Straits Institute for Applied AI
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Applied AI in Colombia

Colombia's AI is furthest along in banking — 36 agents in production at Grupo Aval — under CONPES 4144, the national policy adopted in February 2025.

AI readiness
0.49
Rank 78 of 171 — IMF AI Preparedness Index
On the record
49
entries across 14 industries
National programme
2025
Política Nacional de Inteligencia Artificial (CONPES 4144)

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Services 58.5% · Industry 21.8% · Agriculture 9.9% of gross value added — World Bank, 2025

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49 entries

Government & Public Sector

21

Bogotá's Chatico assistant now answers residents with generative AI.

Evidence of adoptionGovernment & Public SectorColombia13 Oct 2026

Colombia and Google open 15,000 AI scholarships for citizens

Government of Colombia (Vice-Presidency, Ministry of ICT, Ministry of Education, SENA) — Google and the government opened 15,000 AI training scholarships for Google Career Certificates on 13 October, each with a Coursera year of Google's Professional AI Certificate, via NGO Colnodo under Talento ColombIA. Public schools gain up to seven million education licences; SENA courses may reach one million people. Vice-President José Manuel Restrepo unveiled the AI skills programme with Edgardo Frías, Google's Andean region director, alongside partner ministries for ICT and Education.

DeploymentGovernment & Public SectorColombia9 Oct 2026

Medellín readies CONTROL-SAT, an AI system for spotting illegal building

Alcaldía de Medellín — Secretaría de Gestión y Control Territorial — Alcaldía de Medellín will present CONTROL-SAT in November, an AI satellite monitoring system run by the Secretaría de Gestión y Control Territorial to flag unlicensed construction. A 2025 pilot over 77 critical polygons and 1,198 hectares, including the cerros tutelares, gave about 1,321 effective alerts, stopped roughly 107 builds and found 1,079 possible planning breaches. Already in pre-production, the satellite-based detection moves from manual image comparison to automated, real-time alert tracking.

Urban planning control inspectorsmedellin.gov.co
DeploymentGovernment & Public SectorColombia6 Aug 2026

MinDefensa launches HELIOS AI to detect corruption in public contracts

Ministerio de Defensa Nacional — Flagging risks ahead of signature is now the job of Helios, an AI corruption detection in public contracts system rolled out by Colombia's Ministry of Defense. Built to scan millions of SECOP I and SECOP II procurement entries, it hunts for warning patterns: bids with only one competitor, suspiciously compressed award windows, clusters of business going to the same supplier, and companies carrying past sanctions. So far the AI procurement fraud detection tool sits in an early pilot stage, restricted to internal use by ministry staff.

Public procurement officerbluradio.com
DeploymentGovernment & Public SectorColombia9 Jul 2026

Colombia's ICT ministry puts six AI models into its own work

Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC) — Colombia's ICT ministry uses six AI, analytics and cloud systems from the ministry's IT office for AI in government work: generative AI manages citizens' petitions and complaints (PQRSD) and another tool runs contractor payments. The rest issue telecoms-operator charge sheets and debt-collection notices, step one of a broader public-sector AI programme.

Citizen-petitions case handlermintic.gov.co
RegulationGovernment & Public SectorColombia17 May 2026

Colombia's judicial discipline commission sets ethical limits on court AI

Comisión Nacional de Disciplina Judicial — Six ethical parameters for AI in Colombian courts come from the National Commission of Judicial Discipline, ruling on a magistrate whose tutela decisions were allegedly machine-written without his checking. Human reasoning stays irreplaceable; officials using judicial AI must withhold sensitive data and disclose when, how and in which passage it helped.

DeploymentGovernment & Public SectorColombia28 Apr 2026

Cundinamarca adds WhatsApp filing to its Policarpa AI assistant

Gobernación de Cundinamarca — Residents of Cundinamarca can now lodge PQRSDF requests over WhatsApp, using an AI virtual assistant government services channel called Policarpa. Linked to the Cóndor document system, it issues a filing number holding the same legal weight as in-person paperwork, an AI-powered public service assistant cutting the need for office visits.

