{"name":"Applied AI in Singapore — the record","description":"Every announced initiative, deployment, published result and regulation of applied AI on the record for Singapore, tagged by kind, industry, region and role, sourced and dated. A slice of the State of Applied AI record, maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI.","source":"https://www.straitsai.institute/state-of-applied-ai/singapore","partOf":"https://www.straitsai.institute/state-of-applied-ai/evidence.json","attribution":"Industrial Research Unit, Straits Institute for Applied AI","updated":"2026-10-29","facet":{"kind":"country","name":"Singapore","slug":"singapore","iso2":"SG","region":"Asia-Pacific"},"nationalStrategy":{"name":"National AI Strategy 2.0","year":2023},"counts":{"entries":62,"deployments":47,"evidenceImpact":1,"evidenceAdoption":6,"regulation":8,"industries":12,"countries":1,"linked":62},"entries":[{"kind":"regulation","industry":"Government & Public Sector","region":"Singapore","org":"Infocomm Media Development Authority (IMDA)","text":"Singapore AI regulation: on 14 October IMDA issued the Starter Kit for Testing Agentic Systems for Safety and Reliability at the AI Assurance Exchange. Agentic AI testing guidance for teams deploying AI agents covers risks, tests, logs and monitoring, drawing on government agencies and 20-plus industry participants such as Google, AWS and Resaro.","date":"2026-10-17","source":"https://littlebigreddot.com/?p=28845"},{"kind":"regulation","industry":"Technology & Software","region":"Singapore","org":"Infocomm Media Development Authority","text":"The Infocomm Media Development Authority (IMDA) released a Starter Kit for Testing Agentic Systems for Safety and Reliability at the AI Assurance Exchange, an AI agent testing guide built with government agencies and over 20 industry participants. The AI Verify Foundation's AI Tester Accreditation Programme (AI TAP) named AIDX Tech, Knovel Engineering, PwC Singapore, Resaro and Vulcan as the first accredited independent AI testers. A Frontier AI Resilience and Security Taskforce (FAIRS) on AI-enabled cyber threats should report in the first half of 2027.","date":"2026-10-15","source":"https://fintechnews.sg/138986/ai/singapore-ai-safety-testing-guidelines-taskforce/"},{"kind":"regulation","industry":"Finance & Insurance","region":"Singapore","org":"Monetary Authority of Singapore","text":"The Monetary Authority of Singapore (MAS) has issued final Guidelines on Artificial Intelligence Risk Management for Financial Institutions for every financial institution and all AI, the core framework for AI governance in finance. Firms should weigh each AI use's risks against their risk profile, with this financial-sector AI oversight applying from 7 October 2027.","date":"2026-10-07","source":"https://www.mas.gov.sg/regulation/guidelines/guidelines-on-artificial-intelligence-risk-management-for-financial-institutions"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Ship registry officer","org":"Maritime and Port Authority of Singapore","text":"The Maritime and Port Authority of Singapore (MPA) will bring in AI ship registration during the first half of 2027 to help vet and process applications, MPA said. Routine filings that now need up to three working days should clear in a few minutes, and industry will be invited to pilot trials of the automated vetting.","date":"2026-10-05","source":"https://shipandbunker.com/news/apac/748175-mpa-to-launch-new-ship-registration-system-next-year"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Home Team officer","org":"Singapore Home Team (Ministry of Home Affairs)","text":"Singapore plans AI-powered humanoid robots working beside Home Team officers by 2028, after opening the Home Team Humanoid Robotics Centre (H2RC) in the one-north technology district on 30 September. Permanent Secretary of Home Affairs Tan Chye Hee wants a first humanoid machine on prison searches, blast investigations and hazardous-material response.","date":"2026-10-05","source":"https://interestingengineering.com/ai-robotics/humanoids-to-tackle-bomb-scenes-hazmat-threats-and-prison-searches"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Cybersecurity analyst","org":"GovTech (Government Technology Agency of Singapore)","text":"GovTech-built tools now run AI penetration testing on roughly 2,000 public-sector systems, and a second model reviews application code for flaws. Hunting intruders proactively became the priority after the UNC3886 espionage campaign; no go-live date for this automated security testing was given.","date":"2026-09-26","source":"https://dig.watch/updates/singapore-cyber-strategy-cyber-espionage"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Government communications officer","org":"Ministry of Digital Development and Information / GovTech","text":"SG Translate 2.0 from the Ministry of Digital Development and Information and GovTech blends large language models with neural machine translation, giving departments AI translation in four official tongues. Portals and e-services can plug in this multilingual service engine; Polyglot, which localises state web pages, already uses it.","date":"2026-09-26","source":"https://www.mddi.gov.sg/newsroom/sg-translate-2-0-media-factsheet/"},{"kind":"evidence-adoption","industry":"Finance & Insurance","region":"Singapore","org":"Institute of Banking and Finance (IBF)","text":"Singapore's Institute of Banking and Finance has launched the IBF AI Workforce Co-Lab, where 23 pioneer banks, insurers and asset managers pledge AI skills training for over 80,000 staff, every local employee, by 2028 via IBF-recognised courses. Over half are already done. Deputy Prime Minister Gan Kim Yong unveiled three tracks for leaders, wealth managers and operations teams, with 10 private banking employers set to upskill relationship managers.","date":"2026-09-24","source":"https://www.mas.gov.sg/news/speeches/2026/keynote-address-by-dpm-gan-kim-yong-at-the-ibf-distinction-evening-on-24-september-2026"},{"kind":"evidence-adoption","industry":"Government & Public Sector","region":"Singapore","org":"Ministry of Digital Development and Information / Civil Service College","text":"The Institute of Digital Government has opened, a Ministry of Digital Development and Information venture with the Civil Service College, built to spread AI skills for public officers. Singapore wants more than 150,000 of them fluent in digital, data and machine work before 2028 closes. Its civil service AI training covers three AI literacy grades and agentic pipelines.","date":"2026-09-21","source":"https://govinsider.asia/intl-en/article/singapore-launches-institute-of-digital-government-to-scale-digital-and-ai-skills-among-public-officers"},{"kind":"deployment","industry":"Manufacturing, Energy & Resources","region":"Singapore","role":"Excavator operator","org":"JTC Corporation","text":"JTC Corporation and Kajima Corporation have launched Singapore's first pilot of autonomous construction equipment, with excavators and compactors due for testing at the Bulim Autonomous Yard, JTC's sandbox in the Jurong Innovation District. Staff watch remotely and step in when something goes wrong, and JTC wants staffing 50% lower by giving one driver two machines. Widening the trial to driverless earthmovers, bulldozers and dumpers, comes under study for 2027.","date":"2026-09-18","source":"https://technode.global/2026/09/18/jtc-and-kajima-launch-singapores-first-autonomous-heavy-construction-equipment-pilot-to-ease-manpower-constraints-improve-worksite-safety/"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Warehouse operative","org":"CEVA Logistics","text":"CEVA Logistics is trialling driverless pallet movers at Blue Hub: two Zelostech Z10 autonomous electric vehicles on existing multi-level ramps, shifting stock between floors. CEVA expects at least 4,600 kilograms a year in cut emissions. Zelostech met CEVA via the 2025 CMA CGM Startup Awards; this warehouse automation trial decides whether the vehicles reach other CEVA sites.","date":"2026-09-14","source":"https://container-news.com/ceva-logistics-pilots-autonomous-electric-vehicles-at-singapore-hub/"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Small-business adviser","org":"Ministry of Trade and Industry, Singapore / Enterprise Singapore","text":"BizSG launches 30 September 2026, as Singapore's Ministry of Trade and Industry and Enterprise Singapore fold schemes into one BusinessSG roof. Its AI grant recommender reads a firm's goals to point it toward matching funds, an early case of AI-based business grant matching already used by roughly 700 firms in beta since October 2025. Low Yen Ling unveiled the plan at the SME Centre Conference.","date":"2026-09-10","source":"https://www.redhot.sg/singapore-businesses-to-get-easier-access-to-government-support-through-ai-powered-bizsg-portal-715038.html"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Teacher","org":"Ministry of Education, Singapore","text":"Singapore's Ministry of Education has opened Markly, its AI essay marking tool, to secondary and junior-college geography teachers. Its feedback on essays and extended responses is grouped by content and language use, and pilots in some secondary schools cover history, social studies and English language. Teachers review, edit or reject each marking suggestion before students see it and own all feedback; the ministry will judge the pilot before any wider rollout.","date":"2026-09-05","source":"https://www.redhot.sg/new-ai-tool-helps-teachers-mark-geography-essays-english-history-and-social-studies-being-piloted-713830.html"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Banker","org":"United Overseas Bank","text":"United Overseas Bank has put more than 300 AI and analytics use cases into production under an AI assurance framework that tests, validates and continuously monitors models across their lifecycle. It also runs 30-plus domain-specific chatbots and has given Microsoft Copilot to over 30,000 employees. Alvin Eng, UOB's head of enterprise AI, says scaling AI safely hinges on operating discipline, governance and controls more than on having the strongest individual models.","date":"2026-09-01","source":"https://qa-financial.com/uob-puts-testing-behind-300-ai-deployments/"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Ship crew","org":"Eastern Pacific Shipping","text":"Eastern Pacific Shipping is extending AI collision avoidance from Orca AI to dozens more ships after