{"name":"Applied AI in Business Operations — the record","description":"Every announced initiative, deployment, published result and regulation of applied AI on the record for Business Operations, tagged by kind, industry, region and role, sourced and dated. A slice of the State of Applied AI record, maintained continuously by the Industrial Research Unit of the Straits Institute for Applied AI.","source":"https://www.straitsai.institute/state-of-applied-ai/business-operations","partOf":"https://www.straitsai.institute/state-of-applied-ai/evidence.json","attribution":"Industrial Research Unit, Straits Institute for Applied AI","updated":"2026-10-29","facet":{"kind":"industry","name":"Business Operations","slug":"business-operations"},"counts":{"entries":114,"deployments":32,"evidenceImpact":7,"evidenceAdoption":74,"regulation":1,"industries":1,"countries":73,"linked":114},"entries":[{"kind":"deployment","industry":"Business Operations","region":"United States","role":"Office and knowledge workers","org":"Uber","text":"Uber is extending ChatGPT Work to more than 30,000 employees worldwide after a 1,000-person pilot. The AI agent rollout ties the OpenAI tool, part of ChatGPT Enterprise, to Google Drive, Gmail, Google Calendar and Slack for research, briefings, slide decks and number-crunching. Operations, finance, marketing and product teams get an in-house skills library, vetted integrations and training for the agentic platform, while engineers stay on Codex.","date":"2026-10-22","source":"https://openai.com/index/uber-chatgpt-work-rollout/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Chile","org":"CENIA and CEPAL (ILIA 2026)","text":"Business AI adoption sits at an estimated 13.5% in Chile, yet the nation tops the 2026 Latin American Artificial Intelligence Index (ILIA) by CENIA and CEPAL across 20 countries for a fourth year. Gaps: 2.1% of regional GPUs, R&D at 0.39% of GDP, no defined budget for the national AI strategy, weak corporate uptake.","date":"2026-10-20","source":"https://www.emol.com/noticias/Nacional/2026/10/20/1214693/indice-latinoamericano-inteligencia-artificial.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Lithuania","org":"Ministry of the Economy and Innovation of Lithuania","text":"Organisations in Lithuania lead the European Union on agentic AI adoption, the Economy and Innovation Ministry reported from new OpenAI research. AI agents produce 85% of activity on OpenAI's enterprise tools among local users. Ministry economist Titas Budreika said the share of firms using AI tools grew 2.5 times in a year.","date":"2026-10-15","source":"https://www.lrt.lt/en/news-in-english/19/3083413/lithuania-leads-eu-in-use-of-agentic-ai-in-organisations"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Martinique","org":"Awitec","text":"More than one in two island executives surveyed have put professional data into an unsecured AI tool, the first Baromètre IA Martinique 2026 from Awitec finds, as workplace AI outpaces governance. The 130 respondents, among them finance, administration and HR heads, answered on 11 June 2026; few know the AI Act or measure returns. AI use spread through personal habits beyond company control, says Awitec founder Manuel Mondésir.","date":"2026-10-10","source":"https://rci.fm/martinique/infos/Societe/Barometre-IA-2026-en-Martinique-les-usages-de-lIA-avancent-plus-vite-que-les-regles"},{"kind":"evidence-impact","industry":"Business Operations","region":"United Arab Emirates","org":"Workday","text":"Workday finds AI productivity at work mostly cancelled out: staff gain 3.6 hours weekly, then lose 3.4 hours tidying or redoing weak machine output. Beyond Productivity: Measuring the Real Value of AI in the UAE puts weekly use at 90 per cent of employees, 58 per cent several times a week and 18 per cent each working day. Just 0.2 per cent see no meaningful time saved with AI or lower costs; no sample size appears.","date":"2026-10-02","source":"https://www.khaleejtimes.com/business/uae-employees-save-36-hours-a-week-using-ai-but-spend-34-hours-fixing-its-work"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Greece","org":"Amazon Web Services (study by Strand Partners)","text":"AI adoption in Greek businesses hit 47%, against 34% last year, says Unlocking Greece's AI Potential 2026 by Strand Partners for Amazon Web Services. Yearly growth of 38% ranks fourth in Europe. Still, 61% of users stay entry-level, 17% reach the top tier and 48% blame missing skills for stalling enterprise AI uptake.","date":"2026-10-02","source":"https://infocom.gr/2026/10/02/i-ellada-bainei-stin-epochi-ton-ai-agents-ti-eide-i-amazon-aws-stin-elliniki-agora-erevna/109116/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Guernsey","org":"Guernsey G8 industry bodies (All-In AI Sprint)","text":"Guernsey's G8 industry bodies opened All-In, the AI Sprint and an AI skills programme, on 1 October with over 1,000 registrants, about one in 32 workers, making above 2,600 reservations. Until 12 November, upwards of 80 organisations host 50-plus complimentary talks, clinics and hackathons for this AI upskilling push.","date":"2026-10-01","source":"https://channeleye.media/1000-islanders-sign-up-as-guernseys-ai-sprint-begins/"},{"kind":"deployment","industry":"Business Operations","region":"United States","role":"Procurement and accounts-payable staff","org":"TwinMed","text":"TwinMed, a US medical supply distributor for post-acute care, is rolling out five DeepFabric AI agents in procurement, three live across about 3,200 monthly purchase orders from 260 suppliers. As one procure-to-pay automation system, the agents chase orders, track shipments, book deliveries, settle discrepancies and match invoices. TwinMed data shows over 90% fewer late receiving-discrepancy reports and about 60% faster supplier fixes than the prior six months.","date":"2026-09-30","source":"http://www.prnewswire.com/news-releases/twinmed-deploys-five-deepfabric-ai-agents-across-procurement-302894380.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Bolivia","org":"Ipsos (AI Monitor 2026)","text":"Ipsos CIESMORI's Bolivia results in the Ipsos AI Monitor 2026 show 70% of workers reporting time saved through AI at work over the past year, eight points above the 62% global mean. Some 69% of Bolivians report understanding AI, 57% feel excited about AI products and 51% uneasy about workplace AI.","date":"2026-09-29","source":"https://www.economy.com.bo/articulo/economia/ia-gana-espacio-como-herramienta-trabajo-70-ahorra-tiempo-bolivia/20260929182715024222.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Costa Rica","org":"Microsoft (Global AI Diffusion Report Q2 2026)","text":"Costa Rica leads Latin America and the Caribbean in generative AI adoption: 29.7% of 15-to-64-year-olds, per Microsoft's Global AI Diffusion Report for Q2 2026, up from 28.5%. The nation ranks 32nd globally, beating the 18.8% world figure plus Colombia (25.9%), Panama (24.2%), Mexico (21.4%) and Brazil (20.2%) on AI usage.","date":"2026-09-28","source":"https://www.infobae.com/costa-rica/2026/09/28/costa-rica-lidera-en-america-latina-el-uso-de-inteligencia-artificial-casi-tres-de-cada-diez-personas-utilizan-esta-tecnologia/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Norway","org":"Statistics Norway (SSB)","text":"Statistics Norway (SSB) counts nearly five in ten enterprises with at least ten employees using AI technologies in 2026, against three in ten in 2025, a leap in business AI adoption. Firms of 100 or more staff reached eight in ten, up from six; those with 10-19 staff reached four in ten, up from three. Enterprise AI use peaks at nine in ten in information and communication.","date":"2026-09-25","source":"https://www.ssb.no/teknologi-og-innovasjon/informasjons-og-kommunikasjonsteknologi-ikt/statistikk/bruk-av-ikt-i-naeringslivet/artikler/bruken-av-ki-i-naeringslivet-akselererer"},{"kind":"deployment","industry":"Business Operations","region":"Chile","role":"Mining company office staff","org":"Codelco","text":"Chile's Codelco opened 5,500 Microsoft 365 Copilot licences for generative AI at work across divisions and head office, via an MoU with Microsoft. Training, change management, security safeguards and 600 'digital promoters', chosen from 900 sign-ups in three days, back the AI productivity rollout; agents aid procurement, legal and sustainability.","date":"2026-09-24","source":"https://www.codelco.com/en/prensa/2026/codelco-impulsa-el-uso-de-inteligencia-artificial-con-microsoft-365-copilot"},{"kind":"evidence-impact","industry":"Business Operations","region":"Vietnam","org":"3HORIZONS / CIO Vietnam","text":"Just 15% of firms see AI business value as higher sales, despite roughly 95% using generative tools individually, finds a 3HORIZONS