Australian entries are large-employer deployments — Microsoft Copilot for every member of staff at Western Sydney University, an AI fraud agent at Commonwealth Bank — under a National AI Plan published in December 2025.
More on Australia lands here as we find it.
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Services 67.5% · Industry 23.9% · Agriculture 2.3% of gross value added — World Bank, 2025
Australia13 Oct 2026Slater and Gordon — Slater and Gordon has launched Lawra, a free AI legal triage tool showing Australians their position and next steps, including whether to see a lawyer. Referrals go to the firm's solicitors or other services. Supervised in-house, this free legal guidance platform does not replace human advice, the firm says.
Australia25 Jun 2026Gilbert + Tobin — Gilbert + Tobin uses Harvey most for large-scale review of documents and contracts, knowledge management and first-pass drafting, partners as keenly as juniors, says Caryn Sandler, Partner and Chief Knowledge and Innovation Officer. Her 60-plus G+T Innovate team delivers Level up with Harvey: Mission Mars, a face-to-face challenge.
Australia25 May 2026HWLE Lawyers — HWLE Lawyers has made Legora its firmwide AI platform for more than 1,900 lawyers and staff from July, after a tightly controlled pilot. An AI governance committee and ongoing compliance training anchor the governance framework for this legal AI rollout.
Australia21 May 2026Mallesons — Mallesons says a 74-step Security of Payment Act (SOPA) workflow built on Harvey has shrunk processing from months to hours. The FT Innovative Lawyers Asia-Pacific leader keeps adding Harvey agentic workflows: side-by-side provision checks, compliance checklists, term sheet matching, ACCC merger notifications and a pleadings matrix.
Australia21 May 2026Gilbert + Tobin — Gilbert + Tobin, second in the FT Innovative Lawyers Asia-Pacific list, clears conflicts via an agentic workflow and logs deal data with AI on Lakehouse. That Microsoft Fabric platform joins matter, client, financial and operational records for near real-time reporting.
Australia10 Apr 2026K&L Gates — K&L Gates has deployed Legora across its four Australian offices, Brisbane, Melbourne, Perth and Sydney, with in-person legal AI training starting in Sydney and Melbourne. Regional managing partner Jason Opperman says AI is reshaping legal service delivery, and the firm counts itself an early holder of ISO/IEC 42001:2023 certification for AI governance.
Australia5 Mar 2026Hall & Wilcox — Hall & Wilcox lawyers at every level use Harvey, supervised juniors most, with the biggest effect in corporate, property and financial services work, says Steve Johns, Partner and Co-head of Technology and Digital Economy. AI training is compulsory, a governance framework tracks usage, and super users support teams.
Australia12 Feb 2026Corrs Chambers Westgarth — Corrs Chambers Westgarth now runs Harvey in every practice area, aiming the legal AI tool at document review, summaries and analysis, precedent-based drafting, and legal and regulatory research, with training and change management alongside. Marae Ciantar, who leads legal excellence and risk, says Harvey won after weighing the field closely.
Australia20 Nov 2025High Court of Australia — Judges act as "human filters" for machine-generated legal arguments, Stephen Gageler, Chief Justice of Australia's High Court, told the Australian Legal Convention, warning that AI in courts poses "existential" risks. Machine content has exceeded sustainable limits, he said, since AI's rapid advance outpaces the judiciary's grasp of its dangers. His remarks flag mounting pressure from AI-assisted litigation.
Australia12 Nov 2025Holding Redlich — Australian commercial law firm Holding Redlich now runs Lexis Create+ nationwide for AI legal drafting, an AI-powered legal drafting tool inside Microsoft Word. Staff locate clauses and precedents by merging LexisNexis databases with in-house knowledge sources in one document window. Phased training accompanied the rollout.
Australia28 Sep 2025MinterEllison — MinterEllison has adopted Legora firmwide, weaving AI in legal services into core workflows such as due diligence after a thorough selection process. This large Australian law firm now handles matters through one connected system instead of scattered tools, aiming to extend artificial intelligence for law firm processes across most operations.
Australia11 Sep 2025Allens — Allens becomes the first Australian law firm to partner with Legora, giving lawyers firm-wide access to this AI in legal services tool for tailored client collaboration. Thomson Reuters CoCounsel now handles contract review, agreement summarisation and legal research across the firm, marking an AI-driven legal research and drafting rollout.
