Your essential monthly update on Applied AI, with Taiwan specially tracked.
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DeploymentGovernment & Public SectorTaiwan12 Oct 2026
Taiwan will use AI to process welfare grant reimbursements from January
Ministry of Digital Affairs — The Ministry of Digital Affairs (MODA) and the Social and Family Affairs Administration unveiled a Digital Reimbursement Service Network for AI grant reimbursement, where OCR and AI read and check receipts and invoices before a case officer signs off. Roughly 1,300 welfare groups lodge about 4,000 filings a year worth some NT$1.5 billion on paper. MODA expects about 90% less data entry and big cases cut from about 10 days to one, with automated expense verification running beside paper from January 2027.
DeploymentGovernment & Public SectorTaiwan27 Sep 2026
Taipei's tax office adds a 24-hour AI assistant for taxpayer rights
Taipei City Revenue Service — Taipei's revenue service offers an AI tax assistant on Google NotebookLM, answering round-the-clock queries on ombudsman requests, objections and local levy exemptions with citations. People are warned not to type identities or case particulars, and individual disputes stay with staff ombudsmen rather than the tax chatbot.
Evidence of impactGovernment & Public SectorTaiwan26 Sep 2026
Tainan's AI flags 2,558 property-price filings, 74 needing correction
Tainan City Land Administration Bureau — AI property price checks at Tainan's Land Administration Bureau have covered 142,758 declarations against neighbourhood sales. The software issued 2,558 warnings; staff confirmed 74 needed amending, typically sums typed with a digit too many or too few, in this automated price-registration review.
Evidence of adoptionGovernment & Public SectorTaiwan1 Sep 2026
Taiwan targets 500,000 AI professionals by 2040
Government of Taiwan — Taiwan's AI Talent Ark Project targets training at least 500,000 AI professionals by 2040, backed by more than NT$40 billion (US$1.26 billion) for ten major artificial intelligence projects next year. An AI professional training programme fixed by President William Lai's administration anchors this workforce push.
DeploymentGovernment & Public SectorTaiwan28 Aug 2026
Foxconn and Yunlin County build Document Brain AI for civil servants
Yunlin County Government — Yunlin County Government, Taiwan, now runs an AI for civil servants named Document Brain, using Foxconn's CityGPT platform. Roughly 20,000 records over seven months taught this AI agent for government document drafting to verify facts and surface knowledge; people still approve every result.
DeploymentGovernment & Public SectorTaiwan26 Aug 2026
Taiwan Customs plans two AI assistants in five-year plan
Customs Administration, Ministry of Finance — Under a five-year Smart Customs Navigation Plan unveiled 26 August 2026, Taiwan's Customs Administration is rolling out AI customs services. A knowledge base merges with agentic AI to answer questions, while a separate function scans photos or written product details to recommend cargo tariff codes. Staff trials come first, ahead of a customs AI assistant dashboard reaching officers by 2027.
Evidence of adoptionGovernment & Public SectorTaiwan9 Jun 2026
Taiwan issues AI Civil Service Talent Identification Guidelines beta
Ministry of Digital Affairs — Taiwan's Ministry of Digital Affairs and the Directorate-General of Personnel Administration issued the AI Civil Service Talent Identification Guidelines beta on AI training for civil servants. Staff fall into policy, application and development talent types with standard curricula and 40 course modules. For public-sector AI upskilling, dual-track certification directly accepts 25 industry certifications from AWS, Google, Microsoft and others.
DeploymentGovernment & Public SectorTaiwan3 Jun 2026
Taiwan MOJ launches exclusive legal LLM project
Ministry of Justice — Taiwan's Ministry of Justice launched an AI in legal administration project, the Ministry of Justice Exclusive Large Language Model, described as the island's first sovereign AI system built specifically for legal work. Minister Cheng Ming-chien said the legal domain AI model targets the administrative burden facing prosecutors, who together process more than 2 million criminal cases each year, freeing them to concentrate on analysing cases and flagging risk. The initiative applies government AI to prosecutorial functions rather than private law practice.
