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Applied AI in Serbia

The record holds 5 entries from Serbia, across 2 industries, led by Government & Public Sector, then Finance & Insurance. Last updated 14 Sep 2026.

On the record
5
entries across 2 industries
Kind
Role
5 entries

Government & Public Sector

3
DeploymentGovernment & Public SectorSerbia8 Sep 2026

Serbia's eGovernment portal adds AI assistant for passports

Office for IT and eGovernment — Serbia's Office for IT and eGovernment will launch an AI assistant for passport appointments by late September 2026, automating identity card and passport bookings on the eGovernment portal. Director Mihailo Jovanovic told RTS users will ask, in natural language, for the nearest police station opening. Testing is underway, with plans to extend this conversational AI for government services to school and kindergarten enrolment.

Administrative clerkmreast.eu
DeploymentGovernment & Public SectorSerbia23 Jul 2026

Serbia launches Radoslav AI assistant for social protection

Ministry of Labour, Employment, Veteran and Social Affairs — Serbia's Ministry of Labour, Employment, Veteran and Social Affairs put its first AI assistant for social protection queries, Radoslav, live on the eGovernment portal on 23 July 2026, running 24/7 without collecting personal data. The tool answers, conversationally, questions on qualifying for child support, family allowances and other welfare payments, plus application steps. Running on domestic infrastructure, including the Kragujevac supercomputer, the AI-powered social welfare chatbot clarifies rules rather than ruling on claims, leaving final decisions to human caseworkers.

Social workerserbiantimes.info
DeploymentGovernment & Public SectorSerbia1 Jun 2026

Serbian interior ministry deploys facial recognition software

Ministry of Interior of Serbia — Serbia's Ministry of Interior runs NEC's NeoFace Watch and NtechLab's FindFace, ministry sources told BIRN, extending facial recognition surveillance already built on thousands of Huawei cameras with biometric capability. Russia and Iran use the same software. Rights groups warn this biometric identification system lacks legal grounding, since biometric provisions were left out of the draft Law on Police.

Police officerbalkaninsight.com

Finance & Insurance

2
DeploymentFinance & InsuranceSerbia20 Aug 2026

National Bank of Serbia will use AI model to track prices

National Bank of Serbia — Retailers must now publish daily price lists, feeding National Bank of Serbia (NBS) AI price tracking that produces short-term inflation estimates, says Governor Jorgovanka Tabakovic. The goal: an artificial intelligence model for inflation estimates showing price direction before official statistics arrive. NBS calls it a supplement to the Statistical Office's monthly reports, not a replacement.

Central bank economistsrpske.rs
Evidence of adoptionFinance & InsuranceSerbia17 Aug 2026

Survey finds Serbian banks at 28% AI maturity in risk

KPMG / Association of Serbian Banks — KPMG and the Association of Serbian Banks scored AI maturity in Serbian banking risk at just 28% across 18 lenders surveyed. Most rely on scattered, ad hoc pilots rather than a coherent roadmap for artificial intelligence in risk functions, held back by weak data readiness. Assessed dimensions: strategy, deployment depth, staff skills, risk controls, data quality, infrastructure.

kpmg.com
Latest on the record
    Europe
    Serbia—United Kingdom0.73Czechia—Hungary—Estonia—Belarus—European Union0.66Albania—Germany0.75Netherlands0.77Switzerland—Andorra—Croatia—Russia—Belgium0.67France0.70Guernsey—Italy0.62Malta—Spain0.65Austria0.72Gibraltar—Iceland—Slovakia—Sweden0.75Bosnia and Herzegovina—Denmark0.78Finland—Greece—Ireland0.69Latvia—Moldova—Montenegro—Poland0.60Ukraine—
    Method and sources

    Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.

    The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 1114 entries across 249 countries.