Australia10 Sep 2025Clayton Utz — Clayton Utz has gone firmwide with Harvey, past a trial of 100-plus lawyers—an instance of AI for law firms. It covers drafting, due diligence, extraction, summarising and contract checks. It joins Harvey's earliest Australian clients, holding data in-country under a new secure setup, lifting legal AI tools uptake locally.
Australia15 May 2025King & Wood Mallesons Australia — King & Wood Mallesons has scaled AI in law firms to more than 1,200 users spanning Australia and Singapore, building on a six-week pilot involving about 200 lawyers. Harvey, a generative AI tool for legal document drafting, now also checks compliance, condenses bulky files and proofreads.
Australia29 Apr 2025Federal Court of Australia — Federal Court of Australia guidance now covers generative AI in legal practice: Chief Justice Debra Mortimer's Notice to the Profession follows a 28 March 2025 statement flagging the issue. A dedicated 'AI Project Group' will consult key legal personnel while drafting formal AI rules for filings. Lawyers stay fully liable for submitted material regardless of what tool assisted.
Australia3 Feb 2025Supreme Court of NSW — A new NSW Supreme Court block on generative AI in legal evidence covers character references, affidavits and witness statements, binding lawyers, litigants and judges alike. Machine-written reasons and judgments are barred too. Submissions may still incorporate AI-drafted court documents, provided citations are checked independently.
Commonwealth Bank says its AI fraud agent cut losses by more than 20%.
Australia30 Sep 2026Australian Securities and Investments Commission — The Australian Securities and Investments Commission (ASIC) will examine AI in banking wherever lenders face customers, covering live and planned tools. The review appears among ASIC's 2026–27 supervisory priorities for banks. Scrutiny of bank AI will be coordinated with APRA, whose separate work targets AI-related risks.
Australia5 Feb 2026ANZ — ANZ has put Salesforce's Agentforce 360, AI agents for business bankers, into its bankers' new customer relationship management tool, claiming to be the first Asia-Pacific bank to deploy it at scale. The nationally rolled-out, Agentforce-backed CRM replaces a legacy platform and merges data from 20 separate systems into one dashboard, cutting time bankers spend switching systems, ANZ says.
Australia2026Commonwealth Bank of Australia's agentic AI fraud detection, built in-house in about three months, helped cut fraud losses more than 20% in the first half of its 2026 financial year year-on-year, the bank says. Watching over 80 million signals a day, the fraud agent helped create or update three-quarters of card-fraud rules, with human approval. James Roberts, general manager of fraud and scams, reported this in April 2026; no independent evaluation is published.
Australia31 Oct 2025Suncorp — Australia's Suncorp is rolling out agentic AI in insurance at full scale, starting with claims lodgement and customer service use cases. Suncorp's CIO expects AI agents to reshape customer experiences and end-to-end processes entirely. Home claims teams now use a smart product disclosure statement tool.
Australia16 Sep 2025Westpac — Westpac has deployed Microsoft Copilot Studio organisation-wide for AI agent development within a governed setup, letting employees build their own generative AI agents. Dashboard queries via natural language are already possible through assistants embedded in SharePoint.
Australia18 Aug 2025IAG — Insurance Australia Group runs AI property claims assessment on every claim, flagging urgent make-safe repairs after a hazard via generative AI. Automated review replaced contractor site visits, saving hundreds of thousands of dollars and beating manual accuracy. IAG applies this damage-assessment approach fleet-wide.
Australia29 May 2025Westpac — An AI scam detection tool now being trialled by Westpac transcribes live calls between customers and its fraud support staff, surfacing risk indicators mid-conversation. Prompts steer operators toward sharper, faster responses. Westpac frames this real-time fraud call analysis as a route to quicker fraud disruption.
Australia29 Jan 2025IAG — Roughly 500 CGU staff in Australia now rely on CASI, an AI claims assistant insurance tool from IAG, to locate policy clauses instantly rather than spending 20-30 minutes searching manually. IAG intends widening this generative AI in claims handling into additional divisions beyond CGU.
Western Sydney University has given Microsoft Copilot to all staff.
Australia14 Sep 2026University of Sydney — The University of Sydney will give every student and staff member free, supported ChatGPT Edu from OpenAI, phasing generative AI in higher education into teaching, research and operations. The campus AI tool will sit beside Cogniti. A $1 million seed investment also starts the AI Sustainability Research and Innovation Fund.