RegulationGovernment & Public SectorTaiwan21 May 2026
National AI Strategy Special Committee established May 2026
Executive Yuan — Premier Cho Jung-tai now heads Taiwan AI strategy efforts via the newly formed National AI Strategy Special Committee, steering AI-related affairs government-wide. First convened 23 June 2026, it anchors national AI governance within the Cabinet.
RegulationGovernment & Public SectorTaiwan22 Apr 2026
Judicial Yuan issues AI reference guidelines for courts
Judicial Yuan — Taiwan's Judicial Yuan has issued judicial AI guidelines fixing 18 rules for AI use in courts and subordinate agencies. The AI Systems Reference Guidelines cast AI purely as an assistive device, bar confidential case files from unvetted platforms, and leave sentencing, fact-finding and evidence weighing to human judgement alone.
AI risk taxonomy and assessment framework draft submitted
Ministry of Digital Affairs — Taiwan's Ministry of Digital Affairs has drafted an AI Risk Taxonomy and Assessment Framework, an AI risk assessment framework under the AI Basic Act aligning domestic rules with international standards. Submitted to the Executive Yuan, it sets four stages — cataloguing AI use cases, identifying risks, assessing them, responding — guiding authorities toward risk-based regulation, part of wider AI risk governance efforts.
RegulationGovernment & Public SectorTaiwan28 Jan 2026
Ten AI Initiatives Promotion Plan for 2025 to 2028
Executive Yuan — The Executive Yuan approved the Ten AI Initiatives Promotion Plan (2025-2028), a Taiwan AI policy targeting NT$7 trillion in output value by 2028. The National Development Council coordinates this national AI strategy, which spans digital infrastructure, key technologies and smart applications.
RegulationGovernment & Public SectorTaiwan28 Jan 2026
Taiwan approves AI New Ten Major Constructions plan
Executive Yuan — Taiwan's Executive Yuan has greenlit a four-year AI national strategy Taiwan calls the AI New Ten Major Constructions Promotion Plan, backed by roughly NT$1900億元. The National Development Council leads delivery with the Ministry of Economic Affairs, MODA and the National Science and Technology Council, spanning sovereign AI, computing capacity and talent pipelines. This national AI development plan releases funding year by year rather than all at once.
RegulationGovernment & Public SectorTaiwan14 Jan 2026
Taiwan's AI Basic Act enters into force in January
Government of Taiwan — President Lai Ching-te promulgated Taiwan's AI Basic Act, in force since 14 January 2026 after the Legislative Yuan passed it on 23 December 2025. The principle-based Taiwan AI regulation names the National Science and Technology Council as central competent authority and has agencies help their sectors write AI safety guidelines and codes of practice. It also tells government to use AI to protect workers' rights and tackle skills mismatches.
RegulationGovernment & Public SectorTaiwan14 Jan 2026
Artificial Intelligence Basic Act promulgated in January 2026
Legislative Yuan and President of Taiwan — The Legislative Yuan approved the 20-article Artificial Intelligence Basic Act on 23 December 2025, anchoring Taiwan AI regulation. The statute makes the National Science and Technology Council central competent authority, fixes seven governance principles and adds cross-agency coordination. Sector regulators get two years to write the AI law's implementing rules.
DeploymentGovernment & Public SectorTaiwan26 Oct 2025
Chiayi City brings AI translation to tourist information centres
Chiayi City Government (嘉義市政府) — Chiayi has become Taiwan's first non-special-municipality city with AI translation for tourism, deploying dual-direction machines offering AI-powered interpretation at the railway station centre and KANO visitor centre. Chiayi City Government's devices handle 14 languages, among them English, Japanese, Korean and Thai, instantly and without needing internet access.