Citizen services officerenfoquecomunicaciones.com.co
DeploymentGovernment & Public SectorColombia23 Apr 2026

Bogotá launches AI system to flag risks to young children

Alcaldía Mayor de Bogotá (Consejería Distrital TIC) — Bogotá's District ICT Office has switched on an AI child protection system that follows more than 640,000 under-sixes individually to foresee vulnerability, violence included. It merges education, health and social-integration data, combines a predictive model with case management, and, after a Kennedy pilot with territorial teams, is spreading citywide in stages.

Early-childhood social workerportafolio.co
RegulationGovernment & Public SectorColombia22 Apr 2026

Security and privacy guidelines for artificial intelligence systems

Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC) — MinTIC has rolled out updated security and privacy guidelines for artificial intelligence systems in Colombia, revising the Modelo de Seguridad y Privacidad de la Información (MSPI) under new AI governance in the public sector rules called Lineamientos de Seguridad y Privacidad de la Información para Sistemas de Inteligencia Artificial. These set technical, organisational and regulatory standards for building and maintaining AI tools inside government bodies.

RegulationGovernment & Public SectorColombia10 Feb 2026

Colombia's Supreme Court moves a case after a judge drafted a conviction with AI

Corte Suprema de Justicia de Colombia (Sala de Decisión de Tutelas) — A draft verdict was lodged in the digital file before trial's end, and the Supreme Court of Justice held the judge's AI use breached due process. Judicial AI limits permit such tools only exceptionally, as support, never instead of weighing proof or deciding; another court inherits the courtroom AI case.

DeploymentGovernment & Public SectorColombia2 Feb 2026

Atlántico awards AI video-surveillance system with 414 smart cameras

Gobernación del Atlántico — Atlántico's departmental government awarded its Intelligent Emergency and Security System (SIES) to put 414 AI video surveillance cameras, with facial recognition and automatic number-plate reading, in its municipalities. The Sabanalarga police command will watch the smart cameras centrally, piloting first at Santo Tomás's Batalla de Flores on 7 February.

Police CCTV monitoring operatoreltiempo.com
DeploymentGovernment & Public SectorColombia29 Jan 2026

Bogotá upgrades its Chatico citizen assistant with generative AI

Alcaldía Mayor de Bogotá — Bogotá's city government has upgraded Chatico, its generative AI citizen assistant, to answer residents and visitors on public services and municipal procedures more precisely and fluently. The virtual agent runs under the Bogotá Capital Digital strategy, managed by the District ICT Office and fed by several district agencies.

Citizen-service agentbogota.gov.co
RegulationGovernment & Public SectorColombia31 Dec 2025

Ethical guide for AI systems in Colombian public entities

Comisión de Regulación de Comunicaciones (CRC) / DNP / MinTIC / MinCiencias — Colombia now enforces ethics rules governing AI in Colombian public entities. The Commission for Communications Regulation (CRC), with the Presidency, MinTIC, MinCiencias and DNP, produced the Guía Ética para la Implementación, Desarrollo y Uso de Sistemas de Inteligencia Artificial en Entidades Públicas de Colombia, setting values for trustworthy public-sector AI, drawing on OECD, UNESCO, United Nations and Alan Turing Institute standards.

Evidence of adoptionGovernment & Public SectorColombia24 Sep 2025

MinTIC opens free AI diploma for 3,000 Colombian civil servants

Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC) — Free AI training for government workers launches in Colombia as MinTIC and the University of Cartagena fill 3,000 places on an 80-hour virtual diploma starting 6 October. Minister Carina Murcia called it central to making artificial intelligence a genuine driver of efficiency, transparency and better citizen services. The scheme ties into CONPES 4144, the country's broader AI policy framework, and reflects a semantic push toward wider public-sector adoption of an artificial intelligence skills programme for public servants.