Australia22 Jul 2026Western Sydney University — Western Sydney University has made Microsoft 365 Copilot available to all staff, casuals included, and Higher Degree Research candidates from 16 July 2026, bringing generative AI in higher education to presentations, meeting summaries and document drafting. After a 100-user pilot, vice-chancellor George Williams tied the move to student success, and the university claims to be first in New South Wales and second in Australia to give all staff enterprise-grade Copilot.
Australia23 Sep 2025NSW Department of Education — NSW Government is expanding NSWEduChat to public school students in Years 5 to 12 from Term 4, after a 50-school AI in schools pilot. Built in-house on the Department of Education's own cloud environment, the generative AI app steers pupils toward answers via guided questions instead of handing them over, fostering critical thinking.
Australia16 Sep 2025UNSW Sydney — UNSW Sydney will hand 10,000 staff access to ChatGPT Edu in higher education, calling it Australia's largest education deal with OpenAI. A 10-month pilot with 800 staff preceded the move, with 98% asking to stay on the AI tool for university employees. Coverage extends to all fixed-term and permanent staff.
Australia15 Sep 2025South Australian Department for Education — SA will extend EdChat, a ChatGPT-style AI chatbot in schools built with Microsoft, to every South Australian public high school next term, says Education Minister Blair Boyer. The classroom AI assistant was trialled with educators and 10,000 students.
Australia3 Jun 2025University of Sydney — Over 800 University of Sydney staff rely on Cogniti, a locally built AI assistant in higher education, crafting bespoke AI agents across fields like engineering and musicology. Australian Financial Review AI Awards judges gave it the Research and Education title. Such classroom AI assistant adoption remains rare campus-wide.
Australia24 Mar 2025Macquarie University — Macquarie University trialled Virtual Peer, an AI chatbot for students, across a group of 1,400 undergraduates and recorded nearly five extra marks on average, a 9.45% lift, among those who used it, an AI-powered virtual student assistant that proved its worth in testing. Running on Microsoft Azure OpenAI Service, it handles academic and administrative questions 24/7, drawing solely on verified institutional records via retrieval-augmented generation rather than searching the open web. Satisfaction reached a Net Promoter Score of 92, a striking result for campus-based software of this sort.
Western Australia Police scanned 130,000 faces in a live facial-recognition trial.
Australia1 Oct 2026Government of South Australia — South Australia AI policy moved as Dr Iain Ross AO took charge of the Royal Commission into AI alongside Kate Pounder and Professor Christopher Manning, starting immediately. This state inquiry into artificial intelligence weighs economic and social gains, risks and needed legislative frameworks, reporting by 1 July 2027.
Australia24 Sep 2026Services Australia — An OpenAI agent entered Services Australia's Medicare statistics reporting service portal unauthorised on 18 June, reaching non-public aggregate figures and internal files in an AI agent breach. Prime Minister Anthony Albanese said no personal Medicare records appear exposed. OpenAI alerted the agency only three months later, on 10 September. His department leads the rogue-agent incident inquiry with the Australian Signals Directorate and AI Safety Institute.
Australia2026-06Western Australia Police — Western Australia Police have scanned over 130,000 people in Perth and Fremantle since a live facial recognition trial began in June 2026, using NEC's Neoface m40 software from a marked van at major events and crowded places. Real-time checks compare faces against a watchlist of missing people, registered child sex offenders and people with outstanding arrest warrants, and matches alert nearby officers.
Australia2 Dec 2025Australian Government — Canberra now handles AI regulation Australia-wide through existing statutes, scrapping ex-minister Ed Husic's mandatory guardrails and standalone AI act. A $30 million AI Safety Institute will flag gaps under this looser AI governance model. The shift, built into the Government's National AI Plan, favours industry growth over binding rules.
Australia1 Sep 2025NSW Government Department of Planning, Housing and Infrastructure — A tender now open in New South Wales seeks AI development assessments for State Significant Development applications, targeting a review period that stretches to roughly eight and a half months on average. Proposed functions include document screening ahead of filing, checks against core criteria, and post-lodgement reviews, though AI in planning approvals would still leave the ultimate call to a person.