a five-vessel pilot of over 130,000 nautical miles. The companies report 48% fewer close encounters per 1,000 nautical miles and 10% wider average passing distances, figures with no independent evaluation. Its computer-vision SeaPod bridge unit picks out and classifies surrounding objects and vessels, even craft without AIS.","date":"2026-08-26","source":"https://thedigitalship.com/news/electronics-navigation/eastern-pacific-shipping-expands-orca-ai-rollout-after-48-drop-in-close-encounters/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Corporate banker","org":"DBS Bank","text":"DBS Bank is scaling agentic AI in corporate banking to about 1,500 relationship and credit-risk managers globally after a 150-person pilot, with specialised agents covering more than 70 tasks and drafting review-ready credit memos. Credit memos and related work can take up to 40% of these bankers' time, which DBS aims to cut by at least 30%, says group head of institutional banking Han Kwee Juan.","date":"2026-08-19","source":"https://www.dbs.com/newsroom/DBS_scales_agentic_AI_to_transform_way_of_working_for_corporate_bankers_freeing_up_time_for_more_strategic_client_engagements"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Airline operations","org":"Singapore Airlines","text":"Singapore Airlines has more than 160 airline AI applications in production, among them a Flight Recommender fielding nearly 10,000 queries a day by the end of FY2025/26. 'JARVIS', its generative-AI staff assistant, serves about 5,079 of 5,600 ground staff, per the annual report and senior vice-president of IT George Wang.","date":"2026-08-18","source":"https://techwireasia.com/2026/08/singapore-airlines-ai-applications/"},{"kind":"deployment","industry":"Legal & Professional Services","region":"Singapore","role":"Data protection lawyers","org":"Allen & Gledhill","text":"Allen & Gledhill lawyers sweep dozens of contracts for clauses, risks and gaps in minutes with A&GEL, partners Stanley Lai SC and Eugene Ho told Asian Legal Business. The on-premise GenAI platform also prepares fee quotes, condenses papers and emails, and applies bespoke checklists.","date":"2026-08-18","source":"https://www.legalbusinessonline.com/node/89215"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Faculty / student","org":"NTU Singapore","text":"NTU Singapore has given all undergraduates a Google AI suite (Vertex AI, Google AI Studio, Gemini Enterprise) plus its own NTU AI Learning Assistant (NALA). President Ho Teck Hua aims to embed AI in higher education across 40% of courses in 52 undergraduate degree programmes by 2030, from about 5% now, with students building and deploying AI agents on real problems. NTU calls itself Singapore's first university adopting AI at this scale.","date":"2026-08","source":"https://ntu.edu.sg/news/detail/empowering-students-to-thrive-in-the-age-of-ai"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Faculty / student","org":"National University of Singapore","text":"The National University of Singapore is giving all students, faculty and staff ChatGPT Edu from 31 August 2026 under an OpenAI collaboration. It also launched AI Sense Maker, a conversational AI research platform built on 150,000-plus digitised NUS Libraries materials for topic summaries, semantic search and knowledge-graph creation. Professor Aaron Thean says the tools amplify, rather than replace, human intellect.","date":"2026-08-11","source":"https://news.nus.edu.sg/nus-powers-education-research-and-administration-to-new-heights-with-ai-through-a-strategic-collaboration-with-openai/"},{"kind":"deployment","industry":"Healthcare & Life Sciences","region":"Singapore","role":"Endoscopist","org":"National University Hospital","text":"Singapore's National University Hospital has put Ainex's ENAD real-time AI endoscopy system in all its endoscopy units to find and characterise gastrointestinal lesions in upper and lower GI procedures. The rollout follows HSA approval; Ainex says a 998-patient multicentre randomised trial found ENAD-assisted colonoscopy lifted the adenoma detection rate from 36.1% to 52.3%.","date":"2026-08-04","source":"https://www.taiwannews.com.tw/news/6414125"},{"kind":"deployment","industry":"Legal & Professional Services","region":"Singapore","role":"Technology lawyers","org":"Rajah & Tann Singapore","text":"Rajah & Tann Singapore's Benjamin Cheong, deputy head of its technology, media and telecoms group, told CNA he leans on AI for contract drafting and summaries almost daily. Deputy managing partner Abdul Jabbar Karam Din says specialist expertise and client insight still set lawyers apart.","date":"2026-03-20","source":"https://www.channelnewsasia.com/cna-insider/big-read/ai-junior-lawyers-job-relevance-new-skills-6005796"},{"kind":"regulation","industry":"Legal & Professional Services","region":"Singapore","org":"Ministry of Law (MinLaw)","text":"The Ministry of Law issued its Guide for Using Generative Artificial Intelligence in the Legal Sector, GenAI guidance for lawyers finalised after a September 2025 consultation. Legal professionals keep final responsibility for all work products, client data and confidentiality need safeguarding, and telling clients about GenAI use deserves thought. Case studies