DeploymentGovernment & Public SectorColombia19 Aug 2025

DIAN uses machine learning to target 8,440 tax debtors for 2.2 trillion pesos

Dirección de Impuestos y Aduanas Nacionales (DIAN) — Machine learning tax collection at Colombia's DIAN targets 8,440 debtors owing 2.2 trillion pesos combined, applying predictive scoring for debt recovery to rank cases by age and repayment likelihood. Officials steer scarce enforcement resources toward the strongest recovery bets. Acting director Luis Eduardo Llinás called it a decisively sharper, more targeted turn in collection strategy.

Tax auditorinfobae.com
RegulationGovernment & Public SectorColombia28 Jul 2025

Law 2502 makes AI-enabled identity theft an aggravating criminal factor

Congress of Colombia — Colombia's Congress toughened penalties for AI-enabled identity theft under Law 2502, amending Article 296 of the Criminal Code so artificial intelligence use turns identity fraud into an aggravating offence. The statute defines deepfakes and gives the government two years to draft an AI regulation policy against such fraud, covering detection tools for the Prosecutor's Office and Police.

DeploymentGovernment & Public SectorColombia19 May 2025

Colombia's auditor launches predictive AI model for public procurement

Contraloría General de la República — Colombia's Contraloría General de la República is deploying AI in public procurement to spot fraud before contracts get approved. The machine-learning system for contract oversight, developed alongside the University of Antioquia, pulls from over 13,000 data sources via the DIARI unit, spanning 2014-to-2025 contracting records and fiscal sanctions history.

Public procurement auditorselcolombiano.com
RegulationGovernment & Public SectorColombia7 May 2025

Colombia presents AI bill to Congress with risk-based regulation framework

Government of Colombia (MinTIC/MinCiencias) — MinTIC and MinCiencias filed an AI regulation framework with Congress: risk tiers for AI systems, plus a National AI Authority inside MinCiencias. Julián Molina said it keeps machines within "parameters for human dignity," leaving room for innovation, built on OECD, UNESCO and EU governance standards.

DeploymentGovernment & Public SectorColombia21 Apr 2025

Colombian prosecutor's office deploys Fiscal Watson AI to link crime cases

Fiscalía General de la Nación — More than 13 million criminal complaints had piled up in Colombia since 2005 with scant means to reveal common threads — until Fiscal Watson, an AI system built on Big Data technology, gave Fiscalía General de la Nación a route into crime analysis in Colombia at scale. So far it has woven 722 cases into 61 investigation lines spanning Bogotá, Cali, Bucaramanga and Ibagué by matching modus operandi, physical descriptions and vehicles. María Paulina Riveros calls this AI-based criminal case linking proof that patterns once hidden in scattered files can now surface.

Prosecutor / criminal investigatornoticiascoopercom.co
DeploymentGovernment & Public SectorColombia7 Apr 2025

Colombian judiciary pilots Microsoft Copilot for 20 judges with plans to expand

Rama Judicial de Colombia / Consejo Superior de la Judicatura — Twenty Colombian judges now draft rulings using Microsoft Copilot on Teams under a Consejo Superior de la Judicatura beta scheme, automating transcription, summarisation and drafting as part of wider AI in judicial administration. Santa Marta's María Victoria Quiñones jumped from four weekly rulings to 20 after adopting it. Organisers aim to widen the rollout to 150 judges and clerks, extending this AI-assisted court drafting effort.

RegulationGovernment & Public SectorColombia14 Feb 2025

Conpes 4144 of 2025 national artificial intelligence policy

Departamento Nacional de Planeación (DNP) / CONPES — CONPES 4144 sets Colombia AI policy: six pillars spanning ethics, infrastructure, research, talent, risk and adoption, running to 2030. The National Council for Economic and Social Policy approved the document, giving the country a long roadmap for regulating and rolling out artificial intelligence across public and private life.

