{"name":"Applied AI in Switzerland — the record","description":"Every announced initiative, deployment, published result and regulation of applied AI on the record for Switzerland, tagged by kind, industry, region and role, sourced and dated. A slice of the State of Applied AI record, maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI.","source":"https://www.straitsai.institute/state-of-applied-ai/switzerland","partOf":"https://www.straitsai.institute/state-of-applied-ai/evidence.json","attribution":"Industrial Research Unit, Straits Institute for Applied AI","updated":"2026-10-29","facet":{"kind":"country","name":"Switzerland","slug":"switzerland","iso2":"CH","region":"Europe"},"counts":{"entries":35,"deployments":23,"evidenceImpact":2,"evidenceAdoption":2,"regulation":8,"industries":10,"countries":1,"linked":35},"entries":[{"kind":"regulation","industry":"Education & Training","region":"Switzerland","org":"Canton of Ticino","text":"Canton Ticino will phase AI in schools from 2027, formally from January once the text is finalised in late November. Primary pupils will not use these tools; lower-secondary use stays under teacher supervision, with short modules inside existing lessons and a privacy-minded teacher platform on Apertus, the first Swiss large language model. The Centro di risorse didattiche e digitali (CERDD) drew up this classroom AI plan after testing it with five classes.","date":"2026-10-14","source":"https://www.rsi.ch/info/ticino-grigioni-e-insubria/L%E2%80%99intelligenza-artificiale-arriva-nelle-aule-ticinesi--4163986.html"},{"kind":"deployment","industry":"Healthcare & Life Sciences","region":"Switzerland","role":"Crisis helpline counsellor","org":"Die Dargebotene Hand (143.ch)","text":"Die Dargebotene Hand, helpline 143, launched an AI chatbot for crisis support in early October because counsellors manage only one in four chat requests. The bot steps in when nobody is free and outside 10:00 to 22:00, following a fixed protocol if someone raises suicide. This AI helpline assistant is closed and never learns from chats; volunteer training begins early 2027.","date":"2026-10-04","source":"https://www.bluewin.ch/en/news/dargebotene-hand-relying-on-an-ai-chatbot-due-to-high-demand-li.3624146"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Council","text":"Switzerland's Federal Council adopted the report 'Increasing the Efficiency of Administrative Processes through Process Automation and Artificial Intelligence', answering Postulate 24.3582 Silberschmidt and setting rules for AI in public administration. Priority goes to translation support, case and application checks, data handling, business management workflows and back-office finance and procurement. Federal Administration units must keep the tools human-centred, trustworthy and sustainable, and a sharper inventory of algorithmic systems should speed up scaling.","date":"2026-10-02","source":"https://www.admin.ch/de/newnsb/NJ04UgpFFUoA"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Chancellery","text":"Switzerland AI policy for federal offices follows a new Federal Chancellery two-year roadmap keeping six of eight planned measures after funding shrank to 2 million francs. Work centres on mapping process gains, an in-house generative AI system and legal groundwork for administrative use. A handbook and office marketplace were scrapped, with the current project database serving this government AI programme instead.","date":"2026-09-21","source":"https://www.netzwoche.ch/news/2026-09-21/bundesverwaltung-kuendigt-neue-priorisierung-ihrer-ki-projekte-an"},{"kind":"deployment","industry":"HR & People","region":"Switzerland","role":"Recruiter","org":"The Adecco Group","text":"The Adecco Group is giving 27,000 employees across over 40 countries Salesforce's Agentforce Coworker, bringing agentic AI in recruitment into routine work after UK and France pilots. Announced from Zurich, the tool assists selling, hiring and dealings with clients and candidates. Recruiter-facing AI agents already run in ten markets producing 50% of group revenue.","date":"2026-09-15","source":"https://www.adeccogroup.com/our-group/media/press-releases/adecco-group-salesforce-agentforce-40-countries"},{"kind":"evidence-adoption","industry":"Finance & Insurance","region":"Switzerland","org":"UBS","text":"Starting in 2027, UBS will reject graduate and intern applicants who cannot demonstrate AI skills in investment banking. Candidates must prove they can use AI tools to lift efficiency and results, a standard now placed next to the usual academic bar. UBS becomes one of the earliest banks to make artificial intelligence competency in banking a hiring gate rather than something learned on the job afterward.","date":"2026-09-07","source":"https://the-decoder.com/at-ubs-ai-skills-are-now-a-condition-for-landing-a-job/"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Member