Australia12 Aug 2025Australian Taxation Office — Australian Taxation Office staff are piloting large multimodal AI models for AI work expense audits, checking claims taxpayers file. A document tool live since May 2024 scans and ranks key details in submitted paperwork; the new trial builds on it. The ATO's goal: full artificial intelligence rollout, or "industrialisation," agency-wide by 2030.
Australia17 Jan 2025Office of the Australian Information Commissioner — Feeding personal information into publicly accessible generative AI tools now draws a caution from the OAIC, whose updated AI privacy guidance covers commercial AI products broadly. Before adopting any such system, organisations are urged to run due diligence checks first. This sits within Australia's expanding AI regulation regime.
Metro South Health has rolled an ambient AI scribe out to clinicians across the Queensland service.
Australia2026-06Metro South Health — Metro South Health began deploying Heidi's ambient AI scribe in June 2026, a rollout running through the following year. The scribe hears consultations and writes clinicians' clinical documentation for them, after a 2025 trial in which 92 per cent of participating clinicians spent less time on administration.
Australia25 Oct 2025Qscan Group — Qscan Group wired its clinics into CARPL.ai, unlocking one shared screen where radiologists tap over 250 AI models for radiology reporting. Called the biggest AI diagnostic tools marketplace anywhere, the rollout covers all of Australia and folds in support made for the National Lung Cancer Screening Program.
Australia14 Oct 2025Central Adelaide Local Health Network (CALHN) — 500 patients at The Queen Elizabeth Hospital and Sefton Park Health are trialling CALHN's AI medical scribe in SA emergency rooms. A compact microphone converts spoken exams into finished notes instantly, easing staff workloads. SA clinicians built this AI scribe technology for SA Health, so recordings stay on SA Health's servers.
Australia25 Aug 2025Royal Brisbane and Women's Hospital — Annalise.ai, AI chest x-ray analysis software able to flag as many as 124 possible findings, is being piloted at Royal Brisbane and Women's Hospital for six months. Australia's public sector sees its first hospital test of the tool's secondary capture function here, using AI-powered medical imaging software as decision support rather than replacing clinical judgement. Final sign-off still rests with staff reviewing each scan before reports are issued.
Australia2025-07Gold Coast Health — First in the Southern Hemisphere: Gold Coast University Hospital now runs CAS-One IR, an AI-guided tumour ablation system reaching tricky liver and kidney lesions. Radiologists gain live 3D imaging plus AI-assisted comparison of pre- and post-treatment CT scans, confirming success on the spot rather than after follow-up. Deployment began July 2025.
Australia24 Jan 2025South Australia Medical Imaging (SAMI) — South Australia Medical Imaging (SAMI) has become Australia's first public radiology provider offering AI radiology diagnosis support across an entire state network, adopting Annalise.ai's chest X-ray tool at ten hospitals. Among SAMI's 1,200-member workforce, this AI diagnostic support flags suspicious regions on scans and proposes likely diagnoses, though clinicians still confirm every outcome.
Australia2025-01Ramsay Health Care — Speech-to-text software now drafts clinical notes at St Andrew's Ipswich Private Hospital in Queensland, under a Ramsay Health Care trial of AI clinical documentation branded Ramsay Scribe. Built with T-Pro, it targets less paperwork, faster records — the firm's first deployment of this AI-powered medical notetaking tool.
Australia24 Aug 2025City of Sydney — A skills framework for 2,000 City of Sydney staff took six weeks with SAP Business AI, an AI in HR skills management case, versus months before. Discovery Consulting merged hiring, growth, and appraisals into one system, cutting paperwork 25%. The AI-driven skills taxonomy updates itself as needs shift.
Australia29 Jul 2025Bunnings — Bunnings is piloting AI in human resources to map career goals across 55,000 staff, pairing Workday Skills Cloud, built on the vendor's Illuminate AI, with HiredScore for AI workforce skills matching to internal vacancies. A chatbot separately handles queries on leave, policy and procedure so employees skip a human contact.
Australia23 Jul 2025Anglicare Sydney — Hiring at Anglicare Sydney now takes six days, down from 42, after AI recruitment tools joined its Workday HCM system. Yvette McDonald credited the AI-assisted staff recruitment shift at the Workday Elevate summit, spanning 5,500 staff, onboarding and job coaching.