study with CIO Vietnam. Enterprise AI returns trail uptake: 59% use it in workflows, 36% in applications or processes, about 7% in autonomous systems; 44% trial agents.","date":"2026-09-22","source":"https://en.vneconomy.vn/ai-widely-adopted-in-vietnams-businesses-but-only-15-see-revenue-growth.htm"},{"kind":"evidence-impact","industry":"Business Operations","region":"United States","org":"Federal Reserve Bank of Philadelphia","text":"AI adoption by small businesses reached 37% in the Third District (Delaware, New Jersey, Pennsylvania) during autumn 2025, versus 46% nationally, per the Philadelphia Fed's reading of the Federal Reserve's 2025 Small Business Credit Survey. Writing and marketing (79%), notetaking and summarising (56%) and research or planning (51%) led small-firm AI use. Productivity rose for 71%, yet over 70% reported labour costs, outside services, quality and sales unchanged.","date":"2026-09-22","source":"https://www.philadelphiafed.org/community-development/credit-and-capital/how-is-ai-impacting-small-business-performance-evidence-from-the-third-district"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Albania","org":"INSTAT (Institute of Statistics of Albania)","text":"INSTAT puts AI adoption in business at 12.4% of Albanian enterprises with 10 or more employees during 2026, against 9% in 2025. Corporate AI use at firms above 250 staff climbed from 24.8% to 28.1%. The 2,384-enterprise sample is the first under the revised NVE Rev. 2.1 classification.","date":"2026-09-21","source":"https://businessmag.al/124-e-ndermarrjeve-shqiptare-perdoren-ai-ne-2026-en-nga-9-nje-vit-me-pare/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Uruguay","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Uruguay reached 25.7% of 15-to-64-year-olds by June 2026, 1.1 points above 24.6% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Jamaica","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Jamaica reached 25.0% of 15-to-64-year-olds by June 2026, 1.0 points above 24.0% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Panama","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Panama reached 24.2% of 15-to-64-year-olds by June 2026, 0.9 points above 23.3% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Mexico","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Mexico reached 21.4% of 15-to-64-year-olds by June 2026, 1.3 points above 20.1% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Peru","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Peru reached 17.3% of 15-to-64-year-olds by June 2026, 0.9 points above 16.4% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Honduras","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Honduras reached 14.5% of 15-to-64-year-olds by June 2026, 0.5 points above 14.0% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Paraguay","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Paraguay reached 12.6% of 15-to-64-year-olds by June 2026, 0.4 points above 12.2% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Nicaragua","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Nicaragua reached 12.5% of 15-to-64-year-olds by June 2026, 0.7 points above 11.8% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Guyana","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Guyana reached 11.3% of 15-to-64-year-olds by June 2026, 1.0 points above 10.3% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount. Guyana, Suriname and Venezuela share identical figures.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Suriname","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Suriname reached 11.3% of 15-to-64-year-olds by June 2026, 1.0 points above 10.3% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount. Guyana, Suriname and Venezuela share identical figures.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Venezuela","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Venezuela reached 11.3% of 15-to-64-year-olds by June 2026, 1.0 points above 10.3% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount. Guyana, Suriname and Venezuela share identical figures.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Haiti","org":"Microsoft AI Economy Institute (Global AI Diffusion Report Q2 2026)","text":"AI adoption in Haiti reached 8.9% of 15-to-64-year-olds by June 2026, 0.4 points above 8.5% in Q1, against 18.8% worldwide. Microsoft's Global AI Diffusion study derives that generative AI use estimate from pooled, anonymised telemetry, corrected for operating-system and device mix, connectivity and headcount.","date":"2026-09-21","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/09/Microsoft-AI-Diffusion-Report-2026-Q2.pdf"},{"kind":"deployment","industry":"Business Operations","region":"Brazil","role":"Internal auditor","org":"Assaí Atacadista","text":"Assaí's internal auditors now use Auditus, a generative AI audit agent Vivo assembled on Microsoft Copilot Studio following an isolated proof of concept. Auditus interprets documents, checks replies against company policy and proposes technical lines of enquiry inside Teams, SharePoint, Word and Copilot Chat. Vivo pitches the co-pilot for auditors as backing judgement calls and trimming routine analysis.","date":"2026-09-17","source":"https://teletime.com.br/17/09/2026/vivo-implanta-ia-generativa-assai/"},{"kind":"deployment","industry":"Business Operations","region":"Philippines","role":"Legal counsel","org":"Cebu Pacific","text":"Cebu Pacific trimmed mean legal contract review from 2.5 hours to roughly 1.2 hours on ChatGPT Enterprise, working alongside Thinking Machines Data Science and OpenAI. Beyond AI contract review, engineering lookups fell from 10 to 15 minutes to beneath 10 seconds and project triage from five days to about one, shedding 80% of hand checking. 86% of polled staff said automated contract checks and peers carry over a third of daily duties.","date":"2026-09-16","source":"https://technode.global/2026/09/16/cebu-pacific-thinking-machines-openai-enterprise-ai-workflows/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United Kingdom","org":"Deloitte UK","text":"Deloitte polled 25,000 people on workplace AI adoption and found 63% of workers already use such tools on the job. Nearly one in ten UK employees have tried software the employer forbids or would frown on. A similar share fear managers believe AI at work could replace them.","date":"2026-09-16","source":"https://www.claimsjournal.com/news/national/2026/09/16/340176.htm"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Canada","org":"SAP and Oxford Economics","text":"66% of Canadian organisations are piloting agentic AI, yet 97% admit they are not fully ready to deploy and govern it, SAP's Value of AI Report by Oxford Economics finds (2,600 business leaders in 13 countries, 200 in Canada). Among Canadian leaders, 70% either agreed or could not say whether they deploy AI agents faster than governance keeps pace, and 73% struggle with incomplete or inconsistent data.","date":"2026-09-10","source":"https://news.sap.com/canada/2026/09/canadian-businesses-race-to-adopt-agentic-ai-but-97-say-they-arent-fully-ready/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Thailand","org":"Competitiveness Enhancement Fund for Target Industries, Thailand","text":"Thailand's Competitiveness Enhancement Fund for Target Industries cleared 55 projects for AI in manufacturing, automation and digital technology, including 48 business transformation schemes worth 3.54 billion baht in investment against 1.663 billion baht of state backing. Seven workforce projects will train 10,180 workers. Ekniti Nitithanprasert chaired the subcommittee, linking industrial upgrades to digital transformation.","date":"2026-09-10","source":"https://mgronline.com/politics/detail/9690000088562"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Netherlands","org":"Xebia","text":"One in four Benelux organisations run AI agents in production, per Xebia's Data & AI Monitor 2026/2027 Benelux Edition (56 questions, 415 professionals, covering readiness, governance, sovereignty and trust) — part of a broader AI agents in the workplace shift across the Netherlands and Belgium. Assistant adoption climbs much higher, reaching 74%, yet faith in the technology hasn't caught up: merely 21% rank machine output alongside a human colleague's, while only 24% believe they can fully monitor what AI actually produces. Dependence on external vendors runs deep as well, with 81% describing themselves as reliant and 69% anxious about unsanctioned tool use spreading among staff.","date":"2026-09-10","source":"https://xebia.com/artificial-intelligence/data-ai-monitor-benelux-2026/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Mexico","org":"Banco de México (Banxico)","text":"Banco de México (Banxico) puts business AI adoption at 48.5% among Mexico's companies with over 100 employees in June 2026, against 24.3% in September 2025. The Monthly Survey of Regional Economic Activity (EMAER) shows 51.2% in the centre, 46.2% in the south and 45.8% in the north. Firms expecting corporate AI use within three years total 64.8%; 67.5% saw no significant employment change over the past three.","date":"2026-09-10","source":"https://www.bloomberglinea.com/latinoamerica/mexico/empresas-en-mexico-adoptan-cada-vez-mas-la-ia-cuales-son-los-efectos-en-el-empleo/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Austria","org":"Tieto Austria and TQS Research & Consulting","text":"Employers stay in the dark: research from Tieto Austria and TQS Research & Consulting puts covert workplace AI adoption at 17% of Austria's workforce, drawn from 795 employed people among 1,000 polled. Company-sanctioned tools alone satisfy only 23% of staff, whereas distrust of outputs and absent policy push 42% to skip AI use at work entirely.","date":"2026-09-09","source":"https://www.presse-nachrichten.de/2026/09/09/schatten-ki-in-oesterreich-jeder-sechste-nutzt-im-job-heimlich-ki-assistenten-42-verzichten-ganz-auf-ki/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Albania","org":"Ministry of Economy and Innovation (Albania)","text":"Economy and Innovation Minister Delina Ibrahimaj told Tirana's Second Innovation Forum that AI adoption covers just 1.8% of Albanian enterprises, or 9% counting firms able to use it as well as those already doing so. Productivity across Albanian businesses sits at roughly a third of the EU average, and small and medium firms — 99.8% of enterprises, about 80% of jobs and 75% of value added — lag furthest behind. Closing that gap, Ibrahimaj argued, is exactly what the technology could help do.","date":"2026-09-08","source":"https://www.bulevardnews.com/2026/09/08/ibrahimaj-vetem-9-e-ndermarrjeve-shqiptare-perdorin-ia-duhet-te-kapim-ritmin/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"France","org":"Bpifrance and the Direction générale des Entreprises","text":"Over 35,000 companies in France engaged Bpifrance's Osez l'IA programme in year one, aided by 615 AI Ambassadors across 20 regions and 13 sectors. AI adoption in French business trails Paris's 2030 goals: just 70 Diagnostics Data IA assessments have begun against a 1,000 target, toward full uptake at large firms, 80% at SMEs and mid-caps, and 50% at micro-enterprises — AI uptake among SMEs still short.","date":"2026-09-08","source":"https://presse.bpifrance.fr/un-an-du-plan-osez-lia-un-premier-bilan-positif-et-une-nouvelle-etape-pour-accelerer-ladoption-de-lia-dans-les-entreprises/?lang=fra"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Egypt","org":"Information and Decision Support Center, Egyptian Cabinet","text":"The Egyptian Cabinet's Information and Decision Support Center found 65 per cent of respondents knew of AI chatbots such as ChatGPT and Gemini in 2026, up from 22 per cent in 2023. Among those aware of AI, 26.3 per cent use ChatGPT and 10.9 per cent Gemini, chiefly for work (51.7 per cent), personal matters (38.3 per cent) and study (32.3 per cent). Generative-AI habits were surveyed from 15 to 28 July.","date":"2026-09-07","source":"https://www.egyin.com/article/145549/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Puerto Rico","org":"Colmena66 (Puerto Rico Science, Technology and Research Trust)","text":"Colmena66, the Puerto Rico Science, Technology and Research Trust's entrepreneurship programme, finds AI adoption among entrepreneurs at 53.7%, with 19.3% more planning to follow, in its State of the Business Community 2025 report, presented at the Boricua Emprende Fest on 4 September. Business AI use centres on innovation, process automation, and marketing and data analysis. It rests on a convenience sample of 555 entrepreneurs gathered from September 2025 to May 2026, so it does not represent all Puerto Rican entrepreneurs.","date":"2026-09-07","source":"https://newsismybusiness.com/es/los-emprendedores-puertorriquenos-adoptan-la-ia-y-luchan-con-el-capital/"},{"kind":"deployment","industry":"Business Operations","region":"United Arab Emirates","role":"Office administrator","org":"Bukhatir Group","text":"Bukhatir Group has switched on DIWAN, an enterprise AI assistant, for staff at all 16 firms it operates out of Sharjah. Magure, an enterprise artificial intelligence house in the UAE, wrote DIWAN on its MagOneAI agentic platform. The private artificial intelligence deployment pins the model to Bukhatir's own tenancy, so prompts and files never travel beyond the group's servers, under group policy and with every use logged.","date":"2026-09-07","source":"https://gulfnews.com/gn-focus/company-news/bukhatir-group-launches-diwan-a-private-ai-assistant-live-across-all-16-companies-on-a-fully-sovereign-stack-built-by-magure-1.500666048"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Thailand","org":"World Bank","text":"The World Bank puts AI adoption in Thailand at about 12% of Thai businesses, launching its Building Thailand's Future Today report at the Bangkok Business Summit. Vice-president for East Asia and Pacific Carlos Felipe Jaramillo noted the one-in-eight rate despite an established electronics manufacturing base and fresh data-centre investment. The report ties the 2037 high-income target to raising it, particularly for small and medium-sized firms.","date":"2026-09-06","source":"https://retailnews.asia/world-bank-urges-thailand-to-lift-12-ai-adoption-rate-for-2037-goal"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Cyprus","org":"Statistical Service of Cyprus","text":"AI adoption in Cyprus hit 9.3 per cent of firms in 2025, from 2.6 per cent in 2021, the Statistical Service found. Size drives the gap: 7.7 per cent among small firms with 10 to 49 staff, 15.3 among mid-sized ones, 35.1 at employers of 250-plus. Business use of AI was measured in selected sectors among firms of 10-plus staff.","date":"2026-09-06","source":"https://www.tothemaonline.com/Article/471779/poses-kypriakes-epiheirhseis-hrhsimopoioyn-ai-ti-deihnoyn-oi-arithmoi---to-hasma-kai-to-neo-stoihhma---"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Dominican Republic","org":"Oficina Nacional de Estadística (ONE)","text":"The National Statistics Office (ONE) puts business AI adoption at 35.0% of internet-connected formal firms in the National Survey of Economic Activity (ENAE) 2025. Corporate AI use peaks at 52.0% among employers of 250-plus staff, against 46.1% at firms of 50 to 99.","date":"2026-09-05","source":"https://dominicantoday.com/one-in-three-formal-businesses-in-the-dominican-republic-already-integrates-ai-into-its-daily-operations/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Thailand","org":"NECTEC","text":"AI adoption in Thailand has hit 53.7%, a NECTEC poll of 574 Thai bodies shows, though maturity across five dimensions - governance, technology, people, data infrastructure, strategy - averages only 'Aware'. Thailand's national electronics laboratory, releasing AI Readiness 2026, urged faster progress on governance and technology for effective artificial intelligence deployment. A dashboard follows 29 September 2026.","date":"2026-09-03","source":"https://www.nectec.or.th/news/news-pr-news/ai-readiness-2026.html"},{"kind":"evidence-impact","industry":"Business Operations","region":"United States","org":"BambooHR","text":"US workers spend more AI time troubleshooting errors and reworking prompts (42%) than on productive work that advances their workload (35%), a BambooHR survey of 1,600-plus full-time salaried workers finds. Respondents used AI an average 87 minutes a day, and BambooHR estimates roughly 20 workdays yearly go to troubleshooting, though 65% felt confident and enthusiastic about AI at work.","date":"2026-09-01","source":"https://www.bamboohr.com/about-bamboohr/press-release/bamboohr-research-redesigning-work-ai-performance-review"},{"kind":"evidence-impact","industry":"Business Operations","region":"United States","org":"Federal Reserve Bank of New York","text":"AI job cuts remain rare in the New York and Northern New Jersey region: only 4 percent of service firms and no manufacturers shed staff over AI, a New York Fed survey found. Adoption climbed to 61 percent of service firms, from 40 percent a year earlier, and reached 51 percent of manufacturers; about 15 percent of service firms hired fewer people and about 13 percent hired more. Just over a third retrained staff, yet median AI use covered only 17 percent of workers in services and 7 percent in manufacturing.","date":"2026-09-01","source":"https://libertystreeteconomics.newyorkfed.org/2026/09/businesses-are-using-ai-to-transform-work-not-cut-jobs/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United