of parliament","org":"Swiss Parliamentary Services","text":"Swiss federal parliamentarians are getting PIA, an in-house AI assistant, for the autumn session. Users include council members and their personal staff, Parliamentary Services employees and parliamentary group staff; for now it works best on committee documents rather than internet research. Swisscom runs the project, keeping operation and data storage in Switzerland, with up to CHF 150,000 budgeted for a roughly year-long pilot.","date":"2026-09-04","source":"https://www.radiocentral.ch/news/schweiz/das-schweizer-parlament-testet-ki-assistenz-pia-165360780"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Meteorologist","org":"MeteoSwiss","text":"Switzerland's MeteoSwiss has activated an AI thunderstorm forecasting system after a four-year build. It rescans nationwide radar and lightning readings every five minutes, flagging storm-hazard odds within the following hour. This deep learning storm prediction engine trims false alarms and lengthens warning lead times versus MeteoSwiss's prior setup.","date":"2026-08-27","source":"https://www.nau.ch/news/forschung/meteoschweiz-setzt-auf-ki-fur-prazisere-gewittervorhersagen-67167141"},{"kind":"deployment","industry":"Retail & Consumer","region":"Switzerland","role":"Retail sales associate","org":"Swisscom","text":"Swisscom is piloting an AI system named KIRA that analyses customer conversations in three Swiss retail branches, located in Bern, Aarau and Lausanne, as part of a broader push toward AI in retail customer service. Motion sensors monitor shopper movement while microphones capture sales discussions with customer consent, and anonymised transcripts are then reviewed through AI-driven retail analytics to surface what shoppers are actually seeking. The trial is scheduled to last two to three months, and if it proves effective, Swisscom intends to roll KIRA out to 10 to 15 branches by the end of the year.","date":"2026-07-10","source":"https://www.srf.ch/news/wirtschaft/ki-im-laden-swisscom-nimmt-kundengespraeche-auf-das-muessen-sie-wissen"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Public administration officer","org":"Regierungsrat, Canton of Zurich","text":"The Canton of Zurich's government says it will make two piloted tools permanent across its administration: TranscriboZH, for AI transcription of audio and video, and KlartextZH, a plain-language text simplifier. Decided on 9 July 2026 (Regierungsratsbeschluss Nr. 749/2026), the step belongs to SynerKI, a cross-departmental project that will also build a central AI service platform for handling protected data. The Regierungsrat approved 2.76 million francs one-off and 3.87 million francs a year in running costs.","date":"2026-07-09","source":"https://www.zh.ch/de/news-uebersicht/medienmitteilungen/2026/07/potenzial-von-kuenstlicher-intelligenz-in-der-verwaltung-sicher-nutzen.html"},{"kind":"deployment","industry":"Legal & Professional Services","region":"Switzerland","role":"Lawyers","org":"Niederer Kraft Frey","text":"Niederer Kraft Frey is giving lawyers in every practice Legora after tests run by its legal tech team. Bertrand Schott, partner and executive committee lead for legal tech and AI, says the legal AI rollout succeeds through coaching and use cases, not licences.","date":"2026-07-02","source":"https://legora.com/newsroom/niederer-kraft-frey-and-legora-announce-strategic-partnership-to-advance-ai-powered-legal-services"},{"kind":"deployment","industry":"Healthcare & Life Sciences","region":"Switzerland","role":"Doctor","org":"Swiss Medical Network","text":"Swiss Medical Network, a leading private hospital group in Switzerland, is extending AI clinical documentation to every hospital, saving each doctor up to two hours a day. The Heidi platform transcribes consultations live and prepares drafts. Each AI-drafted clinical note is checked and signed off by a doctor before filing.","date":"2026-06-17","source":"https://www.swissmedical.net/en/news-events/20260617_smn_ai_heidi"},{"kind":"evidence-impact","industry":"Government & Public Sector","region":"Switzerland","org":"Zivilgericht and Appellationsgericht Basel-Stadt","text":"AI-drafted court filings from people without lawyers are inflating dossiers at Basel's civil court, where Patrick Müller says single scrappy pages have given way to polished multi-page claims. Stephan Wullschleger of the Basel appeal court notes that such submissions read well yet often press irrelevant grievances, including futile delay objections the software recommends. Nobody can measure the burden, and losing litigants still pay.","date":"2026-05-28","source":"https://www.srf.ch/news/schweiz/kuenstliche-intelligenz-kostenfalle-ki-wie-antraege-die-justiz-laehmen"},{"kind":"deployment","industry":"Transport & Logistics","region":"Switzerland","role":"Delivery driver","org":"Planzer