DeploymentGovernment & Public SectorTaiwan24 Jul 2025
Taiwan health ministry launches clinical AI verification centres
Ministry of Health and Welfare (衛福部) — Taiwan's Ministry of Health and Welfare opened clinical AI verification centres at four hospitals: Taichung Veterans General Hospital, Kaohsiung Chang Gung Memorial Hospital, Tri-Service General Hospital and Far Eastern Memorial Hospital. Federated learning paired with FHIR standards lets developers validate diagnostic algorithms across sites without moving patient data, tackling the weak training data behind poor AI diagnostic tools accuracy.
DeploymentGovernment & Public SectorTaiwan22 Jul 2025
Taiwan launches AI Government Talent Office for civil service
Directorate-General of Personnel Administration and Ministry of Digital Affairs — Taiwan's Directorate-General of Personnel Administration and Ministry of Digital Affairs (MODA) launched the Taiwan Artificial Intelligence Government Talent Office (TAIGTO) for AI in government talent development. Civil servants train under MODA's AI Industry Talent Guidelines and reach the TryAI platform, linking to more than ten large language models. This centralises public-sector AI upskilling nationally.
RegulationGovernment & Public SectorTaiwan15 Jul 2025
Data Innovation and Utilization Development Act draft for consultation
Ministry of Digital Affairs — Taiwan's Ministry of Digital Affairs opened consultation on the draft Act on Promoting the Development of Data Innovation and Utilization, gathering comment through 15 August 2025 for a framework tackling AI innovation policy. Agencies would gain Chief Data Officers and an Executive Yuan Data Innovation and Utilization Advisory Council on data innovation and use, plus firmer legal footing for data-sharing.
DeploymentGovernment & Public SectorTaiwan31 Mar 2025
MODA launches TryAI government AI platform for public agencies
Ministry of Digital Affairs (MODA) — Public agencies in Taiwan now tap TryAI, a Ministry of Digital Affairs platform offering 32 language models (TAIDE, Gemini, ChatGPT among them) alongside 20 shared AI tools, under a "try before you buy" approach for safer rollout. Over 30 bodies already use it; the Ministry of Health and Welfare cut meeting-record turnaround from 30-40 hours to 6 using the tool, part of the wider government AI platform push. This marks one adoption pathway for AI in public agencies nationwide.
RegulationGovernment & Public SectorTaiwan3 Oct 2023
Reference guidelines for generative AI use by government agencies
Executive Yuan — A 10-point framework now governs generative AI use by government agencies across Taiwan: the Executive Yuan cleared its Reference Guidelines for the Use of Generative AI by the Executive Yuan and Its Subordinate Agencies, binding from 3 October 2023. Human review must confirm every AI-assisted output before release, and staff are forbidden from feeding classified records, personal data or confidential business information into these tools. This public sector generative AI guidance places responsible conduct at the centre of agency practice.
RegulationGovernment & Public SectorTaiwan1 Sep 2019
AI Technology Research and Development Guidelines 2019
Ministry of Science and Technology (now NSTC) — Eight ethical principles anchor Taiwan AI technology regulation under the AI Technology R&D Guidelines from the Ministry of Science and Technology, built on three core values: human-centred development, sustainability, and diversity and inclusion. Fairness, autonomy, safety, privacy, transparency, explainability, accountability and the common good together form the basis of the country's AI research and development governance.
Taiwan's financial regulator consults on safety rules for agentic AI
Financial Supervisory Commission — The Financial Supervisory Commission (FSC) has put agentic AI security at financial institutions out to 30-day consultation, a fresh piece of Taiwan AI regulation. The draft ranks agents on four illustrative risk levels, L1 to L4, by data sensitivity, impact and capability, per use case, with basic and advanced controls. Most agents are still trials; this oversight of AI agents in finance supplements existing rules and internal controls, with no guideline timetable.
Yongfeng Bank launches Licai Copilot for wealth managers
Bank SinoPac (Yongfeng Bank) — Yongfeng Bank rolled out "Licai Copilot", an AI-driven wealth management tool built on Microsoft Azure AI, aimed at Taiwan's high-end wealth management clients, a segment the bank values at NT$2 trillion in assets. Advisory staff gain four capabilities through the system: rapid client lookup, an internal intelligence feed pulling nearly 500 news sources, quick client profile writeups, and simulated compliance drills replacing standard training sessions. The rollout signals the bank's broader shift toward AI wealth management tool adoption across its advisory teams.