States","org":"Federal Reserve Bank of St. Louis","text":"The share of US workers using AI for their jobs rose from 33% to 45% between August 2024 and May 2026, and adult AI use from 45% to 62%, St. Louis Fed economists Bick, Blandin, Deming and Schumacher found. Yet AI use at work runs shallow: workplace adoption passes 50% in only 40% of occupations and fewer than 3% of tasks.","date":"2026-09-01","source":"https://www.stlouisfed.org/on-the-economy/2026/sep/what-work-does-generative-ai-do"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Colombia","org":"Endeavor Data Unit / Xertica.ai","text":"Endeavor's data unit, backed by Xertica.ai, finds in its Colombia AI Pulse study that 61% of Colombian companies call AI a strategic priority, yet only 37.7% have made it a significant part of daily operations. On AI adoption in Colombia, 82% already see measurable impact and 72% raised AI budgets last year; the country scores 45.6 of 100 on the AI Sophistication Index, near Mexico's 45.1.","date":"2026-08-31","source":"https://colombiaone.com/2026/08/31/ai-adoption-colombia/"},{"kind":"deployment","industry":"Business Operations","region":"United States","role":"All staff","org":"Cisco","text":"Cisco has given its whole workforce of about 90,000 people MyAgent, a personal AI agent built on its Circuit AI platform. Operations executive vice-president Thimaya Subaiya said it takes an objective and coordinates the steps, running autonomous workflows across apps such as Outlook, Webex, Jira and SharePoint.","date":"2026-08-27","source":"https://pymnts.com/news/artificial-intelligence/2026/cisco-deploys-custom-ai-agent-to-entire-90000-person-workforce"},{"kind":"deployment","industry":"Business Operations","region":"Germany","role":"All staff","org":"Sportfive","text":"Sportfive has put generative AI in sports marketing work, giving Microsoft 365 Copilot to all 1,900 staff in 20 countries with 93% adoption and 88% satisfaction reported. Employees use it for translation, document creation, outreach drafting and sponsor research, after everyone passed 'AI driving licence' training aligned with the EU AI Act.","date":"2026-08-27","source":"https://www.technologyrecord.com/article/sportfive-scales-microsoft-365-copilot-to-93-per-cent-adoption"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Chile","org":"SONDA","text":"SONDA's Tech Trends study puts some degree of AI adoption among Chilean companies at 88%, up from 16% in its previous edition. Of those, 40% are exploring or piloting, 30% apply it to some processes, 13% treat it as a strategic pillar and 5% have woven it through the whole operation. SONDA Chile general manager Javier Larenas warns of pilots that never scale; 53% have only general AI guidelines, and the sample size is unpublished.","date":"2026-08-24","source":"https://www.gerencia.cl/inteligencia-artificial/estudio-revela-que-la-ia-ya-es-parte-del-88-de-las-empresas-chilenas-pero-se-implementa-sin-una-estrategia-clara/"},{"kind":"deployment","industry":"Business Operations","region":"Saudi Arabia","role":"Business analyst","org":"Azm Saudi Arabia for Communications and Information Technology","text":"Azm Saudi Arabia for Communications and Information Technology has five AI employees inside operations: an assistant to the chief executive, a business analysis employee, a talent recruitment employee, an IT services and facilities employee, and a quality and monitoring officer that tracks how each technical project is built and raises faults early. Each carries an identity, works over email and other internal channels, and meets the standards set for human staff. Azm puts the lift in operational efficiency above 30 percent, its own figure for agentic AI in enterprise operations.","date":"2026-08-18","source":"https://sabq.org/article/f99dry0"},{"kind":"deployment","industry":"Business Operations","region":"Netherlands","role":"Compliance / onboarding","org":"Mews","text":"Hospitality software firm Mews has deployed Duna's AI compliance agents across customer onboarding, from sanctions and PEP screening to know-your-customer checks and ongoing monitoring. Chief executive Matthijs Welle says the agents cut manual reviews and false positives and raise straight-through processing.","date":"2026-08-14","source":"https://fintech.global/2026/08/14/ai-agents-move-from-pilot-to-workforce-in-bank-compliance/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Andorra","org":"Andorra Digital","text":"Andorra Digital's 2026 Digital Divide Study puts AI adoption among Andorran companies at 25%, up on 17% in 2022, third in the European Union. Smaller firms trail at 24% despite forming 80 to 90% of the base, 12% carry ICT staff, and 96% of people go online daily. AI uptake here rests on 2024 replies from 800 residents and 678 companies.","date":"2026-08-13","source":"https://www.alto.ad/business/2026/08/andorra-digital-divide-elderly-smes-skills"},{"kind":"deployment","industry":"Business Operations","region":"Japan","role":"Operations staff","org":"NEC","text":"NEC has set up an AI agent department with no human staff: 'worker' agents run automation tasks under AI 'manager' agents, which answer to human supervisors. The company aims to lift productivity by separating human and AI work more clearly; the department's size and output were not disclosed.","date":"2026-08-11","source":"https://asia.nikkei.com/business/technology/artificial-intelligence/ai-agents-are-the-only-employees-at-japan-tech-group-nec-s-new-department"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Georgia","org":"Business Association of Georgia","text":"BAG's survey of 600-plus Georgian firms puts AI adoption in Georgian business at 84%, spanning firms researching, piloting or running the technology. 13% report full integration, 24% are piloting, and 47% are still planning. Marketing and content generation led use cases at 20%, with finance and customer support each at 15%; fieldwork ran 9-25 June 2026, reflecting artificial intelligence use among Georgian companies.","date":"2026-07-20","source":"https://ai-news.ge/en/article/bag-survey-84-percent-georgian-companies-adopting-ai"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Hungary","org":"K&H Innovation Index","text":"Corporate AI adoption in Hungary has reached a high in the K&H Innovation Index: 58 percent of firms turning over at least 300 million forints run some AI-based solution, and those building their own rose from 24 percent a half-year earlier to 36 percent. Phone interviews with 360 innovation managers ran from 14 April to 6 May. Thin skills, plus data protection and confidentiality worries, still brake adoption, cited by 66 and 52 percent of would-be AI users.","date":"2026-07","source":"https://hirek.prim.hu/cikk/2026/07/13/egyre_tobb_ceg_epiti_be_mukodesebe_az_ai-t_rekordot_mutat_a_k_h_felmerese"},{"kind":"deployment","industry":"Business Operations","region":"Mayotte","role":"Business advisor","org":"CCI Mayotte","text":"CCI Mayotte now offers AI business creation support via IDcreaCCIon, a digital platform from the Chamber of Commerce and Industry of Belfort steering founders from concept to launch. Advisors pair the software's output with their own know-how, covering funding, legal structure, financial forecasting and market study. Mayotte is the tool's first outpost beyond mainland France, already relied on by several French chambers for entrepreneurship support.","date":"2026-07","source":"https://inforadar.fr/belfort-la-plateforme-idcreaccion-de-la-cci-s-exporte-jusqu-a-mayotte"},{"kind":"deployment","industry":"Business Operations","region":"United Arab Emirates","role":"Civil servant","org":"Abu Dhabi Government, Department of Government Enablement","text":"Abu Dhabi Government is rolling out Microsoft 365 Copilot for civil servants: its Frontier Employee Programme added 26,000 users across 27 government entities to 9,000 existing licences, making 35,000. Wesam Lootah, Director General of GovDigital at the Department of Government Enablement, says the public-sector AI rollout stays governed and secure, with Advanced Data Residency on every licence keeping processing inside the UAE. AI training and certification come with it.","date":"2026-07-06","source":"https://www.mediaoffice.abudhabi/en/technology/abu-dhabi-government-partners-with-microsoft-for-frontier-employee-programme-in-one-of-public-sectors-largest-ai-productivity-rollouts/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Czechia","org":"ČSOB","text":"Some 74 percent of firms surveyed for ČSOB's Index of business expectations report AI adoption in Czech business, yet thorough use reaches only 17.8 percent, with 