Paket","text":"Mathilde, a Level 4 autonomous delivery vehicle from logistics firm Planzer Paket and startup LOXO, drives Bern's public roads driverless. Electric-powered, it links Planzer's rail hub with city transfer points. An attendant still sits in the passenger seat under a Federal Roads Office permit, with fully driverless delivery the eventual goal.","date":"2026-05-21","source":"https://swisstrans.info/en/2026/05/21/planzer-loxo-launch-automated-city-logistics-in-bern/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Switzerland","role":"Underwriter","org":"Zurich Insurance","text":"Zurich Insurance runs agentic AI underwriting in five countries, including Switzerland, after a 90-day rollout with Cytora. Its AI risk digitisation platform converts unstructured, multilingual submissions into structured risk data, cutting triage from 75 minutes to 15 and lifting straight-through processing to 95%. Zurich plans expansion to over 20 markets within 16 months.","date":"2026-05-18","source":"https://financialit.net/news/insurtech/zurich-scales-agentic-ai-five-countries-90-days-cutting-manual-risk-processing-time"},{"kind":"evidence-impact","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Audit Office (SFAO/EFK) — audit of the Federal Supreme Court","text":"No efficiency gains from court AI can yet be shown at the Federal Supreme Court, the Swiss Federal Audit Office concludes after reviewing its anonymisation checks, running since 2021, and ChatTF, an in-house chatbot launched in 2025. The SFAO credits the court with early attention to trustworthy use and issues four recommendations, among them case-by-case appraisal and ongoing measurement of results.","date":"2026-05-04","source":"https://www.efk.admin.ch/wp-content/uploads/publikationen/berichte/wirtschaft_und_verwaltung/informatikprojekte/25732/25732-wik-bger-einsatz-kunstlicher-intelligenzk_e.pdf"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Public administration officer","org":"Canton Ticino","text":"Ticino's public administration has rolled out an AI translation for government staff tool built on Switzerland's open-source Apertus language model, with roughly 100 civil servants trialling it in the initial rollout phase. Artificialy, the Ticino-based firm behind the system, designed it to convert text across German, French, Italian, Romanian and Ukrainian while keeping sensitive data within Swiss borders, a multilingual public-sector translation approach that could inform wider cantonal adoption.","date":"2026-03-23","source":"https://www.it-markt.ch/news/2026-03-23/kanton-tessin-setzt-fuer-uebersetzungen-auf-apertus"},{"kind":"deployment","industry":"Finance & Insurance","region":"Switzerland","role":"Claims handler","org":"Gebäudeversicherung Bern (GVB)","text":"Berna, an AI voicebot for claims intake, now fields the flood of calls Gebäudeversicherung Bern (GVB) receives after major loss events, built with Spitch and Adnovum. It copes with Swiss German, manages multiple conversations at once, and converts spoken loss reports into structured dossiers ready for staff. Anyone on the line can still request a human specialist, part of GVB's push into AI-powered insurance claims handling.","date":"2025-12-11","source":"https://www.netzwoche.ch/news/2025-12-11/gebaeudeversicherung-bern-setzt-bei-schadenmeldungen-auf-ki-voicebot"},{"kind":"deployment","industry":"Retail & Consumer","region":"Switzerland","role":"E-commerce customer","org":"Fleurop-Interflora (Schweiz) AG","text":"Fleurop-Interflora (Schweiz) AG nearly doubled conversions after adding Flora, an AI shopping assistant for flowers on the Marple Companion platform. Shoppers pick arrangements via sliders and colour swatches instead of chat, buying 99% more often and spending 3% extra per order. The firm also piloted a bouquet subscription sold only through this AI-driven retail assistant.","date":"2025-11-13","source":"https://marple.ch/case-study/ki-kaufassitent-fuer-fleurop-schweiz/"},{"kind":"deployment","industry":"Marketing & Creative","region":"Switzerland","role":"Marketing professional","org":"SMG Swiss Marketplace Group","text":"SMG Swiss Marketplace Group ran AI-generated ad campaigns for ImmoScout24 and AutoScout24, mixing synthetic moving images with real footage. Agency Freundliche Grüsse produced the AI advertising using Midjourney, ElevenLabs and Veo 3, generating over 500 assets for targeted distribution.","date":"2025-10-10","source":"https://swissmarketplace.group/media-release/smg-ki-kampagnen-2025-en/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Switzerland","role":"Customer service representative","org":"Migros Bank","text":"Several AI assistants now operate live at Migros Bank across customer and staff workflows, Thomas Greuter said, marking a shift toward AI customer service in banking that answers general enquiries continuously. Contact staff instead get