cover GenAI tools for practices of every size and in-house teams; MinLaw will update it.","date":"2026-03-06","source":"https://www.mlaw.gov.sg/launch-of-guide-for-using-generative-artificial-intelligence-in-the-legal-sector/"},{"kind":"regulation","industry":"Technology & Software","region":"Singapore","org":"Infocomm Media Development Authority","text":"Singapore launched the Model AI Governance Framework for Agentic AI at the World Economic Forum in Davos, covering AI agents that reason and act autonomously for users. The Infocomm Media Development Authority sets out technical and non-technical measures for agentic AI governance across four dimensions: bounding risks up front, meaningful human accountability through checkpoints, technical controls over the agent's lifecycle and end-user education. Minister for digital development and information Josephine Teo announced it.","date":"2026-01-22","source":"https://www.mddi.gov.sg/newsroom/singapore-launches-new-model-ai-governance-framework-for-agentic-ai--/"},{"kind":"regulation","industry":"Education & Training","region":"Singapore","text":"Singapore combined SkillsFuture Singapore and Workforce Singapore into one statutory board, the Skills and Workforce Development Agency (SWDA), operating from 1 July 2026. The Ministry of Manpower and Ministry of Education oversee it jointly.","date":"2026","source":"https://www.swda.gov.sg/home/newsroom/appointment-of-inaugural-board-for-skills-and-workforce-development-agency"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Learner","text":"Singapore's Ministry of Manpower says Singaporeans taking selected government-funded SkillsFuture AI courses will get six months' free access to premium AI tools from the second half of 2026. Pairing subsidised training with subsidised tools is meant to get learners applying skills through regular use and experimentation; qualifying courses and tools will be named later, according to its March 2026 press release.","date":"2026","source":"https://www.mom.gov.sg/newsroom/press-releases/2026/0303-partnering-businesses-and-workers-to-thrive-in-a-changed-world"},{"kind":"evidence-adoption","industry":"Education & Training","region":"Singapore","text":"Singapore's National AI Impact Programme targets AI skills training for 100,000 workers by 2029 and support for 10,000 enterprises over three years, including sector-specific courses for HR, legal, accounting, manufacturing and other non-tech professions. Budget 2026 set aside over S$400 million for an Enterprise Workforce Transformation Package, and Singaporeans on selected SkillsFuture AI courses get six months of free premium AI tools.","date":"2026","source":"https://www.content.mycareersfuture.gov.sg/budget-2026-singaporean-workers-employers"},{"kind":"evidence-adoption","industry":"Technology & Software","region":"Singapore","org":"Amazon Web Services","text":"Nearly 170,000 Singapore businesses, 48 per cent, had adopted AI by November 2025, versus 40 per cent a year earlier, an AWS-commissioned survey of 1,000 business leaders shows. Financial services leads business AI adoption at 71 per cent, then technology at 70 per cent and healthcare at 63 per cent. Of firms with AI uptake, 82 per cent reported revenue gains averaging 19 per cent.","date":"2025-11-28","source":"https://www.smehorizon.com/singapore-ai-adoption-grows-170000-businesses-now-using-ai-in-2025/"},{"kind":"deployment","industry":"Media, Telecom & Entertainment","region":"Singapore","role":"Journalists and audio content producers","org":"SPH Media","text":"Berita Harian and Tamil Murasu now feed articles through AI voice cloning for news, replacing generic narration with synthetic voice narration built from replicas of each newsroom's own reporters. SPH Media built the tool, powered by BeyondWords, straight into both titles' apps and sites, giving Singapore's Malay- and Tamil-speaking readers a recognisable voice rather than a robotic one. Playback has climbed to five times the publisher's normal benchmarks, suggesting audio built on real staff voices lands better than standard text-to-speech.","date":"2025-11-24","source":"https://beyondwords.io/blog/sph-media-launches-beyondwords/"},{"kind":"regulation","industry":"Finance & Insurance","region":"Singapore","org":"Monetary Authority of Singapore","text":"MAS has proposed Guidelines on AI Risk Management for financial institutions, opening consultation on AI governance across Singapore's financial sector. Expectations span the AI life cycle: data handling, fairness, transparency, human oversight and third-party exposure. Scaled by firm size and reliance on generative AI and AI agents, the rules mean smaller players face lighter duties than larger, heavily automated ones.","date":"2025-11-13","source":"https://www.mas.gov.sg/news/media-releases/2025/mas-guidelines-for-artificial-intelligence-risk-management"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Corporate banker","org":"DBS","text":"Singapore's DBS has logged over 120,000 unique chats with DBS Joy, a generative AI assistant, since February 2025 trials. DBS Joy delivers AI in corporate banking 24/7 via IDEAL to corporate clients and SMEs, about 4,000 monthly, lifting customer satisfaction scores 23%. Corporate