RegulationGovernment & Public SectorColombia21 Aug 2024

Circular 2 of 2024 on data processing in AI systems

Superintendencia de Industria y Comercio (SIC) — Binding guidelines on personal data processing in AI systems now apply nationwide after Colombia's Superintendence of Industry and Commerce (SIC), acting as data protection authority, issued Circular 2. Firms building or operating systems involving AI data processing must justify each use of personal information against tests of suitability, necessity, reasonableness and proportionality, while embedding privacy safeguards from the design stage and proving accountability through documented measures. The directive shifts responsibility onto controllers rather than regulators to police compliance case by case.

Healthcare & Life Sciences

4

Bogotá's health department uses AI to spot suicide risk on social media.

DeploymentHealthcare & Life SciencesColombia1 Apr 2026

Bogotá health department uses AI to spot suicide risk online

Secretaría Distrital de Salud de Bogotá — Bogotá's health department runs Proyecto STOP, AI suicide risk detection that scans social media for patterns tied to depression, suicidal ideation and other mental-health risks. The system links people at risk to Línea 106, the department's free emotional-support line, for earlier prevention.

Public-health suicide-prevention officerinfobae.com
DeploymentHealthcare & Life SciencesColombia17 Dec 2025

Shaio Clinic becomes first in Colombia to use AI-assisted OCT

Fundación Clínica Shaio — Fundación Clínica Shaio now leads Colombia as the first hospital applying AI-assisted optical coherence tomography (OCT) in haemodynamics work. Scans reveal fine coronary detail, guiding staff on plaque composition and size ahead of stent placement. Better coronary imaging data means sharper treatment calls.

Interventional cardiologistcolombiaone.com
DeploymentHealthcare & Life SciencesColombia26 Mar 2025

Sura applies generative AI to genomic medicine in Colombia

SURA — At Colombia's Centro de Ciencias Ómicas, Sura applies generative AI in genomic medicine, running Microsoft technology across genetic records from more than 10 thousand patients. Staff now type plain-language questions into a Teams interface for AI genomic data analysis instead of sifting through spreadsheets by hand. This speeds up treatment planning and personalises care across the insurer's five million-strong membership.

Geneticist, bioinformatician, cliniciannews.microsoft.com
DeploymentHealthcare & Life SciencesColombia14 Jan 2025

LaCardio opens Colombia's first Clinical AI Unit

Fundación Cardioinfantil (LaCardio) — Colombia's first clinical AI unit, marking a new stage in AI in cardiology, has opened at Bogotá's LaCardio (Fundación Cardioinfantil): the Unidad Clínica de Inteligencia Artificial (UCIA). Built on digital twin organ simulations, a Framingham cardiovascular risk score and mortality-prediction models, it aims at sharper heart disease detection and treatment through data-driven clinical decisions.

Cardiologist, clinicianelpais.com.co

Media, Telecom & Entertainment

4

Tigo is trialling AI phone customer service inside the regulator's sandbox.

DeploymentMedia, Telecom & EntertainmentColombia5 Oct 2026

Colombia's ENTER.CO adds an AI journalist under a human editor

ENTER.CO — ENTER.CO, Colombia's technology outlet since 1996, has hired Julian Bailey, an AI journalist covering tech, innovation and fintech, with a human editor approving each story. Julian Bailey is a pen name with a synthetic portrait, not a person. ENTER calls the move its entry into machine-written news, complementing rather than replacing reporters.

Technology journalistenter.co
DeploymentMedia, Telecom & EntertainmentColombia18 Jun 2026

Tigo starts AI phone customer-service trial in regulator's sandbox

Tigo (Colombia Móvil and UNE EPM Telecomunicaciones) — Colombia's Communications Regulation Commission (CRC) has opened the testing phase of ConTIGO Digital, Tigo's project for AI customer service by phone. Full Tigo subscribers are first to try the phone AI, linked to the operator's internal systems, and the CRC will use the results to weigh regulatory changes.

Call-centre agentcrcom.gov.co
DeploymentMedia, Telecom & EntertainmentColombia15 Jul 2025

La República newspaper publishes first AI-generated edition

La República — A Colombian business daily let ChatGPT run its entire newsroom for one day, producing what its director calls an AI-generated newspaper edition unlike anything the country had seen before. Fernando Quijano, who leads La República, said the chatbot drafted, revised and ranked all 43 stories, 49 photographs and 15 infographics, plus columns, captions and headlines, while Gemini joined ChatGPT in generating the pictures. He described it as the first fully machine-assembled issue from any Ibero-American paper — a milestone for AI in journalism.