drafted email replies from a separate tool, reviewing each before sending. A daily-refreshed, curated knowledge base keeps accuracy high and limits hallucinated output — the bank's AI assistant for banking enquiries in practice.","date":"2025-07-16","source":"https://www.netzwoche.ch/news/2025-07-02/so-bringt-die-migros-bank-generative-ki-zum-einsatz"},{"kind":"deployment","industry":"Transport & Logistics","region":"Switzerland","role":"Customer service agent","org":"SBB (Swiss Federal Railways)","text":"SBB Chat, Swiss Federal Railways' AI chatbot for customer service, resolves close to 60 per cent of website queries unaided. Running on OpenAI's ChatGPT, it covers tickets, timetables and other services, passing tougher matters to 450 staff. This AI-powered rail support tool supplements rather than substitutes for that team.","date":"2025-07-08","source":"https://www.srf.ch/news/ki-im-kundendienst-sbb-und-neon-was-ki-chatbots-wirklich-leisten-koennen"},{"kind":"deployment","industry":"Finance & Insurance","region":"Switzerland","role":"Credit analyst","org":"Zürcher Kantonalbank (ZKB)","text":"Zürcher Kantonalbank now lets ZKB ChatGPT, its in-house AI tool, handle harder tasks beyond simple research and drafting: building credit profiles for major corporate borrowers. Structured Finance staff feed the system data lifted from annual reports so it can produce a first-pass profile, an early instance of AI credit profiling, before specialists check the result. This AI in credit processes runs on Microsoft Azure and reached broader departmental rollout following a two-month pilot.","date":"2025-06-12","source":"https://www.zkb.ch/de/blog/themen/zkb-chatgpt-ein-meilenstein-auf-unserer-ki-reise.html"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Federal Data Protection and Information Commissioner (FDPIC)","text":"Existing law already covers AI in Switzerland, the Federal Data Protection and Information Commissioner (FDPIC) has ruled: the Federal Act on Data Protection (FADP) applies directly to AI-supported data processing, no new statute required. Under this Swiss AI regulation, anyone building, offering or deploying an AI system must explain what it does, why, and where its data comes from, and people keep the right to know they're talking to a machine, not a person. High-risk processing can be justified with adequate safeguards, but the same data protection AI compliance regime rules out real-time facial recognition and social scoring outright. FADP has been in force since September 2023.","date":"2025-05-08","source":"https://www.edoeb.admin.ch/en/update-current-legislation-directly-applicable-ai"},{"kind":"deployment","industry":"Healthcare & Life Sciences","region":"Switzerland","role":"Oncologist","org":"Universitätsspital Zürich and Universitäts-Kinderspital Zürich","text":"A pilot at University Hospital Zurich and University Children's Hospital Zurich uses an AI tumour board to sift medical records, scans and genetic profiles, flagging likely treatment paths for specialists. Humans still decide, with this AI-assisted oncology system acting purely as an advisory layer.","date":"2025-05-05","source":"https://www.20min.ch/story/ki-krebsbehandlung-unispital-zuerich-testet-ki-bei-tumorbehandlung-103335354"},{"kind":"evidence-adoption","industry":"Finance & Insurance","region":"Switzerland","org":"FINMA (Swiss Financial Market Supervisory Authority)","text":"FINMA found half of some 400 Swiss institutions practise AI adoption in banking, live or piloted. A quarter more plan to start within three years; 91 per cent of adopters use generative tools too. Larger firms outpace smaller peers in application count, signalling growth in AI adoption in financial services.","date":"2025-04-24","source":"https://www.finma.ch/news/2025/04/20250424-mm-umfrage-ki/"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Court secretary","org":"Bundesstrafgericht (Federal Criminal Court)","text":"Switzerland's Federal Criminal Court in Bellinzona trials AI court transcription, using software to draft automated hearing logs and mask names in rulings automatically. The pilot also tests whether the tool can speed up reviewing seized devices, scanning PDFs on phones and laptops gathered as evidence.","date":"2025-04-11","source":"https://www.srf.ch/news/schweiz/kuenstliche-intelligenz-wie-ki-im-rechtswesen-eingesetzt-wird"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Council","text":"Three pillars anchor Switzerland AI policy under the KI-Teilstrategie, the Federal Chancellery's Strategy for the Use of AI Systems in the Federal Administration, briefed to the Swiss Federal Council: sharpening staff skills, winning public confidence through lawful, ethical practice, and lifting output by automating repetitive tasks. A subsequent plan layers on eight concrete measures with a 2026-2028 roadmap, extending AI regulation uniformly