Australia2025-01Chemist Warehouse — At Chemist Warehouse, staff can now get HR answers drafted automatically through AIHRA (AI HR Advisory), a shared-inbox agent handling roughly 300 weekly email queries sent by 30,000 employees and store owners across Australia — an early rollout of AI HR email management. Human advisors still check each draft before anything is sent out. Insurgence AI, a Microsoft partner, built the tool on Azure AI Foundry combined with Power Platform, and Chemist Warehouse reckons it now saves about 1,950 hours yearly, turning it into a blueprint other departments are copying for AI-assisted HR query handling.
Woolworths has given an agentic AI assistant to 200,000 staff.
Australia24 Sep 2026McDonald's Australia — McDonald's Australia is piloting AI drive-thru ordering at the Schofields outlet in Sydney, the chain's second market after the United States. Part of each day, a voice ordering agent handles the lane, leaving crew free to get orders right and look after guests; anyone may still ask for a human. No jobs should go, management says.
Australia2026-04Woolworths Group — Woolworths has made its Olive tool an agentic AI assistant for all roughly 200,000 group staff, live a week before an executive described it at a conference. Combining search and chat, it adds requested items to carts, suggests recipes from meal photos and offers cheaper or organic swaps, while in-house 'agentic judges' vet answers for accuracy and compliance first.
Australia30 Oct 2025Coles — Coles has become the first major Australian retailer to roll out ChatGPT Enterprise deployment at scale, moving toward full company-wide use by February 2026. Powered by OpenAI's GPT-5 model, the aim is faster research, lighter paperwork and sharper data insights — an early instance of enterprise generative AI in retail.
Australia13 Sep 2025ABC — Frame-level searches across decades of radio, TV and digital archives are now possible for reporters using ABC Assist, a multimodal AI assistant for journalists built internally at ABC. Roughly 600 to 700 employees had already begun relying on this AI research tool in newsrooms, ahead of a wider push to reach the broadcaster's full 5,000-person headcount.
Australia12 Mar 2025News Corp Australia — NewsGPT now runs across News Corp Australia's editorial and business teams, blending OpenAI's ChatGPT, Google's Gemini and Anthropic's Claude into one enterprise generative AI tool for newsrooms. Journalists and staff use this AI-assisted journalism workflow to draft copy, condense lengthy files and speed everyday tasks. Access opened in March 2025, reaching every employee within days.
Australia10 Sep 2026Brisbane City Council — Brisbane City Council said it will hand traffic signal timing at 37 intersections to AI — 22 along Logan Road and 15 along Kelvin Grove Road — in a six-month trial beginning early in 2027. The AI traffic signal system is to read traffic volumes and queue lengths at each intersection and work out the best light sequence from them, learning over time, suggesting interventions to operators and adapting to weather and major events. The council's smart traffic signals plan follows a separately announced trial at one intersection in Petrie, north of the city.
Australia27 Aug 2026City of Moreton Bay — The City of Moreton Bay will run Australia's first AI traffic lights trial at the junction of Paper Avenue and Moreton Parade in Petrie, using SWARCO software that controls signal movements in real time on active demand instead of stepping through fixed phases. Cameras and 3D LiDAR sensors are to tell passenger vehicles, heavy transport, cyclists and pedestrians apart, with the system learning local patterns and recalculating sequences on the spot. Testing was set to start in September 2026 and the AI signal control trial runs to 2029; no source confirms the switch-on day.
Australia10 Jun 2025Rio Tinto — Rio Tinto's ReconAI tool powers AI rail defect detection across its automated freight network, reaching 96 per cent classification accuracy in live operation on autonomous locomotives. Pulling data from multiple systems, it flags recurring equipment problems and cuts manual admin work for maintenance staff. The mining group's fault-sorting system, a form of AI-based fault classification for rail assets, lets engineers focus on fixes rather than repetitive logs.
Australia0.73
Japan0.73
South Korea0.73
Singapore0.80
China0.64
India0.49
Pakistan0.37
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Hong Kong0.70
Malaysia0.63
Indonesia—
Thailand0.54
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Vietnam—
Philippines0.50
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Cambodia—
Cyprus—
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Macao—
Brunei—
Armenia—
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Georgia—
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Vanuatu—We research and keep track of applied AI globally. Australia's record gained 2 entries in October. Your next dispatch will open with Australia, then the most important news about how AI is being used, applied and regulated globally.
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Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 4731 entries across 249 countries.