banking AI for Hong Kong and India is planned.","date":"2025-11-10","source":"https://www.dbs.com/newsroom/DBS_rolls_out_Gen_AI_powered_chatbot_to_all_corporate_clients"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Branch customer service staff","org":"UOB","text":"UOB's AI branch bots in banking now cover more than 40 Singapore locations, giving counter staff quick answers on products and services. Built by UOB's Innovation Group on an in-house Build-Your-Own-Bots platform, they belong to a bank-wide set of eight bots spanning HR and branch operations. Over 20,000 of UOB's 32,000 staff have trained on Microsoft Copilot, part of its generative AI adoption.","date":"2025-11-05","source":"https://sbr.com.sg/news/uob-logs-highest-copilot-usage-amidst-40-branch-rollout"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Credit analyst","org":"Choco Up","text":"Approving an SME loan now takes hours instead of days thanks to Choco Up's AI Credit Assessment Engine. Coding agents scan and validate figures pulled from bank records, sales trends and growth forecasts, enabling AI credit assessment SME lending for the Singapore-based growth financing platform - an AI-powered SME loan approval process reaching requests up to USD 200,000. The goal: closing Asia's US$2 trillion SME funding gap.","date":"2025-10-28","source":"https://www.prnewswire.com/apac/news-releases/choco-up-introduces-ai-powered-credit-assessment-engine-to-drive-sme-growth-302596993.html"},{"kind":"deployment","industry":"Marketing & Creative","region":"Singapore","role":"Creative director","org":"Dentsu","text":"Dentsu APAC's new SaaS platform Zoyumi scores, produces and tracks creative output to deliver on-brand assets in under 30 minutes, with governance and brand-safety checks built in. Built in Singapore, the AI marketing campaign tool first ran for a global technology brand's rollout across several markets, targeting continuous, always-on execution over one-off bursts. It illustrates a broader shift toward automated ad creative generation with human oversight retained.","date":"2025-10-15","source":"https://www.dentsu.com/sg/en/our-news/creative-workflow-standard-with-zoyumi"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Customer service executive","org":"Singlife","text":"Agentic AI insurance debuts at Singlife, a first for Singapore's insurance sector via new ties with Salesforce Agentforce. Materials in Salesforce Data Cloud—product manuals, training guides, FAQs—feed an AI agent customer service system that sharpens staff precision and pace on enquiries. Adviser representatives gain the same access afterward.","date":"2025-10-14","source":"https://fintechnews.sg/120088/ai/singlife-salesforce-ai-agent/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Private banker","org":"Bank of Singapore","text":"Source-of-wealth report drafting drops from 10 days to roughly one hour at Bank of Singapore, OCBC's private banking unit, following its rollout of an agentic AI wealth management tool called Source of Wealth Assistant. Relationship managers upload client files, and the system pulls out, organises and combines the relevant details automatically inside controlled processes. A human still checks and signs off every report before it goes out, and the bank's approach reflects growing use of AI in wealth management across Singapore.","date":"2025-10-10","source":"https://www.straitstimes.com/business/bank-of-singapores-ai-tool-can-draft-source-of-wealth-reports-in-an-hour-from-usual-10-days"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Supply chain logistics operators","org":"FairPrice Group","text":"Singapore's Land Transport Authority has cleared FairPrice Group as the first local operator permitted to run autonomous delivery vehicles on public roads for freight. Zelos Technology supplies the driverless Zelos Z10 units, which will move stock among FairPrice's warehouses under this approval. FairPrice intends to grow the fleet toward 30 such vehicles, close to 30 per cent of its total transport fleet, in this driverless goods transport rollout.","date":"2025-10-08","source":"https://www.fairpricegroup.com.sg/fairprice-group-first-in-singapore-to-use-autonomous-vehicles-on-public-roads-for-supply-chain-operations/"},{"kind":"deployment","industry":"Legal & Professional Services","region":"Singapore","role":"Lawyer","org":"Allen & Gledhill","text":"Allen & Gledhill, among Singapore's biggest firms, built A&GEL, a bespoke platform for generative AI in law firms that drafts case summaries, automates document reviews and flags clauses non-compliant with statutes and earlier cases. The legal GenAI pilot, open to paralegals through directors across banking, corporate real estate, maritime and other practice groups, runs on-premise protecting client confidentiality.","date":"2025-10-08","source":"https://www.businesstimes.com.sg/companies-markets/generative-ai-for-law-firm-allen-and-gledhill-imda"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Police officer","org":"Singapore Police Force","text":"A new AI chatbot for filing reports, R-COP (Report Lodging Co-Pilot), is being deployed by Singapore's police force at kiosks in seven division headquarters. Jointly built with HTX, it guides