
Военномедицинска академия (Military Medical Academy), Sofia — The urology clinic of Bulgaria's Military Medical Academy has introduced VENUS, AI surgical navigation that segments the target organ automatically, and performed four highly specialised procedures on day one. The academy calls itself the country's first medical centre using it.
DeploymentHealthcare & Life SciencesBulgaria19 Sep 2025
University Hospital Kanev in Ruse deploys AI for radiology
University Hospital Kanev — AI radiology arrives in northern Bulgaria: University Hospital "Kanev" in Ruse now runs a certified European system from French firm AZmed, flagging suspect X-ray findings for staff review. Automated X-ray screening catches fine fractures a busy eye might miss, giving emergency trauma cases a built-in double-check. The tool assists radiologists rather than replacing them.
Evidence of adoptionBusiness OperationsBulgaria11 Dec 2025
8.55% of Bulgarian enterprises use AI in 2025, Eurostat reports
Eurostat — Bulgarian enterprise AI adoption hit 8.55% in 2025 among firms with 10+ staff, Eurostat reported, up from 6.47% in 2024 and 3.62% in 2023. It still trails the EU's 19.95% average, far behind leader Denmark's 42%, showing weak artificial intelligence use among businesses.
School in Vidin brings AI into classrooms for personalised lessons
Lyuben Karavelov Primary School, Vidin — Lyuben Karavelov Primary School in Vidin now delivers AI personalised learning, running a system that builds lesson outlines in seconds once subject, difficulty and outcomes are set. Pupils get AI-driven individualised instruction matched to their pace, backed by new science labs and an education museum.
DeploymentMedia, Telecom & EntertainmentBulgaria24 Jun 2025
Bulgaria's Capital deploys AI voice cloning for article audio
Capital (Economedia AD) — AI voice cloning for articles now powers spoken versions of stories at Capital, Bulgaria's leading business title owned by Economedia AD. It tested several vendors before picking one able to reproduce Bulgarian pronunciation. A new Storytel subscription brings AI-generated audio for news articles to readers, plus themed article playlists.
VSG Bulgaria deploys GitHub Copilot across all developers
VSG Bulgaria — Every VSG developer now holds a GitHub Copilot licence, the Bulgarian firm's route into AI in software development for authoring code, generating tests and drafting docs. This AI-assisted coding push extends to analysts too, alongside a homegrown Retrieval-Augmented Generation setup for internal knowledge search and an automated tool matching insurance quotes.
Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 1745 entries across 249 countries.
Bulgaria26 Sep 2025
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