Journalist, editorsemana.com
DeploymentMedia, Telecom & EntertainmentColombia2025-07

El País de Cali launches AI chatbot using its own news archive

El País de Cali — 12 months of verified journalism now feed an AI chatbot news archive tool at El País de Cali, named "Pregúntale a El País", which lets readers pose questions and get replies linked back to the original stories. Engineers built this AI-powered news assistant by vectorising the paper's historical reporting and applying embeddings, creating the retrieval foundation behind it. Bosses intend to push the assistant beyond the web onto WhatsApp, and a sponsored-question advertising model is already taking shape.

Journalist, editorelpais.com.co

Finance & Insurance

3

Grupo Aval has moved 36 AI agents into production.

DeploymentFinance & InsuranceColombia31 Aug 2026

Colombia's Grupo Aval moves 36 AI agents into production

Grupo Aval — Grupo Aval has moved over 36 AI agents in banking into production in 18 months via ADL Digital Lab and its RE initiative, handling digital-channel data management and conversion for over three million Colombians. Technology vice-president Ernesto Gutiérrez gave the figures; Lulo Bank described AI spanning decision-making, risk management, operational efficiency and customer interaction.

Retail banking staffsemana.com
DeploymentFinance & InsuranceColombia27 Aug 2026

BBVA gives its South American business bankers an AI sales assistant

BBVA — BBVA's Brújula, an AI sales assistant for bankers built by its South American teams, helps corporate and institutional relationship managers in Colombia, Argentina, Venezuela, Peru and Uruguay rank opportunities, prep meetings, log client visits and draft financing proposals. Each interaction feeds the next client conversation, and the manager keeps professional judgement and accountability for decisions and the portfolio.

Corporate relationship managerbbva.com
DeploymentFinance & InsuranceColombia18 Aug 2025

Banco de Occidente launches ARI assistant for customer service

Banco de Occidente — Banco de Occidente, with AWS and Aval Digital Lab, built ARI (Intelligent Responses Assistant), an AI customer service banking tool checking PQRS replies against nine criteria. Sampling rose from 5% to 36% across 4,072 responses, review time fell to 1.3 minutes (17.3x faster), 95% compliance under this AI-assisted support process.

Customer service agenttecnogus.com.co

Agriculture & Food

2
DeploymentAgriculture & FoodColombia26 Dec 2025

Antioquia to give 1,000 farms AI-powered agricultural assistance

Gobernación de Antioquia — Antioquia's government will give 1,000 producers AI-powered agricultural assistance via its Agro100 pilot with the University of Antioquia and private-sector allies. Data capture, analytics and a chatbot-style helper will link farms to advice, coaching and online trading. Rural Colombia gains an entry into AI in agriculture.

Farmer, agricultural producerelcolombiano.com
DeploymentAgriculture & FoodColombia14 May 2025

Nitrofert launches IngeDati agricultural AI assistant for Colombian farmers

Nitrofert — Nitrofert has released IngeDati, an AI in agriculture tool giving Colombian farmers crop-specific nutrition guidance across eight crops: coffee and rice, potato and banana, sugar cane, oil palm, citrus, plus pasture. A transformer-based architecture drives the system, built on recorded fieldwork and agronomic expertise, and farmers reach it via browser on ordinary phones rather than special equipment. Field tests under real growing conditions preceded launch, making this agricultural AI assistant a stand-in for in-person technical visits.

Farmer, agricultural produceragronegocios.co

Business Operations

2

61% of Colombian firms now treat AI as a strategic priority.