members of the public through a conversational exchange, compiling their answers into a draft statement automatically. This AI-assisted police reporting effort is meant to spare investigation officers from having to phone back for details they still lack.","date":"2025-10-01","source":"https://www.channelnewsasia.com/singapore/police-report-ai-chatbot-self-help-kiosks-spf-5374631"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Defence staff","org":"Defence Science and Technology Agency","text":"Gaia, a generative AI defence staff tool from Singapore's Defence Science and Technology Agency, now helps Ministry of Defence and Singapore Armed Forces personnel pull documents, draft reports and review policy faster. This AI in defence administration switches between large language models to fit each job.","date":"2025-09-19","source":"https://www.straitstimes.com/singapore/singapores-dsta-to-double-down-on-drones-robotics-and-ai-has-rolled-out-its-own-gen-ai-tool"},{"kind":"deployment","industry":"Manufacturing, Energy & Resources","region":"Singapore","role":"Semiconductor manufacturing engineers","org":"GlobalFoundries","text":"GlobalFoundries' 300mm Singapore fab won Global Lighthouse status from the WEF (World Economic Forum) after rolling out over 60 AI in semiconductor manufacturing upgrades since 2020, spanning ML, IoT and analytics tools. Labour productivity rose 40 per cent and prototyping time for new products fell 30 per cent, as machine learning took over upkeep forecasts, defect screening and scheduling tasks.","date":"2025-09-16","source":"https://gf.com/news-and-events/news/globalfoundries-joins-world-economic-forums-global-lighthouse-network-for-manufacturing-excellence/"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Wealth manager","org":"HSBC","text":"HSBC Private Bank staff in Singapore and Hong Kong use Wealth Intelligence, a generative AI private banking tool on OpenAI's LLM. It sifts 10,000-plus outside feeds, sharpening how fast relationship managers spot market shifts and craft client-specific plans. HSBC will extend this AI wealth management platform elsewhere.","date":"2025-09-16","source":"https://www.about.hsbc.com.sg/news-and-media/hsbc-deploys-wealth-intelligence-for-its-wealth-management-staff-to-enhance-client-experience"},{"kind":"deployment","industry":"Legal & Professional Services","region":"Singapore","role":"Lawyer","org":"Singapore Academy of Law","text":"About 10,000 LawNet subscribers, over three-quarters of Singapore's private lawyers, now have access to GPT-Legal Q&A, a new AI legal research engine unveiled by the Singapore Academy of Law. Rather than searching by keyword, users pose questions in plain language and get answers grounded directly in local statutes and court judgments. The underlying model draws on a dataset built entirely from Singapore's own legal materials — judgments, law reports and legislation — with contract law as its first focus before wider legal question-answering coverage follows. TechLaw.Fest hosted the unveiling.","date":"2025-09-11","source":"https://www.straitstimes.com/singapore/ai-powered-search-engine-to-help-singapore-lawyers-with-legal-research"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Tribunal magistrate","org":"Singapore Courts","text":"Singapore's Judiciary now uses generative AI in small claims tribunals, deploying a tool built with Harvey AI to condense case filings for magistrates. Legal and factual points are extracted automatically from lodged paperwork, easing pressure from rising caseloads. Self-represented claimants and respondents gain generative AI case summarisation access from November 2025.","date":"2025-09-10","source":"https://www.channelnewsasia.com/singapore/judiciary-launch-ai-generation-summary-small-claims-tribunal-5341861"},{"kind":"regulation","industry":"Legal & Professional Services","region":"Singapore","org":"Ministry of Law","text":"Public comment is open from Singapore's Ministry of Law on a draft Guide for Using Generative AI in the Legal Sector, covering ethics, confidentiality and openness for lawyers. The Singapore Academy of Law, Law Society of Singapore and firms contributed, easing safer uptake of GenAI industry-wide. It sits beside IMDA's Model AI Governance Framework and the Supreme Court's guidance for court users.","date":"2025-09-01","source":"https://www.mlaw.gov.sg/minlaw-seeks-feedback-on-guide-for-using-generative-artificial-intelligence-in-the-legal-sector/"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Social worker","org":"Singapore Government","text":"Autonomous AI agents public services trials are being launched by Singapore's GovTech together with Google Cloud, inside a sandbox that Josephine Teo unveiled. Early targets include firms tangled in multi-agency licence approvals and social workers swamped by paperwork. GovTech, the Cyber Security Agency and IMDA jointly assess outcomes and recommend safe rollout of agentic AI government functions.","date":"2025-08-28","source":"https://www.straitstimes.com/singapore/spore-to-test-autonomous-ai-agents-for-the-delivery-of-public-services"},{"kind":"deployment","industry":"Retail & Consumer","region":"Singapore","role":"Retail security staff","org":"Sheng Siong","text":"All 