38 percent dabbling, 19 percent confining it to back-office paperwork and 15 percent calling the technology a danger. Sectoral spread is wide: consulting and creative services stand near 57 percent and professional and IT services at 52.5 percent, well above accommodation on 27 percent and agriculture, forestry and fishing on 11 percent. Asked about the coming six to twelve months, 70.5 percent of consulting and creative houses, 57.4 percent in HR services and roughly 43 percent in construction intend fresh artificial intelligence projects, across 400 firms and entrepreneurs polled.","date":"2026-06-24","source":"https://www.itbiz.cz/ceske-firmy-vetsinove-tvrdi-ze-jim-ai-pomaha-jeji-vyuzivani-se-lisi-podle-oboru/"},{"kind":"deployment","industry":"Business Operations","region":"South Africa","role":"Debt collector","org":"Nutun","text":"More than R40 million in outstanding balances across over 80,000 accounts has already been cleared by Zoey, the automated voice system built by Nutun for AI debt collection. Unveiled alongside the firm's new AI Operations Centre in Sandton, Johannesburg, the locally developed assistant now handles repetitive recovery calls on its own. Staff have shifted into roles overseeing and reinforcing the technology, an AI voice agent for debt recovery, instead of losing their jobs to it.","date":"2026-06-18","source":"https://cio-sa.co.za/articles/nutun-group-ctio-hans-zachar-explains-the-reality-of-building-a-real-time-ai-operations-centre/"},{"kind":"deployment","industry":"Business Operations","region":"South Africa","role":"Bank operations analyst","org":"Investec","text":"Investec has given all 8,000 employees Microsoft Copilot across South African, UK and wider overseas businesses, calling it the country's first whole-workforce Copilot launch. More than 800 AI agents in banking now handle everyday analysis, drafting, reconciliation and admin work group-wide, saving over 350,000 staff hours annually by Investec's estimate. Lyndon Subroyen, global head of digital and technology, backs the bank-wide AI programme with training and an AI governance framework.","date":"2026-06","source":"https://it-online.co.za/2026/06/25/investec-in-sa-first-with-copilot-rollout/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Martinique","org":"Awitec","text":"Awitec's Baromètre IA Martinique 2026 polled 130 company decision-makers on AI adoption in Martinique businesses, a snapshot of generative AI use among company decision-makers. 50% had only tried generative AI once or twice out of curiosity, 33% acted as strategic thinking partners with the tools, and 17% reached expert level in automation and agentic AI. 89% still lack a working grasp of EU AI Act requirements.","date":"2026-06-11","source":"https://www.awitec.fr/blog/barometre-ia-martinique-2026-usages-chiffres-intelligence-artificielle-entreprises/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"DR Congo","org":"Universite Technologique du Congo","text":"125 semi-structured interviews in Kinshasa, Lubumbashi and Goma reveal youthful Congolese running micro-businesses on AI in the informal economy: ChatGPT and other large language models, picture generators and chatbot apps shoulder translation, logo work, automatic customer replies, marketing copy, stock ledgers and crop planning. Delphin B. Kyubwa of the Universite Technologique du Congo credits swapped tips in WhatsApp groups, YouTube clips and tinkering, never a classroom; his coinage is compressed professionalization. Creaking infrastructure throttles informal-sector AI use worst: pricey bandwidth, erratic current.","date":"2026-06-03","source":"https://www.frontiersin.org/journals/artificial-intelligence/articles/10.3389/frai.2026.1868452/full"},{"kind":"deployment","industry":"Business Operations","region":"Qatar","role":"Bank staff","org":"AlRayan Bank","text":"AlRayan Bank adopts Microsoft 365 Copilot for bank staff under the Qatar Central Bank's AI guidelines, covering presentations, data analysis, document drafting and summarising reports and emails, it announced on 20 May 2026. Teams are trialling the AI assistant for credit documentation automation and analysis, ESG analysis and ratings support, and mobile-app user stories.","date":"2026-05-20","source":"https://thepeninsulaqatar.com/article/21/05/2026/alrayan-bank-adopts-microsoft-365-copilot-to-enhance-innovation-and-enterprise-productivity"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Andorra","org":"Govern d'Andorra","text":"Andorra's Business Digitalisation Programme, open from 8 April, exhausted a €500,000 pot on 178 firms and 368 digital solutions in 2026. AI adoption in Andorran business topped demand with 85 requests. Micro firms drew 69% of grants, small ones 27%, mid-sized 3% and large 1% of this AI uptake.","date":"2026-04-08","source":"https://www.alto.ad/business/2026/08/andorra-digitalisation-programme-closed-budget-a"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Estonia","org":"KPMG Baltics","text":"Caution rises with size: about half of firms turning over 20 million euros or more have stood up local artificial intelligence, double the norm, which KPMG lays to security and data-protection nerves — a distinctive shape to AI adoption in Estonian enterprises. Across respondents, 69 percent confine AI to a limited slice of staff, though one large firm in five is past 50 percent. Gains run high: 93 percent cite faster throughput, 84 percent better independent problem-solving. Norstat polled firms above five million euros of turnover whose people use such tools, for KPMG Baltics OÜ, whose senior IT consultant Martin Käärik weighed the enterprise AI uptake.","date":"2026-04-07","source":"https://kpmg.com/ee/et/insights/2026/04/turvalisuse-nimel--pooled-eesti-suurfirmad-usaldavad-vaid-lokaal.html"},{"kind":"deployment","industry":"Business Operations","region":"Hungary","role":"Small business owner","org":"Government Commissioner for Artificial Intelligence","text":"Palkovics László, Hungary's government commissioner for artificial intelligence, has unveiled AI Start 500, handing an AI management system for SMEs to 500 Hungarian small and medium-sized enterprises. Plugging them into AI-based business processes is the purpose, and the commissioner cast the scheme as a small-business AI platform that dissolves firms' wariness.","date":"2026-03-18","source":"https://www.economx.hu/mesterseges-intelligencia/2026/03/18/mesterseges-intelligencia-kkv-palkovics-laszlo-ai-start-500-program-825635/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Taiwan","org":"Artificial Intelligence Foundation","text":"The Artificial Intelligence Foundation's 2026 survey of 228 companies in more than ten sectors lifted its AI adoption in Taiwan score to 43.62 from 36.77 a year earlier. Firms at the Ready AI or Scaling AI stages made up 47.8 per cent, and those still classed Unknowing AI fell to 26.8 per cent. ICT leads while mining, fishing, forestry, farming, construction and engineering trail well behind.","date":"2026-03","source":"https://aif.tw/event/ai-research/"},{"kind":"evidence-impact","industry":"Business Operations","region":"Italy","org":"Banca d'Italia","text":"A Bank of Italy occasional paper by Tiziano Ropele and Alex Tagliabracci finds that AI adoption lifts firms' labour productivity and profitability. Using the bank's survey of industrial and private non-financial service firms with 50-plus staff, matched to balance sheets and worker data, it sees a shift to higher-skilled jobs with total employment holding; just over 10% used AI in 2024.","date":"2026-03","source":"https://www.bancaditalia.it/pubblicazioni/qef/2026-1005/index.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Lebanon","org":"Microsoft AI Economy Institute","text":"AI adoption in Lebanon hit 27.3% of the working-age population during the first quarter of 2026, on the Microsoft AI Economy Institute ranking — above 19.1% worldwide and 22% across Arab countries. Lebanon sits 33rd of 147 nations, fifth of 16 Arab states. The gauge tracks generative AI use, derived from anonymised telemetry Microsoft harvests within its ecosystems and calibrates for internet penetration and device share.","date":"2026-03","source":"https://byblos.byblosbank.com/files/Library/Assets/Gallery/Publications/LebanonThisWeek/Lebanon%20this%20Week%20912.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Bosnia and Herzegovina","org":"Microsoft AI Economy Institute","text":"AI adoption in Bosnia and Herzegovina reached 22.1% of the working-age population in the first quarter of 2026, 2.6 points above 19.5% for the second half of 2025 and 18.2% for the half before. Worldwide the share moved from 16.3% to 17.8% over those months, on the Microsoft AI Economy Institute count. Its gauge tracks generative AI use among 15- to 64-year-olds, from pooled, anonymised Microsoft telemetry corrected for operating system, device-market share, internet reach and population.","date":"2026-03","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/05/Microsoft-AI-Diffusion-Report-2026-Q1.