Evidence of adoptionBusiness OperationsColombia31 Aug 2026

61% of Colombian firms now treat AI as a strategic priority

Endeavor Data Unit / Xertica.ai — Endeavor's data unit, backed by Xertica.ai, finds in its Colombia AI Pulse study that 61% of Colombian companies call AI a strategic priority, yet only 37.7% have made it a significant part of daily operations. On AI adoption in Colombia, 82% already see measurable impact and 72% raised AI budgets last year; the country scores 45.6 of 100 on the AI Sophistication Index, near Mexico's 45.1.

DeploymentBusiness OperationsColombia10 Sep 2025

Altipal builds custom AI ecosystem to cut operating costs 45%

Altipal — A 45% cut to operating costs followed Altipal's launch of ORUS-brAInChat, an AI ecosystem for retail distribution built on the Model Context Protocol (MCP). Query turnaround at the Colombian distributor fell from 4.2 hours to minutes, this back-office AI tool automating finance, logistics, HR and project teams. Uptake hit 70%, lifting its Net Promoter Score to 78.

Operations manager, supply chain workerestamosenlinea.co

Education & Training

2
DeploymentEducation & TrainingColombia19 Sep 2025

UNIMINUTO deploys two AI agents across 349 courses

Corporación Universitaria Minuto de Dios (UNIMINUTO) — UNIMINUTO now runs two generative AI agents for AI in higher education across Colombia, reaching over 42,000 students and a thousand-plus teachers. MÍA mentors on emotional, academic and personal matters; LEO, an AI teaching assistant in 349 courses, reportedly cuts lesson-planning effort up to 70 per cent, unverified.

Teacher, studentrostrocaribe.com
DeploymentEducation & TrainingColombia20 Aug 2025

CUN and Google put AI at the centre of university teaching

Corporación Unificada Nacional de Educación Superior (CUN) — CUN, with Google, is Colombia's first university centring AI in higher education on teaching and administration, part of wider AI adoption in higher education. Gemini, NotebookLM, Google Classroom and AppSheet span every course for a student body 80 per cent virtual.

Teacher, educatorportafolio.co

Manufacturing, Energy & Resources

2

Cementos Argos plans grinding and inventory at its Cartagena plant with machine learning.

DeploymentManufacturing, Energy & ResourcesColombia2026-06

Cementos Argos brings machine learning to Cartagena plant planning

Cementos Argos — Cementos Argos has swapped manual grinding and inventory planning at its Cartagena plant for machine learning in cement production, an optimisation system that weighs hundreds of scenarios simultaneously and proposes actions. Built by in-house planning, production, supply-chain and analytics teams, it will spread to other Argos plants.

Production and supply-chain plannerelnorte.com.co
DeploymentManufacturing, Energy & ResourcesColombia9 Aug 2025

Sucroal uses AI to cut export document processing from 7 minutes to 10 seconds

Sucroal — Sucroal, a chemical and biotechnology firm in Colombia's Valle del Cauca, uses AI document processing to clear each export file in ten seconds, down from seven minutes, saving roughly 40 hours monthly across 350 files. Beyond paperwork automation, AI starts over 50% of new software development; plant-floor computer vision counting and machine learning for Aspergillus niger strain improvement are in testing.

Foreign trade analyst, software developer, lab researchertechnocio.com

Transport & Logistics

2
Evidence of impactTransport & LogisticsColombia29 Sep 2026

Renting Colombia reports 34% fewer fleet crashes with AI cameras

Renting Colombia — Renting Colombia cut road accidents 34% in 2026 across 13 organisations in Rutas de Vida, an AI fleet safety scheme combining artificial intelligence, telemetry and data analysis. Cameras in over 2,000 vehicles flag tiredness, microsleep, distraction, phone use, crash risk and lane drift, alerting drivers instantly; injuries fell 45.3%. The driver-monitoring results are self-reported and have not been independently evaluated.

DeploymentTransport & LogisticsColombia25 Jul 2025

Expreso Brasilia puts AI safety systems in 500 vehicles

Expreso Brasilia — Fatigue, distraction and speeding trigger instant alerts across more than 500 buses in Expreso Brasilia's commercial and special-service fleet, fitted with ADAS and Driver Status Monitoring hardware under a new AI-based driver monitoring in transportation programme. Satellite tracking spans the same fleet at this major Colombian inter-departmental carrier, while a ChatBot and VoiceBot now field enquiries through its contact centre and terminal kiosks. These moves anchor a broader digital transformation drive built partly on driver fatigue detection systems.