Cathay Life trials face recognition to replace signatures on insurance documents
Cathay Life Insurance (Guotai Life) — Taiwan's insurance regulator has approved Cathay Life Insurance to pilot facial recognition for policy signing, replacing 8 to 13 signatures per document with one signature plus two face scans. The face recognition insurance trial runs at two sites, finishing by end of 2025 before wider rollout of the biometric verification system.
Yongfeng Bank iWish AI Agent processes 80,000 transactions across 125 branches
Bank SinoPac (Yongfeng Bank) — Yongfeng Bank's AI agent in banking, "Yongfeng iWish," spans all 125 branches in Taiwan, taking spoken, typed or photographed deposit, withdrawal, transfer and remittance requests. By December 2025, this conversational banking tool tallied 80,000 transactions (8万), hit 95% satisfaction, cut counter time 30% and voice waits 70%.
Evidence of adoptionFinance & InsuranceTaiwan20 May 2025
1 in 3 financial institutions in Taiwan have adopted AI
Financial Supervisory Commission (FSC) — AI adoption in Taiwan's financial sector reached one in three institutions — 126 of 383 surveyed by the Financial Supervisory Commission — a jump from 29% in 2024 to 33%. Penetration was highest among banks (87%), then life insurers (67%) and property insurers (45%), while generative AI specifically had reached 61 firms. Back-office administrative work ranked as the dominant application, claimed by 39% of adopters, pointing to artificial intelligence uptake among Taiwanese financial institutions still weighted toward internal efficiency gains rather than client-facing services.
E.SUN Bank deploys GENIE assistant and Jin Mishi chatbot
E.SUN Bank (Yushan Bank) — E.SUN Bank runs "GENIE" internally and gives retail customers "Jin Mishi", an AI in retail banking chatbot for queries. Its coders use GitHub Copilot, cutting build times 30% per the bank's own figure. All three sit inside a wider NVIDIA partnership spanning four finance AI use cases, including AI-assisted coding.
Cathay Insurance applies AI to claims, underwriting and risk assessment
Cathay Insurance (Guotai Property Insurance) — Four new patents mark Cathay Insurance's (Guotai Property Insurance) push into AI in insurance claims processing across Taiwan: claims reports now write up twice as fast, loss-prevention reports take over 50% less staff time, and new tools handle underwriting risk monitoring and reinsurance exposure forecasting. A human-in-the-loop setup governs every AI-assisted risk assessment function.
FSC core principles and policies for AI in the financial industry
Financial Supervisory Commission — Taiwan's Financial Supervisory Commission has issued a policy framework for AI regulation in the financial industry, resting on six pillars: accountability, fairness, privacy, system security, transparency and sustainability. It guides how banks and insurers apply artificial intelligence in banking and insurance.
DeploymentHealthcare & Life SciencesTaiwan21 Sep 2026
Chi Mei gives emergency doctors AI patient histories in 30 seconds
Chi Mei Medical Center — Chi Mei Medical Center now gives A&E doctors AI medical history summaries, putting past illness and prescriptions on one page in 30 seconds. An on-premises language model builds these automated patient summaries, which once took five to ten minutes to compile.
DeploymentHealthcare & Life SciencesTaiwan18 Sep 2026
Taipei City Hospital brings in AI ECG reading for heart attacks
Taipei City Hospital — Taipei City Hospital has adopted AI ECG interpretation so clinicians on the front line catch probable acute myocardial infarction, dangerous arrhythmias and similar red flags. Launched alongside a western critical-care heart unit at Zhongxing, connected with Renai, the heart-trace screening also supports firefighters developing warnings for cardiac emergencies.