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Central African Republic","org":"Microsoft AI Economy Institute","text":"AI adoption in the Central African Republic reached 8.7% of the working-age population in the first quarter of 2026, 0.9 points above 7.8% for the second half of 2025 and 7.0% for the half before. Worldwide the share moved from 16.3% to 17.8% over those months, on the Microsoft AI Economy Institute count. Its gauge tracks generative AI use among 15- to 64-year-olds, from pooled, anonymised Microsoft telemetry corrected for operating system, device-market share, internet reach and population.","date":"2026-03","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/05/Microsoft-AI-Diffusion-Report-2026-Q1.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Chad","org":"Microsoft AI Economy Institute","text":"AI adoption in Chad stands at 8.7% of the working-age population for the opening quarter of 2026, a gain of 0.9 points on 7.8% across late 2025 and 7.0% earlier that year. The world average climbed 16.3% to 17.8%, the Global South 14.1% to 15.4%. Microsoft's AI Economy Institute derives generative AI use among 15- to 64-year-olds from pooled, anonymised telemetry, corrected for handset and operating-system mix, connectivity and headcount.","date":"2026-03","source":"https://www.microsoft.com/en-us/research/wp-content/uploads/2026/05/Microsoft-AI-Diffusion-Report-2026-Q1.pdf"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Iceland","org":"Statistics Iceland","text":"Iceland's national statistics office finds nearly half of firms already deploy some kind of automated software, according to a first-of-its-kind poll into business technology uptake. Statistics Iceland's inaugural enterprise survey, run in 2025 and released March 2026, puts AI in business adoption at 48%, with 50% using specified AI technologies. Just 25% apply it to defined tasks and only 14% have a formal strategy, though text-analysis leads use at 45%. Adoption among enterprises reaches 81% among firms with 250-plus staff.","date":"2026-03-10","source":"https://statice.is/publications/news-archive/science-and-technology/information-and-communication-technology-2024/"},{"kind":"deployment","industry":"Business Operations","region":"Brazil","role":"Public audit court staff","org":"Tribunal de Contas do Estado do Paraná (TCE-PR)","text":"Paraná's state audit court, the TCE-PR, has rolled Microsoft 365 Copilot into its work at a staff launch, putting AI in public auditing alongside administrative and technical tasks. A training track follows, with basic AI literacy compulsory for every employee.","date":"2026-02-24","source":"https://www.tce.pr.gov.br/noticias/tce-pr-adota-ferramenta-de-ia-e-abre-trilha-de-capacitacao-sobre-o-assunto-a-servidores.htm"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Belarus","org":"rabota.by research centre","text":"Neural networks already run inside business processes at 21% of firms polled by the rabota.by research centre, with 13% intending to adopt artificial intelligence. The centre questioned 2,199 service users in November 2025, from specialists to owners, mapping AI in Belarusian business. Positive feeling towards workplace neural networks reaches 56%, and 43% already draft text, answer professional queries or produce content. Employers apply them mainly in marketing analytics, planning, forecasting, production, staff training and customer service.","date":"2026-01-29","source":"https://belretail.by/article/chto-dumayut-belarusyi-o-razvitii-ii"},{"kind":"deployment","industry":"Business Operations","region":"Japan","role":"Office worker","org":"SOMPO Holdings","text":"SOMPO Holdings began rolling out an in-house AI agent for employees, about 30,000 across domestic group companies, from January 2026, including all staff at SOMPO Holdings and core operating company Sompo Japan. With Google Cloud's Gemini Enterprise as the main tool, the group is testing what the agent actually changes about work. The goal is a foundation for reworking practices and processes rather than tinkering with them.","date":"2026-01","source":"https://prtimes.jp/main/html/rd/p/000000085.000159136.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Bermuda","org":"Narrative Research Bermuda","text":"Narrative Research Bermuda puts weekly AI use at work at nearly six in ten employed residents, and half of residents use AI weekly privately. 78 per cent gave strongest agreement to regulating AI; 62 per cent fear for jobs, 58 per cent flag AI-related dangers and 57 per cent dread leaks of confidential or sensitive information, while 33 per cent voice excitement. Fieldwork ran 5 December 2025 to 4 January 2026 across 248 residents aged 18 upwards on its Bermuda Voice panel, where $75,000-plus earners showed heavier workplace AI adoption.","date":"2026-01","source":"https://bernews.com/2026/01/survey-artificial-intelligence-use-in-bermuda/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Greenland","org":"ilik konsulentfirma & Grønlands Erhverv","text":"A poll of local firms by ilik konsulentfirma and the Confederation of Greenland Industry (Grønlands Erhverv) puts business AI adoption in Greenland at 85%. Staff lean chiefly on ChatGPT, Claude, Mistral and Copilot for drafting copy, running analysis, and shaping marketing or social posts. Nearly all, 91%, expect their AI use in Greenlandic companies to grow further, yet thin knowledge and weak skills still stand as the top obstacle.","date":"2026-01-12","source":"https://ilik.gl/kunstig-intelligens-vinder-frem-i-groenlandske-virksomheder/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Global","text":"Nearly nine in ten organisations report using AI in at least one business function, up from 88%, and about 72% use generative AI in at least one, McKinsey's State of AI: Global Survey 2026 finds. Adoption is near-universal, though the respondent panel is self-selected.","date":"2026","source":"https://www.mckinsey.com/capabilities/quantumblack/our-insights/the-state-of-ai"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United States","text":"21.8% of U.S. businesses reported using AI in some business function in the two weeks to 26 July 2026, and 25.9% expected to within six months (Census Bureau BTOS, 13 August 2026). Use climbs with firm size: about 20–22% under 50 employees, 30.3% at 100–249 and 41.5% at 250-plus.","date":"2026","source":"https://www.census.gov/hfp/btos/data_downloads"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United States","text":"A nationally representative U.S. Census study of 117,000-plus firms (Nov 2025–Jan 2026) found 18% using AI in a business function, 32% employment-weighted. AI adoption is shallow: 57% of adopters use it in three or fewer functions, chiefly sales and marketing (52%), strategy and business development (45%) and IT (41%); 66% of users only augment existing tasks, and 2% of firms cut AI-related jobs.","date":"2026","source":"https://www.census.gov/library/working-papers/2026/adrm/CES-WP-26-25.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United Kingdom","text":"UK AI adoption has spread without deepening. Among businesses with 10-plus staff, self-reported use of at least one AI technology rose from around 12% in late 2023 to around 35% by June 2026, and 49% at firms of 250-plus. Yet adopters' average number of AI technologies grew only from about 1.4 to 1.6, and just 10% report extensive AI use.","date":"2026","source":"https://www.ons.gov.uk/businessindustryandtrade/business/businessservices/articles/artificialintelligenceinukbusinesses/2023to2026"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Canada","text":"Canadian business AI adoption reached 19.2% in Q2 2026, triple the 6.1% of Q2 2024, counting use to produce goods or deliver services over the prior 12 months. Rates ran from 42.3% in information and cultural industries to 4.5% in agriculture; 44.4% of firms changed training or staffing because of AI use. Cybersecurity or privacy (13.4%) and cost (10.6%) led the barriers.","date":"2026","source":"https://www150.statcan.gc.ca/n1/pub/11-621-m/11-621-m2026010-eng.htm"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Global","text":"Among nearly 6,000 senior executives at US, UK, German and Australian firms, 69% say their firms actively use AI, yet nine in ten say it has not affected their firm's employment or productivity in the past three years. For the next three years they expect modest