Bus driver, customer service agentsemana.com

HR & People

1
Evidence of adoptionHR & PeopleColombia29 Sep 2025

Three-quarters of Colombian SMEs now use AI in HR processes

Deel / Edelman DXI — Edelman DXI's research for Deel puts AI in HR adoption at 75 per cent among small and medium enterprises in Colombia. Payroll leads the use cases at 70 per cent, ahead of performance evaluation at 58 per cent, training and development at 57 per cent, and HR information systems at 52 per cent. Seven in ten SMEs plan to raise their HR automation spending.

Marketing & Creative

1
DeploymentMarketing & CreativeColombia4 Aug 2025

Seguros Bolívar uses generative AI to produce cinema commercials

Seguros Bolívar — Cinema audiences watching Jurassic World and F1 releases saw two adverts built with generative AI advertising for Seguros Bolívar's 'En Teoría' campaign. Rather than filming traditional scenes, the Colombian insurer generated virtual characters, backdrops and footage through Google Veo 3, an AI-generated advertising approach that trimmed over 100 million pesos from each spot's budget, by the company's own unverified count.

Advertising and marketing professionalsmastekhw.com

Retail & Consumer

1
DeploymentRetail & ConsumerColombia26 Sep 2025

Multiplaza Bogotá launches MIA, an AI personal shopper for mall visitors

Multiplaza Bogotá — Colombia's first mall-based AI personal shopper has launched at Multiplaza Bogotá: MIA (Multiplaza Inteligencia Artificial), built with AI Findr. Shoppers get instant answers and tailored product picks through natural conversation — a retail AI shopping assistant setting a new benchmark for malls nationwide.

Retail staff and customersportafolio.co

Technology & Software

1
DeploymentTechnology & SoftwareColombia10 Oct 2025

Siesa uses AI to handle half of its software support calls

Siesa — Colombia's Siesa fields 49% of level-one technical support calls via an AI assistant on AWS. AI customer support here extends to engineering, where AI in customer support tools help staff write and test code; 20% of engineers are trained on them. Siesa's 10,000-plus clients span manufacturing, hospitality, retail and healthcare.

Software support technician, software engineerelpais.com.co
Latest on the record
  • Evidence of adoptionColombia and Google open 15,000 AI scholarships for citizensGovernment & Public Sector13 Oct 2026portafolio.co
  • DeploymentMedellín readies CONTROL-SAT, an AI system for spotting illegal buildingGovernment & Public Sector9 Oct 2026medellin.gov.co
  • DeploymentColombia's ENTER.CO adds an AI journalist under a human editorMedia, Telecom & Entertainment5 Oct 2026enter.co
  • Evidence of impactRenting Colombia reports 34% fewer fleet crashes with AI camerasTransport & Logistics29 Sep 2026noticias.autocosmos.com.co
  • DeploymentColombia's Grupo Aval moves 36 AI agents into productionFinance & Insurance31 Aug 2026semana.com
  • Evidence of adoption61% of Colombian firms now treat AI as a strategic priorityBusiness Operations31 Aug 2026colombiaone.com
  • DeploymentBBVA gives its South American business bankers an AI sales assistantFinance & Insurance27 Aug 2026bbva.com
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Every country in Latin America & Caribbean
Method and sources

Every entry on this page is a named organisation putting AI to work in a real job, taken from the State of Applied AI record. Each one is traced to the report it came from and dated, and where a figure is the organisation’s own the entry says so rather than presenting it as an independent result. Readiness, ecosystem and policy figures, where shown, are attributed on the card to the body that published them.

The record is maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI: entries are added as they are found and verified, not on a schedule, and nothing is published without an open source behind it. It currently holds 4731 entries across 249 countries.