83 Sheng Siong outlets in Singapore now run facial recognition CCTV retail surveillance against shoplifting, built with the Singapore Police Force under the STAR programme. Flagged repeat offenders trigger an instant phone alert to staff on re-entry. Sheng Siong credits this AI-powered surveillance in supermarkets with cutting monthly failed-transaction losses from roughly S$10,000 to S$1,500.","date":"2025-08-26","source":"https://www.channelnewsasia.com/singapore/sheng-siong-face-recognition-cctv-thefts-shoplifting-5312226"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Teacher","org":"Saint Clare School for Special Education","text":"AI in special education cuts planning time at Saint Clare School for Special Education by 30 to 50 per cent, via a Learning Management System built with SOZCODE. Using over 15 years of data, it turns basic learning needs into matching goals and activities from a stored SPED bank for staff to adjust, speeding Individualised Education Plans and special needs teaching.","date":"2025-08-25","source":"https://www.media-outreach.com/news/singapore/2025/08/25/404028/saint-clare-school-unveils-ai-backed-learning-management-system-for-special-education/"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Traffic enforcement officer","org":"Land Transport Authority","text":"Singapore's Land Transport Authority is piloting AI bus lane enforcement, mounting onboard bus cameras to perform AI-powered bus lane detection whenever vehicles drift into reserved lanes during service hours. The scheme grew from a 2024 proposal call and sits alongside other electric-bus safety additions, among them 360-degree collision warning and anti-fatigue monitoring.","date":"2025-08-23","source":"https://www.channelnewsasia.com/singapore/bus-safety-ai-system-cameras-lanes-lta-5310551"},{"kind":"deployment","industry":"Media, Telecom & Entertainment","region":"Singapore","role":"Video editors and journalists","org":"Mediacorp","text":"Mediacorp's AI video production suite compresses prime-time bulletins into digital clips within minutes, near 90 per cent accuracy, replacing a sixty-minute manual routine. Visualiser GPT drafts narrative structure, AI Smart Frame handles automated editing, and a clipping engine preps broadcasts for release. Manual formatting has largely yielded to automated video editing at Singapore's broadcaster.","date":"2025-08-11","source":"https://wan-ifra.org/2025/08/how-singapores-mediacorp-is-using-ai-to-reduce-friction-in-video-production/"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Police officer","org":"Singapore Police Force","text":"Singapore Police Force's Airport Police Division has tested GIBSON, an AI patrol robot, at Changi Airport's Terminal 4 since early July 2025. Built by HTX and A*STAR, the scooter-style robotic patrol unit roams departures unaided; officers can book it by application as a lift around the premises.","date":"2025-07-20","source":"https://www.channelnewsasia.com/singapore/changi-airport-police-robot-ride-hailing-autonomous-htx-5243321"},{"kind":"deployment","industry":"Healthcare & Life Sciences","region":"Singapore","role":"Pharmacist","org":"National University Hospital (NUH)","text":"MedBot, National University Hospital's AI medication counselling assistant, cuts 28 staff-hours monthly and about S$15,400 yearly since July 2025 across 66 approved drugs. It greets patients before prescription pickup at kiosks in NUH's Kent Ridge Wing Pharmacy and National University Centre for Oral Health pharmacy. Pharmacists review each reply from this generative AI pharmacy assistant first.","date":"2025-07","source":"https://govinsider.asia/intl-en/article/singapores-nuh-is-transforming-medication-counselling-with-ai-powered-medbot"},{"kind":"deployment","industry":"Education & Training","region":"Singapore","role":"Teacher","org":"EtonHouse Education Group","text":"Teachers at EtonHouse now spend one to two hours on lesson preparation instead of a full day, after the Singapore provider rolled out Lumina, an AI lesson planner powered by OpenAI's application programming interface. Administrative workload has dropped 90 per cent since the generative AI system replaced an older Excel-based method. Piloted at selected centres first, Lumina tracks learning objectives as they happen, works across multiple languages, and keeps a familiar look borrowed from conventional planning templates — part of a broader shift toward AI in education.","date":"2025-05-17","source":"https://www.businesstimes.com.sg/events-awards/design-ai-tech-awards/design-ai-and-tech-awards/etonhouse-teachers-now-teach-more-and-do-less-admin-ai"},{"kind":"evidence-adoption","industry":"Government & Public Sector","region":"Singapore","org":"Singapore Government","text":"About 50,000 Singapore public officers, a third of the total, now regularly use the government AI chatbot Pair for research and writing tasks. Josephine Teo said active users have doubled since 2024, with roughly 100,000 officers having tried it. Staff have also built thousands of bots on the AIBots platform as an AI chatbot for public officers, covering HR queries and budget