DeploymentHealthcare & Life SciencesTaiwan17 Dec 2025
Taichung Municipal Hospital deploys 20 AI-powered Aibo robots
Taichung Municipal Hospital for Geriatric Rehabilitation and Comprehensive Care — China Medical University Hospital and EverBot Technology built the machines: 20 Aibo units now stationed inside Taichung Municipal Hospital for Geriatric Rehabilitation and Comprehensive Care, reinforcing staff duties as part of Taiwan's growing use of AI-powered hospital robots. Ward navigation for patients, delivering health education material and running telemedicine calls fall to each device, which sharpens its output through ongoing interaction. One shared AI server can coordinate as many as 30 of these healthcare service robots at the same time.
DeploymentHealthcare & Life SciencesTaiwan28 Jul 2025
Hsinchu Mackay Memorial Hospital launches on-premise AiCare generative AI system
Hsinchu Mackay Memorial Hospital — Hsinchu MacKay AiCare runs entirely on hospital servers, a design choice by Phison Electronics and Hsinchu Mackay Memorial Hospital meant to stop patient data leaving the building. The generative AI system supports doctors through record assistance, translates for patients before surgery in multiple languages, manages medical knowledge, summarises meeting audio and answers health questions via chatbot, illustrating one model for AI in hospital care. Hsinchu City Mackay Children's Hospital has since adopted the same setup, extending this healthcare AI rollout.
DeploymentHealthcare & Life SciencesTaiwan21 Jul 2025
ITRI launches MedBobi 2.0 AI assistant at four Taiwan hospitals
亞東醫院, 中山醫學大學附設醫院, 高雄榮民總醫院, 奇美醫院 — Four Taiwanese hospitals — Far Eastern Memorial Hospital, Chung Shan Medical University Hospital, Kaohsiung Veterans General Hospital and Chi Mei Medical Center — have adopted MedBobi 2.0, a generative AI platform built by the Industrial Technology Research Institute, bringing AI clinical documentation into everyday practice. Built on voice recognition paired with patient records, the system pushes clinicians beyond routine paperwork into faster diagnostic reasoning, shrinking the write-up and evaluation stage for each case from 30 minutes down to 3 minutes. That gain comes from ITRI's own internal measurement of AI-assisted clinical decision support, not an outside audit.
DeploymentHealthcare & Life SciencesTaiwan21 May 2025
Taichung Veterans General Hospital trials Foxconn Nurabot AI nursing robot
Taichung Veterans General Hospital — Foxconn's Nurabot, built with Kawasaki Heavy Industries, is on trial at Taichung Veterans General Hospital as an AI healthcare robotics platform. It delivers medicine and specimens, patrols wards and educates patients — cutting nursing workload up to 30%, Foxconn's own unaudited figure. FoxBrain, Foxconn's large language model, and an NVIDIA Jetson AGX Orin chip supply the onboard AI compute, an early hospital automation case.
7-ELEVEN opens X-STORE 9 with AI vision for grab-and-go shopping
President Chain Store (7-ELEVEN) — 7-ELEVEN has opened ninth-generation smart store X-STORE 9 at Taiwan's National Central University, using AI image recognition, skeleton tracking and ceiling LiDAR to identify over 6,000 products for AI grab-and-go shopping. Entry uses a transport card, and payment is at a self-checkout kiosk. The cashierless system, built with the Industrial Technology Research Institute (ITRI), serves 20 shoppers simultaneously on standard fixtures, not smart shelves.
BREEZEONLINE introduces UpGPT generative AI for personalised shopping
BREEZEONLINE (Breeze Group) — Generative AI personalised shopping now drives BREEZEONLINE's Taiwanese luxury storefront, built on UpGPT from developer Anran Technology. Typing a plain-language wish, like wanting something elegant for an occasion, prompts the tool to surface matching picks, while behind the scenes AI image analysis auto-labels listings with style tags and suggested contexts. Conversion from search and repeat visits have both climbed post-launch, a gain the retailer has not quantified, as AI-driven product recommendations reshape how customers browse and buy.
momo deploys LLM-powered AI customer service with 90% accuracy
momo (Fubon Multimedia) — Over 90% response accuracy resulted from momo's LLM-powered AI customer service platform, built with Microsoft Azure OpenAI via RAG. Self-service adoption climbed 5% at Taiwan's biggest online retailer, easing pressure on human agents. Older chatbots gave way to this generative AI support tool for natural-language shopper questions.