effects: productivity up an average 1.4%, output up 0.8% and employment down 0.7%.","date":"2026","source":"https://www.nber.org/papers/w34836"},{"kind":"evidence-adoption","industry":"Business Operations","region":"United States","text":"About 55% of U.S. workers say they have used AI at work for at least one of 11 tasks, per a Census Bureau household survey fielded March 2026. Among last week's users, 31% saved one to two hours, 25% under an hour, 15% three to four hours and 15% over four hours, while 10% saved no time and 3% needed extra time.","date":"2026","source":"https://www.census.gov/library/stories/2026/08/ai-use-at-work.html"},{"kind":"regulation","industry":"Business Operations","region":"European Union","text":"Regulation (EU) 2026/1744, the 'AI Omnibus', took effect on 27 July 2026, delaying AI Act high-risk duties: stand-alone Annex III systems from 2 December 2027 and AI in Annex I regulated products from 2 August 2028, instead of 2 August 2026. Its AI Act simplification gives small mid-caps relief once limited to SMEs, widens regulatory sandbox access with an EU-level sandbox and eases database registration for exempted systems.","date":"2026","source":"https://digital-strategy.ec.europa.eu/en/news/ai-omnibus-enters-force"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Norway","org":"NHO (Confederation of Norwegian Enterprise)","text":"AI adoption Norwegian businesses hit 55 percent, more than double the 24 percent of 2023, per Samfunnsøkonomisk Analyse's survey for NHO. One in five firms rank as front-runners, embedding artificial intelligence use in Norway's corporate sector into core operations for outsized productivity gains.","date":"2025-12","source":"https://www.nho.no/tema/digitalisering/artikler/bruken-av-kunstig-intelligens-ki-i-norsk-naringsliv-oker/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Portugal","org":"Eurostat / Statistics Portugal","text":"Eurostat found AI in business use climbing to 11.5% of Portuguese firms with 10 or more staff in 2025, a 2.9-point rise since 2024. Written language analysis topped the applications list at 59.4%, ahead of image and audio generation at 50.9% and text or code generation at 45.6%. Uptake nonetheless lags the EU's average of 20%, showing steady but below-average AI adoption among firms in Portugal.","date":"2025-12-15","source":"https://www.essential-business.pt/2025/12/15/ai-take-up-in-portugal-low-compared-to-eu-average-but-gaining-traction/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Bulgaria","org":"Eurostat","text":"Bulgarian enterprise AI adoption hit 8.55% in 2025 among firms with 10+ staff, Eurostat reported, up from 6.47% in 2024 and 3.62% in 2023. It still trails the EU's 19.95% average, far behind leader Denmark's 42%, showing weak artificial intelligence use among businesses.","date":"2025-12-11","source":"https://www.bta.bg/en/news/economy/1026131-8-55-of-bulgarian-enterprises-with-10-or-more-employees-use-ai-in-2025"},{"kind":"deployment","industry":"Business Operations","region":"Indonesia","role":"Customer service agent","org":"TP Indonesia","text":"TP Indonesia (formerly Teleperformance) unveils TP.ai FAB for AI in business operations, fusing generative AI, predictive modelling and analytics under one roof. Live sentiment reads and next-best-action cues steer telesales and collections, while automation absorbs routine tasks. This AI-driven business services push centres people, augmenting rather than substituting them.","date":"2025-12-11","source":"https://www.suara.com/bisnis/2025/12/11/141644/tp-indonesia-luncurkan-tpai-fab-tunjukkan-arah-baru-integrasi-ai-dalam-transformasi-bisnis"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Argentina","org":"Taquion Group / RESTART / iplan / GCBA","text":"Taquion Group's Monitor Nacional de Inteligencia Artificial 2025 surveyed 1,301 adults and found personal AI adoption in Argentina outpacing workplace AI use: six in ten use AI tools daily, versus 43% whose employer has adopted it. Rollout stays rare at 6%; only 31% of firms run a digital transformation unit, and 5% require training.","date":"2025-12-10","source":"https://www.infobae.com/sociedad/2025/12/10/en-argentina-6-de-cada-10-personas-usan-ia-pero-las-empresas-no-siguen-el-ritmo/"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Czechia","org":"European Investment Bank","text":"European Investment Bank's 2025 survey of 482 Czech firms puts generative AI adoption at 48%, above the 37% EU average and leading Central and Eastern Europe. Adopters' gen AI use: internal processes (67%), marketing and sales (45%), customer service (41%).","date":"2025-12-09","source":"https://www.eib.org/en/press/all/2025-499-czech-firms-outpace-eu-peers-in-ai-adoption-and-innovation-eib-survey-finds"},{"kind":"deployment","industry":"Business Operations","region":"Qatar","role":"Office worker","org":"Ooredoo Qatar","text":"Ooredoo Qatar has broadened access to Microsoft 365 Copilot, rolling out the licence to a larger share of its workforce under an agentic framework for AI-driven workflows across the company. This Microsoft 365 Copilot enterprise AI rollout is meant to lift productivity and spur innovation through autonomous, AI-powered processes throughout the organisation. The move reinforces Ooredoo's standing as an early adopter of enterprise AI deployment in Qatar's telecommunications sector, extending the licence beyond its initial user group.","date":"2025-11-29","source":"https://beta.gulf-times.com/article/716077/business/ooredoo-qatar-accelerates-digital-transformation-by-expanding-microsoft-365-copilot-licensing-to-empower-workforce"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Finland","org":"Statistics Finland","text":"Finnish enterprise AI adoption jumped 14 percentage points year-on-year to hit 38% in spring 2025, Statistics Finland found. Information and communication businesses topped the ranking at 80% penetration, while larger organisations — headcount above 100 — reported 68% were using AI technologies.","date":"2025-11-27","source":"https://stat.fi/en/publication/cm1hnps701dbm07w59uo0jw6u"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Hong Kong","org":"Hong Kong Productivity Council (HKPC)","text":"Hong Kong Productivity Council's AI Readiness in Workplace Survey 2025, drawn from around 800 local companies, found that workplace AI adoption already reaches 88% of staff for daily tasks such as customer service, data analysis and marketing. A further 92% of organisations intend to build AI into formal workflows, with 24% targeting full rollout within a year, yet only 45% currently operate official AI platforms. Talent shortages and data privacy concerns remain the biggest barriers, and 54% still lack a complete AI governance framework, showing AI adoption in the workplace has outpaced structured oversight.","date":"2025-10-23","source":"https://monitorriau.com/news/detail/35501/hkpc-releases-ai-readiness-in-workplace-survey-2025--ai-adoption-approaches-90-talent-shortage-is-the-biggest-challenge-eight-key-recommendations-to-deeply-integrate-ai-with-industry-digital-transformation"},{"kind":"deployment","industry":"Business Operations","region":"United States","role":"Management consultant","org":"KPMG LLP","text":"KPMG's whole US staff can tap Gemini Enterprise, Google Cloud's agentic AI platform, spanning audit, tax and advisory work. Roughly 90% signed on within a fortnight, churning out almost 700 no-code AI agents since late September 2025. Client-facing versions serve finance, procurement and infrastructure needs, part of growing AI-driven professional services momentum.","date":"2025-10-09","source":"https://kpmg.com/us/en/media/news/kpmg-firmwide-adoption-gemini-enterprise.html"},{"kind":"deployment","industry":"Business Operations","region":"Japan","role":"All office employees","org":"Mitsui Fudosan Co., Ltd.","text":"Japan's Mitsui Fudosan wants AI in real estate to trim firm-wide hours by over 10 per cent after handing roughly 2,000 employees ChatGPT Enterprise. Workers built about 500 Custom GPTs in a quarter, guided by 150 AI Promotion Leaders in 85 departments. Bespoke property AI includes President AI Agent, mimicking President Takashi Ueda's judgement, and Automated Document Generation AI.","date":"2025-10-01","source":"https://www.mitsuifudosan.co.jp/english/corporate/news/2025/1223/"},{"kind":"deployment","industry":"Business Operations","region":"Russia","role":"All staff","org":"Severstal","text":"Severstal, the Russian steelmaker, now offers Da Vinci, letting staff build their own workplace AI assistants, marking wider AI in steel manufacturing. No coding is needed; it handles text and images, reviews documents, and links to company systems. About 500 workers run roughly 