guidance.","date":"2025-05-09","source":"https://www.straitstimes.com/singapore/more-public-officers-in-singapore-use-government-chatbot-to-enhance-productivity"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Court user","org":"Singapore Courts","text":"At a symposium marking the 40th anniversary of Singapore's Small Claims Tribunals, Chief Justice Sundaresh Menon revealed an AI translation service for court documents, live from April 16, 2025. Disputing consumers and merchants may now ask that filings from the opposing side get converted into Chinese, Malay or Tamil through this system, built under a new tie-up between Singapore's courts and American legal start-up Harvey. It stands as their first joint output, bringing machine-driven language rendering into small-claims case handling.","date":"2025-04-16","source":"https://www.straitstimes.com/singapore/courts-crime/small-claims-tribunals-roll-out-ai-powered-translation-service-for-users"},{"kind":"deployment","industry":"Technology & Software","region":"Singapore","role":"Merchant-partners and driver-partners","org":"Grab","text":"Grab debuted agentic AI for merchants and drivers across Southeast Asia at its first GrabX showcase. Its GrabMerchant app now hosts a chatbot, AI Merchant Assistant, suggesting tailored moves and automating ad campaigns or menu edits. An AI Driver Companion bundles demand-forecasting route tips with spoken hazard alerts, these AI-powered driver and merchant tools drawing 250,000-plus weekly users and 16,000-plus daily submissions.","date":"2025-04-08","source":"https://www.grab.com/sg/press/others/grab-deploys-agentic-ai-to-empower-merchants-and-driver-partners/"},{"kind":"deployment","industry":"Transport & Logistics","region":"Singapore","role":"Port operators and maritime safety officers","org":"Maritime and Port Authority of Singapore","text":"A live digital replica of the Port of Singapore, built with artificial intelligence, will be tested by the Maritime and Port Authority (MPA) from mid-2025, marking a fresh push into AI in port operations. Sensors tracking ships, terminal activity and environmental conditions feed this AI-powered digital twin of a port so planners can watch harbour conditions unfold as they happen, sharpening safety, efficiency and sustainability outcomes. Beyond monitoring, MPA intends to run oil-spill and chemical-spill scenarios through the model and lift situational awareness for staff managing port operations.","date":"2025-03-24","source":"https://www.straitstimes.com/singapore/digital-twin-of-singapores-port-to-be-tested-in-second-half-of-2025"},{"kind":"deployment","industry":"Government & Public Sector","region":"Singapore","role":"Call centre agent","org":"Central Provident Fund Board","text":"AI helpline transcription spares Central Provident Fund Board staff from writing up calls, freeing attention for the caller. NCS built the tool on Amazon Web Services; it also grades quality by reading tone, phrasing and loudness. A pilot flags less tech-savvy callers for quicker human help, an early Singapore use of AI call summarisation.","date":"2025-03","source":"https://www.straitstimes.com/singapore/cpf-board-uses-ai-to-improve-call-centre-services-prioritise-help-for-less-tech-savvy-users"},{"kind":"deployment","industry":"Finance & Insurance","region":"Singapore","role":"Financial advisor","org":"Singlife","text":"Singlife's #BetterIdea Challenge hackathon produced this AI insurance assistant for financial advisors, live on Oracle Cloud Infrastructure. Staff retrieve product details instantly rather than by hand, powered by OCI Generative AI and AI Vector Search — a generative AI tool for insurance advisors speeding replies to client questions.","date":"2025-03-13","source":"https://www.oracle.com/sg/news/announcement/singlife-launches-ai-powered-insurance-assistant-with-oracle-cloud-2025-03-13/"},{"kind":"deployment","industry":"Business Operations","region":"Singapore","role":"Operations staff","text":"DBS Bank says its AI value in banking reached about S$1 billion in 2025 from more than 2,000 AI models across 430-plus use cases, up from over S$750 million across 370-plus in 2024. The figure, from the annual report's chairman and CEO letter, is DBS's internal estimate of costs saved and revenue gained, unaudited, and harder to isolate as AI embeds in daily workflows.","date":"2025","source":"https://www.dbs.com/annualreports/2025/letter-from-chairman-ceo.html"},{"kind":"evidence-impact","industry":"Education & Training","region":"Singapore","text":"A co-designed generative AI teaching assistant at a Singapore vocational institution improved teaching processes but produced no significant gain in student assessment outcomes, an evaluation found. High-ability students used it to verify work strategically, while low-ability students often used it to skip cognitive effort, potentially widening gaps.","date":"2025","source":"https://arxiv.org/abs/2512.12306"},{"kind":"evidence-adoption","industry":"Education & Training","region":"Singapore","text":"Singapore's SkillsFuture AI skills training nearly tripled. Participants in AI, cybersecurity and digital marketing courses rose from 34,000 in 2023 to 96,000 in 2024.","date":"2024","source":"https://isomer-user-content.by.gov.sg/41/719a22ec-2e40-49f8-8d3a-1469f90efdd3/SSG%20Annual%20Report%20FY24-25.pdf"}]}