Snow Factory cuts customer service costs 30% with AI chatbot
Snow Factory (Xuefang Premium Yogurt) — A 30% drop in customer service spending followed Snow Factory's rollout of an AI chatbot in customer service, built on Appier's BotBonnie for LINE. Taiwan's yogurt brand feeds documents into a knowledge bot that autonomously handles FAQs, keyword triggers and tougher conversational AI customer support cases, lifting satisfaction too.
Taiwan's first AI smart classroom opens at Wenxin Elementary in Taoyuan
Taoyuan City Government and Wenxin Elementary School — Generative AI now reaches classroom coursework at Wenxin Elementary in Taoyuan, where Taiwan's first AI smart classroom launched on 23 December 2025 through a joint effort by the Taoyuan City Government, ASUS and Google for Education. Named the AI Chain-of-Thought Smart Classroom, the space allows pupils to draw on such tools for assignments and gives instructors support in building materials and interpreting learning analytics. Mayor Chang San-cheng signalled the approach might spread to further schools should outcomes turn out well, marking an early instance of AI in classroom education in Taiwan.
Tunghai University opens Taiwan's first AI PC classroom
Tunghai University — Taiwan's first AI PC classroom, an AI computing lab for education, opens at Tunghai University: 75 ASUS PCs, donated by an alumna, powered by Phison aiDAPTIV+ cards. NTD 100 million funds campus AI infrastructure, including an NVIDIA GB200 server, for training large language models and generative AI on site.
Evidence of adoptionBusiness OperationsTaiwan2026-03
Almost half of surveyed Taiwanese firms have scaled AI use
Artificial Intelligence Foundation — The Artificial Intelligence Foundation's 2026 survey of 228 companies in more than ten sectors lifted its AI adoption in Taiwan score to 43.62 from 36.77 a year earlier. Firms at the Ready AI or Scaling AI stages made up 47.8 per cent, and those still classed Unknowing AI fell to 26.8 per cent. ICT leads while mining, fishing, forestry, farming, construction and engineering trail well behind.
104 Job Bank AI System cuts headhunter prep time by 80%
104 Job Bank (104人力銀行) — 104 Job Bank's AI System automates job-description drafting, company research and candidate matching, forming an AI recruitment automation tool for headhunters. Adoption reached over 70% of consultants within three months, shrinking case prep from about 10 hours to under 2 — an 80% gain that lifted division revenue by 6%, a result of the recruiting automation approach.
Evidence of adoptionLegal & Professional ServicesTaiwan10 Dec 2025
85.6% of Taiwanese legal workers have used AI at work
Lawsnote — Nearly all legal professionals in Taiwan now use AI in legal work: Lawsnote's survey of 721 respondents put usage at 85.6%, about triple North America's 25-31% rate, reflecting strong AI adoption among legal professionals there. Employers, though, remain far behind: only 34.1% have formally sanctioned any tool, so 51.5% of staff turn to unapproved "shadow AI" instead. Among those relying on it, 43.4% cited efficiency gains above 40%.
Taoyuan deploys AI traffic control across 91 intersections
Taoyuan City Government (桃園市政府) — Taoyuan City Government has installed AI traffic control at 91 junctions near the Zhongli, Neili and Dazhu interchange areas. Sensors, edge processors and machine-learning models read congestion live, cutting driver delays by 19% and journey times over 5%. The system feeds Taiwan's wider intelligent transportation strategy.
Your essential monthly update on Applied AI, with Taiwan specially tracked
We research and keep track of applied AI globally. Taiwan's record gained 2 entries in October. Your next dispatch will open with Taiwan, then the most important news about how AI is being used, applied and regulated globally.
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Method and sources
Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.
The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 4731 entries across 249 countries.
Taiwan12 Oct 2026
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