200 setups, from ticket handling to meeting summaries to vibration checks. This generative AI platform for employees goes company-wide in 2026 with multimodal and autonomous agent features.","date":"2025-09-22","source":"https://www.cnews.ru/news/line/2025-09-22_severstal_zapustila_platformu"},{"kind":"deployment","industry":"Business Operations","region":"Colombia","role":"Operations manager, supply chain worker","org":"Altipal","text":"A 45% cut to operating costs followed Altipal's launch of ORUS-brAInChat, an AI ecosystem for retail distribution built on the Model Context Protocol (MCP). Query turnaround at the Colombian distributor fell from 4.2 hours to minutes, this back-office AI tool automating finance, logistics, HR and project teams. Uptake hit 70%, lifting its Net Promoter Score to 78.","date":"2025-09-10","source":"https://www.estamosenlinea.co/2025/09/10/en-14-meses-de-implementacion-altipal-mejoro-sus-costos-operativos-y-procesos-hasta-un-45-gracias-a-la-inteligencia-artificial/"},{"kind":"deployment","industry":"Business Operations","region":"Mongolia","role":"HR professional","org":"Zangia.mn","text":"An Advanced AI engine now runs inside Zangia.mn, scoring CVs, pairing applicants with openings, and flagging roles by skill set and location. AI recruitment in Mongolia advances as career analysis and auto-written CV summaries reach 1.2 million users and 10,000-plus firms on the site, part of a shift toward AI-driven hiring software.","date":"2025-08-26","source":"https://ikon.mn/n/3h7j"},{"kind":"evidence-adoption","industry":"Business Operations","region":"New Zealand","org":"Datacom","text":"AI adoption in business has surged across New Zealand, with Datacom's 2025 State of AI Index putting the share of organisations using some form of AI at 87%, up from 66% in 2024 and 48% in 2023. Among the 200 senior business leaders polled, 88% of those already onboard flagged a measurable positive impact, and a fifth, 20%, logged productivity leaps of at least 25%. Full-scale rollout still lags behind, though: a mere 12% have gone enterprise-wide, and nearly half, 46%, remain stuck testing the waters on this pattern of AI usage among organisations.","date":"2025-08-19","source":"https://itbrief.co.nz/story/new-zealand-firms-see-ai-boost-but-scaling-hurdles-remain"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Puerto Rico","org":"SHRM-PR and Aon","text":"Society for Human Resource Management Puerto Rico chapter (SHRM-PR) and Aon's joint survey shows 54% of Puerto Rican businesses now run pilot projects testing AI adoption in Puerto Rico, yet just 4% have built structured programmes managing the technology's rollout. This gap between quick experimentation and formal AI pilot projects points to a business sector still working out how to scale early trials into lasting systems.","date":"2025-08-10","source":"https://www.elnuevodia.com/english/business/story/businesses-in-puerto-rico-are-embracing-artificial-intelligence/"},{"kind":"deployment","industry":"Business Operations","region":"Italy","role":"Customer service agents","org":"Poste Italiane","text":"Poste Italiane rolled out postemyvoice, letting BancoPosta and PostePay customers in Italy prove identity by phone through speech, with no passwords or private information. Callers enrol once via voicebot, and voice biometric recognition then spots them on every later call. Nuance from Microsoft powers the voiceprint matching.","date":"2025-07-11","source":"https://www.italiaoggi.it/marketing-e-media/marketing/poste-italiane-lancia-postemyvoice-lassistenza-clienti-con-il-riconoscimento-vocale-biometrico-uug9zqki"},{"kind":"deployment","industry":"Business Operations","region":"Ireland","role":"Office worker","org":"AIB","text":"Microsoft Copilot banking now touches 10,000 AIB staff via Microsoft 365 apps — Outlook, Word, Excel, Teams, PowerPoint — cutting time spent on routine admin. AIB's AI Centre of Excellence is also crafting bespoke tools with Copilot Studio, extending AI in banking beyond a single off-the-shelf tool.","date":"2025-07-10","source":"https://www.computerweekly.com/news/366627242/Irish-bank-rolls-out-AI-tools-to-10000-staff"},{"kind":"deployment","industry":"Business Operations","region":"Belgium","role":"Facilities manager","org":"Proximus","text":"Proximus runs its AI Energy Box system across 44 sites in Belgium, trimming power draw and lifting renewable output through AI-powered energy management. Companion.energy, a Belgian startup, paired a digital twin with live market feeds so signals steer cooling gear and batteries toward greener consumption. A 2024 trial came first.","date":"2025-05","source":"https://www.proximus.com/news/2025/202506-news-energy-box-optimizes-proximus-energy-use.html"},{"kind":"deployment","industry":"Business Operations","region":"United Arab Emirates","role":"Office worker","org":"e& UAE","text":"e& UAE has embraced AI in telecom operations, pushing Microsoft 365 Copilot out to staff company-wide. Coding work for hundreds of its engineers now runs through GitHub Copilot, while Azure OpenAI sits inside internal apps organisation-wide. The initiative reflects the operator's ambition toward an AI-powered workplace.","date":"2025-03-14","source":"https://arabianreseller.com/2025/03/14/e-uae-rolls-out-m365-copilot-to-enable-ai-powered-workplace-transformation/"},{"kind":"deployment","industry":"Business Operations","region":"South Korea","role":"Accountant","org":"Korean Institute of Certified Public Accountants (KICPA)","text":"South Korea's Korean Institute of Certified Public Accountants (KICPA) unveiled ChatCPA, a beta member tool delivering AI accounting and tax help via a large language model. Cited answers pull from Korean International Financial Reporting Standards (K-IFRS), prior inquiry records, plus relevant tax rulings and precedents. Members gain an AI-assisted tax research helper with built-in source traceability.","date":"2025-01-03","source":"https://www.newsis.com/view/NISX20250103_0003019545"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Global","text":"Global corporate AI investment hit US$581.7 billion in 2025, up 130% year on year, including US$344.7 billion of private AI investment (up 127.5% on 2024), with generative AI taking nearly half. This replaces the ledger's 2024 figure of US$252.3 billion (private investment up 44.5% YoY) from the 2025 AI Index.","date":"2025","source":"https://hai.stanford.edu/news/inside-the-ai-index-12-takeaways-from-the-2026-report"},{"kind":"deployment","industry":"Business Operations","region":"Singapore","role":"Operations staff","text":"DBS Bank says its AI value in banking reached about S$1 billion in 2025 from more than 2,000 AI models across 430-plus use cases, up from over S$750 million across 370-plus in 2024. The figure, from the annual report's chairman and CEO letter, is DBS's internal estimate of costs saved and revenue gained, unaudited, and harder to isolate as AI embeds in daily workflows.","date":"2025","source":"https://www.dbs.com/annualreports/2025/letter-from-chairman-ceo.html"},{"kind":"evidence-adoption","industry":"Business Operations","region":"European Union","text":"AI adoption in EU enterprises with 10 or more employees reached 20.0% in 2025, 6.5 percentage points above 2024's 13.5%. Uptake climbs with company size (17% small, 30.4% medium, 55.0% large) and spans 42.0% in Denmark to 5.2% in Romania.","date":"2025","source":"https://ec.europa.eu/eurostat/web/products-eurostat-news/w/ddn-20251211-2"},{"kind":"evidence-impact","industry":"Business Operations","region":"Global","text":"In a randomised field experiment across 66 firms and 7,137 knowledge workers given a generative AI assistant inside their existing email, meeting and writing tools, the 80% of treated workers who used it cut email time by two hours a week over the final three months of the six-month trial and worked less out of hours. Researchers found no shift in how much or what kind of work they did.","date":"2025","source":"https://www.nber.org/papers/w33795"},{"kind":"evidence-adoption","industry":"Business Operations","region":"Canada","text":"Linking AI-adoption survey answers to administrative business microdata, Statistics Canada found the raw productivity premium of AI adopters mostly vanishes once other firm traits are controlled for. Adopters' labour productivity was 16.8% above non-adopters' at baseline, 10.2% after controlling for prior productivity, and 5.1%, statistically insignificant, after adding complementary capabilities: robotics, cloud computing, data analytics, R&D and ICT training. Built on 2019 and 2021 survey waves, it predates generative AI.","date":"2021","source":"https://www150.statcan.gc.ca/n1/pub/36-28-0001/2026004/article/00002-eng.htm"}]}