across federal agencies.","date":"2025-03-21","source":"https://www.bk.admin.ch/de/nsb?id=104596"},{"kind":"deployment","industry":"Government & Public Sector","region":"Switzerland","role":"Tax officer","org":"Kanton Solothurn Steueramt","text":"Solothurn's tax office now runs AI tax assessment across all 175'000 natural persons' tax returns filed in the canton, using automated tax return processing that sorts cases into those it can close alone and those sent for human review. It follows Obwalden and Nidwalden as the third Swiss canton to automate this way, targeting a fifth of assessments finished with zero staff input. Thomas Fischer said the goal is easing hiring shortages, not cutting headcount.","date":"2025-03","source":"https://www.srf.ch/news/schweiz/kantone-setzen-auf-ki-kuenstliche-intelligenz-entscheidet-ueber-steuererklaerungen"},{"kind":"deployment","industry":"Manufacturing, Energy & Resources","region":"Switzerland","role":"Production employee","org":"Endress+Hauser","text":"Endress+Hauser applies AI machine vision for assembly quality control at its Reinach plant, running MVTec MERLIC to steer manual builds and catch flaws instantly through semantic segmentation and object detection. Wired into the Manufacturing Execution System, this AI-assisted visual inspection has since spread to other plants globally, the Swiss firm says.","date":"2025-03","source":"https://machinetoolnews.ai/mvtec-merlic-ai-machine-vision-endress-hauser/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Switzerland","role":"Customer service agent","org":"Generali Switzerland","text":"Misrouted calls at Generali Switzerland fell 22% after Leonie, a Swiss German AI voicebot, took over sorting incoming lines. Enterprise Bot built this voicebot for customer call routing on Luware telephony, reaching 97-98% speech recognition accuracy and 3% higher availability. Generali next wants Leonie fluent across all Swiss national languages, plus self-service options for policy changes.","date":"2025-02-28","source":"https://www.cmm360.ch/artikel/ki-voicebot-leonie-optimiert-kundenservice-bei-generali/"},{"kind":"deployment","industry":"Marketing & Creative","region":"Switzerland","role":"Marketing creative","org":"Pfister","text":"Pfister, the Swiss furniture retailer, debuted 'Besser leben', a push built on AI morphing in advertising alongside creative agency Vasataschröder and production house Markenfilm Schweiz. Products reshape on screen through AI-driven visual shifts, tying sound sleep to a richer life. Digital feeds and social platforms now host the resulting clips.","date":"2025-02-14","source":"https://www.horizont.net/schweiz/nachrichten/storytelling-mit-ki-pfister-setzt-in-besser-leben-kampagne-auf-ai-morphing-assets-225870"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Council","text":"Ratifying the Council of Europe's AI Convention has won out over a unified AI regulation in Switzerland, the Federal Council confirmed. Field-specific rules will apply to healthcare and transport, while wider protections stay confined to fundamental-rights topics like data protection. Departments must deliver a consultation draft by the end of 2026, so Swiss artificial intelligence law seems improbable before 2028.","date":"2025-02-12","source":"https://www.swissinfo.ch/ger/bundesrat-will-ki-konventionen-des-europarates-%C3%BCbernehmen/88864257"},{"kind":"regulation","industry":"Finance & Insurance","region":"Switzerland","org":"Swiss Financial Market Supervisory Authority FINMA","text":"FINMA's Supervisory Guidance 08/2024 sets expectations for AI governance financial sector oversight in Switzerland, flagging risks institutions must manage: model risk, data quality issues, IT and cyber vulnerabilities, growing third-party reliance, and legal and reputational fallout from artificial intelligence risk management failures. Finding most firms still at an early maturity stage, FINMA now requires processes to identify, assess, control and monitor these exposures.","date":"2024-12-18","source":"https://www.finma.ch/de/news/2024/12/20241218-mm-finma-am-08-24/"},{"kind":"regulation","industry":"Government & Public Sector","region":"Switzerland","org":"Swiss Federal Council","text":"Switzerland's Federal Administration centralised AI in government via the Competence Network for Artificial Intelligence (CNAI/KNW KI), created by Swiss Federal Council decision, first hosted at the Federal Statistical Office. One unit covers advice, tooling and cross-agency coordination on government AI adoption, ending fragmented expertise. Six hubs split duties: governance and strategy, platforms, procurement, culture and training, law and regulation, cyber security, and data science. Since 1 February 2026 the Federal Chancellery, not the statistics office, runs the contact point.","date":"2021-08-25","source":"https://www.bk.admin.ch/de/nsb?id=84840"}]}